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so-sure: Gadget Insurance reviews

Name: Gadget Insurance
Rating: 3.85 (34 reviews)

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3.90

Based on 34 reviews, last reviewed 24th Jan 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

71%

4 star

3 star

26%

Latest highest rating:

5

Modern Phone Insurance Fantastic company! Great value and very modern approach. After having my phone stolen they processed my claim in less than one day!. Really friendly a... Read more Reviewed on: 7th November 2023

Latest lowest rating:

1

Terrible company! Terrible company! I had phone insurance with them for over a year, and when I accidentally smashed my screen before Christmas and needed to claim they... Read more Reviewed on: 24th January 2025

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About this product

Read or write So Sure gadget insurance reviews on Smart Money People, the #1 site for independent financial services reviews. A “social insurer” So Sure offers customers who don't claim some of their money back. Wondering if this new approach to insurance is right for you? Read our So Sure reviews to see what people have to say about really being a customer.

so-sure Gadget Insurance reviews (34)

Review of the so-sure, Gadget Insurance:

Terrible company!

Terrible company! I had phone insurance with them for over a year, and when I accidentally smashed my screen before Christmas and needed to claim they made it nearly impossible for me to do so. From the time I submitted the claim early December to the current day (24/01/24) I STILL haven’t received the pay out. I’ve emailed, called several times with no response. I had an email stating the payment had been made to me on 13th January but I still haven’t received it. When I’ve enquired about it I’ve been told to just wait longer despite the email saying the payment would be with me within 5 working days. I’ve never used an insurance company that’s so dreadful before. Avoid at all costs! Reviewed on: 24th January 2025

Cheap, Fast & Easy! Great Tech

so-sure is definitely a standout insurer in the market, great experience from the get go and fast turn around times plus cashback! Reviewed on: 17th July 2020

Clear, simple easy and give money back

I feel I can rely on this policy: terms are clear, they explain what their claims process is and the taking the picture upfront does give me confidence that they know I have a phone and am honest. Finally, I didn't claim last year and I got money back because I was connected to friends....that was pretty cool. Reviewed on: 16th July 2020

Great value

Well priced, easy to buy insurance. Like that they're trying to weed out fraud to keep costs down for everyday customers. Reviewed on: 16th July 2020

Simple and reliable

Really easy to sign up, great process to reduce your excess, sorted me out in 2 days when I had to claim. Reviewed on: 6th July 2020

Love so-sure!

Nice and easy and you get your money back if you don’t claim, what’s not to like? Reviewed on: 3rd July 2020

Fantastic customer service

was in a panic as my phone got stolen, the team were so great and helped me with my claim - I had a new phone in just 2 days! Reviewed on: 3rd December 2018

Amazing Claims

Had the best claims experience of any insurer I have ever been with. I got my replacement phone within 1 day! And they were so helpful. Great work! Reviewed on: 20th November 2018

At last reliable insurance which rewards careful people

competitive price If claim: get back on your feet very fast (others could take 2 weeks!). If don't claim: can get 80% money back. They made mobile phone insurance worthwhile for careful people like me Reviewed on: 20th August 2018

Forever waiting.

Filled in the form as broke my phone. Was expecting call back. Never arrived. Tried phoning... 6 hours over 5 days. Absolutely awful customer service. I pay for nothing. I definitely wouldn't recommend. Reviewed on: 28th November 2017

Great service real people - not a hateful corporate

The whole premise is based on taking insurance back to the mutual societies of old - NOT ripping people off. More of this please! Reviewed on: 6th September 2017

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