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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7591 reviews)

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4.88

Based on 7,591 reviews, last reviewed 2nd Jul 2025

96% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Fantastic online service - perfect for business banking Fantastic online service - perfect for business banking Reviewed on: 2nd July 2025

Latest lowest rating:

1

They do not work with complex company structures. They do not work with complex company structures. Reviewed on: 17th April 2025

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

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Starling Bank Business Account reviews (7591)

Great fee-free banking with an easy to use app.

Great fee-free banking with an easy to use app. This is how business banking should be done. When I have had questions then Starling's customer service has been good at solving the issues, but sometimes it would be good to be able to speak to someone directly rather than just on an online chat. Reviewed on: 11th March 2024

Very hard to open, requesting the same information o...

Very hard to open, requesting the same information over and over, will change my review if they accept the application Reviewed on: 16th February 2024

Reply from Starling Bank Hi, thank you for your review. We're sorry to hear about your experience with opening a new account. As a fully regulated bank, we do have to ensure we're offering a suitable product for your needs and we also have to verify your details. This does mean that we may have to ask additional questions or documents to help with this process. Team Starling. Response date: 20th March 2024

Good ish.

Good ish. It’s good, good value for money but customer service leaves some to be desired. Closed my account or at least tried to and it’s been a long process, still not over. Reviewed on: 8th February 2024

Reply from Starling Bank Hi there, thanks for the review. We're sorry to hear you're closing your account. You can phone us 24/7 on 020 7930 4450. Our team will be more than happy to assist you and guide you through your closure. You can email any feedback to us [email protected], we're keen to know how we could've done better. We hope this helps, thanks again. Team Starling. Response date: 20th March 2024

Love it, brilliant, can't fault it.

Love it, brilliant, can't fault it. Reviewed on: 23rd January 2024

Simply the best bank there is!

Simply the best bank there is! The toolkit is brilliant for invoicing, expenses and VAT returns. Plus I can sync my transactions to Xero or FreeAgent. Reviewed on: 22nd January 2024

Great app, fantastic service.

Great app, fantastic service. I love how easy the app is to use. When I do need to speak to someone there’s a human at the end of the phone. I like their brand as well. Thumbs up from me. Reviewed on: 22nd January 2024

Easy to set up, great app that's easy to use.

Easy to set up, great app that's easy to use. Customer service has always been available when needed without having to wait hours or getting through to an overseas contact centre like other banks do. They seem to listen to customer's and update the app with new features and make the interface better. Reviewed on: 22nd January 2024

Just brilliant

I've got nothing but good things to say about the Starling Business Account. It supports multiple directors, has instant spending notifications, shows me a day ahead when an invoice is going to be paid etc. Would happily recommend this account to other small business owners. Reviewed on: 16th January 2024

They have lots of features.

They have lots of features. But it’s only good when it works. Customer service is poor but value for money is decent else this would be 1* Reviewed on: 15th January 2024

Reply from Starling Bank Hi Steve, thanks so much for this review. We're sorry to hear about your experience, we'll be sure to take this on as feedback. You can phone us 24/7 on 020 7930 4450. Our team will be more than happy to assist you and guide you through any features you need. We hope this helps, thanks again. Team Starling. Response date: 20th March 2024

Zero fee business account

Starling's zero-fee business account was my first choice for banking for my business activities. easy to use thanks to their intuitive app. Reviewed on: 15th January 2024

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