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so-sure: Gadget Insurance reviews

Name: Gadget Insurance
Rating: 3.94 (33 reviews)

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4.22

Based on 33 reviews, last reviewed 7th Nov 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

4 star

3 star

24%

Latest highest rating:

5

Modern Phone Insurance Fantastic company! Great value and very modern approach. After having my phone stolen they processed my claim in less than one day!. Really friendly a... Read more Reviewed on: 7th November 2023

Latest lowest rating:

1

Scam and fake reviews Waste of money won’t even reply if you are claiming your insurance Reviewed on: 13th March 2023

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About this product

Read or write So Sure gadget insurance reviews on Smart Money People, the #1 site for independent financial services reviews. A “social insurer” So Sure offers customers who don't claim some of their money back. Wondering if this new approach to insurance is right for you? Read our So Sure reviews to see what people have to say about really being a customer.

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so-sure Gadget Insurance reviews (33)

Super handy and low price phone insurance

Simple sign up and I dropped my excess by taking a selfie through their app to show my phone was working. Never done that before, but was incredibly easy Reviewed on: 28th October 2022

Great Service

Great service that rewards customers Reviewed on: 26th September 2022

Delay tactics

It's been three weeks since my claim and every time I send information to So-Sure, they find a new problem. One person asked me to forward emails to prove ownership, only for the next person to say they could only accept PDFs of information. Super poor service and I will cancel as soon as possible. AVOID! AVOID! AVOID! Reviewed on: 10th May 2022

Slow moving

cheap monthly payment for my iphone 12 pro but very slow to replace, its almost been a week and still not had any developments. im expecting to wait another few days for delivery once my claim has been approved. just crazy how long these things take. Reviewed on: 13th April 2022

So so so hard to get a replacement, and took forever to respond

As explained in the title. They did so little to help me when I lost my phone. Reviewed on: 7th January 2022

If you need quick turnarounds of repairs or replacements go elsewhere!!!

Worst insurer I have dealt with. I had a broken screen on my phone - website claims to return phones within 1-2 working days - I was without a phone for a week. Their courier service took 3 days to get the phone to the repairer - then another 3 days turnaround. Not mentioned on their website - couriers should be next day. Claim handlers do not respond to emails - can be on hold for ages. 2nd unfortunate loss cliam. Claim filed on saturday - person said they would check phone was blocked at 9am Monday. Still not done at 4pm Monday - no phone dispatched so had to call and chase. That person said would be dispatched the next working day. 2 days later still no phone has been dispatched. If you need quick turnarounds of repairs or replacements go elsewhere!!! Reviewed on: 3rd November 2021

Avoid avoid avoid

No customer service to answer your queries. No direct email or phone number. Intermediary company works as admin. Staff trained to delay tactics 3 weeks and still zero progress Reviewed on: 27th May 2021

Mr T green

I do not recommend insurance companies so sure because for over a month I have been trying to get compensation or repair my phone and every time someone says the wrong thing. The first time they gave me the wrong email address and wanted a confirmation from my mobile network. I have a screenshot for proof. The second time they said to send to the second email. My network sent them to them twice to two different email addresses and they still haven't gotten it. I have confirmation that it was sent twice but of course so sure you didn't get anything. I am very disappointed with the way the entire compensation process is handled. I do not recommend this company. Reviewed on: 4th May 2021

I DO NOT recommend insuring through So-Sure

If you are looking to insure a 2nd hand phone, I DO NOT recommend insuring through So-Sure. I insured my 2nd hand galaxy s10+ through So-Sure's website easily enough and verified through the app, I lost my phone a few months later, put in a claim and sent all information they requested except blacklisting proof. I phoned my sim provider, phone manufacturer, the store I bought the phone from and the police, none of these could blacklist my device, my sim provider actually said it is impossible to blacklist a 2nd hand phone. So far So-Sure has photo evidence I had the phone when I insured my phone, they have proof of usage, proof of purchase, proof of loss report certificate and proof of emails showing that I have tried to blacklist the device, this should be enough to approve my claim but So-Sure are still requesting proof of blacklisting or a letter from my sim provider explaining why it cant be blacklisted, my sim provider will not approve this type of letter as the phone was bought through a 2nd hand store and not through my sim provider. It has now been just over 5 weeks since I put the claim in and I just keep going round in circles as so-sure are refusing to budge, I feel with all the evidence they have, my claim should have been approved weeks ago. I really hope any potential customer looking to insure a 2nd hand device reads this review and thinks wisely whether or not to insure through So-Sure. If my situation changes I will update this review. Reviewed on: 20th November 2020

Very good value for money

If you play it well, you can get lots of money back. Good app too! Reviewed on: 23rd August 2020

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