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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7570 reviews)

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4.89

Based on 7,570 reviews, last reviewed 9th Feb 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

A fantastic business account. A fantastic business account. Does what it says on the tin, without any fuss Reviewed on: 9th February 2025

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

Starling Bank Business Account reviews (7570)

Review of the Starling Bank, Business Account:

Absolutely avoid.

Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Reviewed on: 25th July 2024

Reply from Starling Bank Hi Connor, Thanks for bringing this to our attention. We're really sorry to hear about your experience. We appreciate how important it is to have control over your money. As a regulated and responsible bank, we sometimes review payments to keep us and our customers safe from potential fraud. We'll only reject a payment if we have reasons to believe an account isn't safe. Please be assured we don't make these decisions lightly. If you have any questions or concerns about this, please don't hesitate to get in touch with us by phone or via the in-app live chat - we're available 24/7 and happy to help further. Team Starling Response date: 26th July 2024

Very easy to sign up account via app.

Very easy to sign up account via app. Once account is live, easy to review spend in the month and quickly classify payments Reviewed on: 16th March 2024

Compared to Natwest, Starling Bank was a revelation

Compared to Natwest, where I was before, Starling Bank was a revelation. Simple, easy to use via App. and Reliable too. Dealings with Customer Services, although rare, were helpful & prompt. Reviewed on: 16th March 2024

Great reliability.

Great reliability since having bad experiences with high street banks. Reviewed on: 16th March 2024

It's a great account for a small business like ours.

It's a great account for a small business like ours. We love the accessibility to do everything we need to on our phones, plus the fact you don't charge us fees. We moved to you from a High Street bank for that reason alone but have stayed because we love the account. Reviewed on: 16th March 2024

I had a very good expedience so far.

I had a very good expedience so far. A increase of daily cash withdrawals limit will really help. Reviewed on: 16th March 2024

Uncomplicated Banking - I am happy with my business...

Uncomplicated Banking - I am happy with my business account. Easy to manage, app is easy to use, and no bank charges Reviewed on: 16th March 2024

Nice going.

All good. Will be good to have a feature to export the attachments for a time period. Not fare to have it only for paid subscription Reviewed on: 16th March 2024

Excellent once the account was set up.

Excellent once the account was set up. The chequing system needs better customer support.Very happy over all. Reviewed on: 15th March 2024

Use for business, personal and joint account very ea...

Use for business, personal and joint account very easy to use all in one place on the app Reviewed on: 15th March 2024

Starling Bank delivery everything I need for my busi...

Starling Bank delivery everything I need for my business and nothing I do not. I set the business up 30 months ago and Starling have been there in the background every step of the way. Reviewed on: 15th March 2024

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