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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7591 reviews)

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4.88

Based on 7,591 reviews, last reviewed 2nd Jul 2025

96% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Fantastic online service - perfect for business banking Fantastic online service - perfect for business banking Reviewed on: 2nd July 2025

Latest lowest rating:

1

They do not work with complex company structures. They do not work with complex company structures. Reviewed on: 17th April 2025

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

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Starling Bank Business Account reviews (7591)

Several business account all problems

I have three businesses with starling - each has had recent support issues and the speed and responsiveness of the team is great very poor. New debit cards take multiple weeks to arrive, fraud issues are not addressed - overall starling is great until you need a human Reviewed on: 13th September 2023

Reply from Starling Bank Our customer service team are always on hand if you need help. No matter the time of day, you'll be in touch with a human. Our debit cards should take 5-7 working days to arrive, but there could be delays in postage. You can use your card on your mobile wallet in the meantime. We apologise for the bad experience you've had. We've shared your comments with the team as feedback. Team Starling. Response date: 7th April 2024

Easy to apply & manage - a dream account

Applied during Covid & within 5days my business account was open. Reviewed on: 25th July 2023

Super easy online banking even for a technophobe Luddite like me

I switched to Starling bank earlier this year as they’re much more ethical than my previous bank but it didn’t start smoothly. There was a glitch setting up the account and I thought “here we go again with a truck load of frustration” but I called Starling’s technical team and they sorted it out straight away, with no long waits on hold, just genuine helpful human beings. Problem free banking ever since. Reviewed on: 18th July 2023

Great service

I had a couple of problems with card fraud in the past and they dealt with it swiftly and efficiently. Great customer service and flawless banking for personal and business. Reviewed on: 18th July 2023

Simple, efficient and well planned

It's great to have a business bank that is easy to set up and use, and link to a current account that works for me too. Reviewed on: 13th July 2023

Excellent bank for an SME

Starling feels like a bank created for the 21st century. We moved after getting very frustrated with HSBC and have never regretted it. Everything seems to work properly and help and support (via the app) is excellent and is far better than the in-branch help that we usually struggled with at HSBC. Reviewed on: 28th June 2023

The perfect account for our small business

As a small business we wanted to make sure we got the best account that gives us scope to change and expand as our business does. From opening the account, to contacting Starling, to the ever evolving options given we could not have chosen better. An awesome company with great ethics who in our instance give us everything we need. Reviewed on: 22nd June 2023

Great account but watch charges

The business account from Starling is a great asset to the company and sorting out the finances. However, charges can be hefty especially if working in a cash rich payment type business as only a small amount can be deposited without hefty charges. Reviewed on: 2nd June 2023

Easy, simple, hassle free on-line business banking

I LOVE Starling! I am new to business banking and also in my 60’s and their platform is easy for even me! It makes sense. It’s not over complicated. It works every time and their customer service is just fantastic, real people who actually help you. Well done Starling! Reviewed on: 2nd June 2023

Does what it says in the tin.

New into business. Set up account with no hassle at all. Very straightforward. Reliable, intuitive app. Fab service all around even without human contact. Reviewed on: 1st June 2023

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