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Skipton Building Society: Savings reviews

Name: Savings
Rating: 4.45 (100 reviews)

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4.48

Based on 100 reviews, last reviewed 28th Apr 2025

47% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

70%

17%

Latest highest rating:

5

Transfers are quick and easy with instant confirmation Transfers are quick and easy with instant confirmation Reviewed on: 15th April 2025

Latest lowest rating:

2

Long standing customer who has had good service up u... Long standing customer who has had good service up until now. I renewed an isa bond which pays the interest monthly to an external account and worked ... Read more Reviewed on: 28th April 2025

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About this product

Skipton Building Society savings reviews can help you to find out more about life at Skipton Building Society. How easy is it to contact Skipton Building Society? And how friendly are they? Our Skipton Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Skipton Building Society Savings reviews (5)

As a long-standing customer you gave me terrible ser...

As a long-standing customer you gave me terrible service today. Your systems are lousy. You have lost me forever and I shall be investing in the Nationwide instead. Reviewed on: 13th March 2025

Reply from Skipton Building Society Hi Michael, thanks for your review, sorry it is under such circumstances. Please could you email us at [email protected] so we can look into this further for you. - Georgia Response date: 15th March 2025

Cannot transfer funds, no customer service solution

My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said he needed to use his nominated phone (he only has one phone) however his phone would not let him enter the secure number. He called customer service to ask for support and they said they could do nothing as his only phone was not registered... To get his phone activated he had to take in photo ID to a branch, (as branches are closing) the nearest is central London and will take a 4hr round trip. Alternatively he can wait 3-5 days for a form and get his ID verified by a solicitor. Neither option are very modern or user friendly. He is now writing to the CEO Stuart Haire, [email protected] to complain about this unacceptable process which only became apparent when he wanted to move money and will now take approx 14 days to do and he will miss the deadline he needs to meet. Reviewed on: 7th October 2024

Reply from Skipton Building Society Hello Georgie. We are sorry to hear of your Husband's experience. Please could he reach out to us at [email protected] where we can look into this for him. Thank you - Leah Response date: 10th October 2024

INCREASED CO2, INCONVENIENCE AND LOW INTEREST ...THATS GOOD!

(As per Skipton BS)! When you discover the account you opened only a few months ago is only paying three quarters the rate new investors are getting, Skipton say that's OK, because you can:- 1)Watch the website like a hawk for new rates 2)Phone up to make an appointment to get updated account (Can take 40 mins to get through). 3)Drive in spending on petrol and parking and increasing CO2. 4)Use your own time, and staff time, transferring to a near identical new account to gain a few pennies interest.(That's why you can't just call in and do it, but need an appointment ... The staff are too busy transferring funds to near identical accounts!) 5)Complete transfer to the new account. After this:- 6)Skipton bring out an account within a few months offering a better rate to new investors. 7)You repeat 1,2,3,4 and 5. 8)Skipton repeat (6) 9)You repeat 1,2,3,4,5,and 7 10)They repeat 6 and 8 .... And so on ad finitum! You lose the will to live and complain. They say:- It's OK:- You can watch the website like a hawk and phone up for an appointment to transfer to a new account ...... again! Reviewed on: 22nd December 2022

ROBBING LOYAL CUSTOMERS!

Skipton's approach these days seems to be to constantly degrade existing customers accounts to ensure they pay less interest than they do new customers (Beware new customers, your time will come!). In the case of my ISA an account opened last year had been degraded to about 75% of the rate offered new investors! And account had already been changed by me last year because exactly the same had happened then! If you don't keep checking, you lose interest. If you do check, you waste time going in to "upgrade" account , causing inconvenience, and extra CO2 caused by extra unnecessary visits! They say they all do it, but compare Nationwide and Family/National Counties who have treated loyal customers fairly throughout. When it's re-opened, it's the same money as before, but change is necessitated by Skipton constantly moving the Goal posts. Come on Skipton, start treating long term loyal customers fairly. You wouldn't be there without us! Reviewed on: 1st November 2022

Horrible - difficult to withdraw your own money!

If you ever need to withdraw your entire funds from a savings account at Skipton to buy a house, you'll go through hell and high water to get YOUR money out, even from a flexible savings account. They will drag it out 4 weeks or so and many many calls of absolute misinformation. First they tell you it is being processed one week. Two weeks later someone will tell you they need a letter from your solicitor to authorise a withdrawal of YOUR funds. Unbelievable! Their customer service is appalling with one person telling you it is being processed and then another putting a stop on the transfer to YOUR bank account and this will likely go on for 4-6 weeks. If you happen to be managing funds for someone with a legitimate legally recognised and registered Power of Attorney (with the Office of Public Guardian), well they refuse to recognise it even though months prior, they acknowledged it. They can't tell you what law they use to refuse withdrawal of funds, because clearly they are acting illegally. They will tell you that THEY will decide if purchasing a house by the account holder in the account holder's name is the right thing for that account holder. Really! Since when did the consumer entrust their purchasing power and freedom to a building society? Since when did we hand over that freedom? I don't recall they had the right to manage funds over and above the Lasting Power of Attorney. Stay away from this horrible organisation who think the consumer account is their money. There are plenty of other reputable financial institutions to choose from who operate more ethically and morally. Customer service and my review would be negative 10 (-10) if I could give such a rating here. Reviewed on: 12th October 2021

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