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Starling Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (27280 reviews)

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4.94

Based on 27,280 reviews, last reviewed 13th Jan 2025

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Decent App however very little features Decent App however very little features especially now that the interest payments in the current account are going thinking about switching to another... Read more Reviewed on: 2nd December 2024

Latest lowest rating:

1

Poor customer service Closed my account for no apparent reason Reviewed on: 13th January 2025

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About this product

Starling Bank offer a current account that allows you to track your spending across 56 categories.

You can manage your current account through Starling Bank’s award-winning app. Current accounts include the option to set up Saving Spaces which are like virtual change jars within your account.

Starling Bank current account reviews help you find out what it’s like to be a customer. If you’ve used Starling Bank before, you can also leave a review and share your experience.

Starling Bank Current Account reviews (27280)

Review of the Starling Bank, Current Account:

Once great now terrible

I was really pleased with starting bank but since they will remove interest payments from their current account next year it's now no different from any other bank account. The spaces were super helpful but now you won't earn interest they might be helpful for in month spending but not saving. You can have a single easy saver but you'd need to lump savings together. As I understand it, the kite account also won't earn interest so again less attractive for a kids account as one of the key lessons or to encourage them to save and earn interest. The app is fine - some bits I don't get on with eg not having a running balance summary (it's just the transactions and a current balance) but it was liveable. With the changes it's made a great bank account option now defunct. Reviewed on: 22nd December 2024

Reply from Starling Bank We’re sorry if the changes to the interest rate have affected you, and we understand it must be frustrating. We can’t comment on other banks, only our own products and services. We offer award winning accounts, with 24/7 UK-based customer service, and industry leading app security. We're always working hard to improve our customer experience. So we've shared your feedback about the running balance with our team. We hope you decide to stay with us. Team Starling Response date: 29th December 2024

Really helpful and friendly customer service.

Really helpful and friendly customer service. They helped me get money back after a fraudulent internet order. Their app is fantastic and I will be staying with them for a long time! Reviewed on: 24th May 2024

Reply from Starling Bank We're happy to hear our team were there to support you during this difficult time. Thanks for the praise Marisa, we look forward to hopefully many more years together! Team Starling Response date: 24th May 2024

No fees for foreign currency transactions

Very easy to use app, no extra fees for different currency transactions. Used them for 4 years now and never had any issues. Reviewed on: 24th May 2024

Reply from Starling Bank No fees here! We're glad you're making use of it and having stress free travel spending. Thanks for your loyalty over the 4 years. Team Starling Response date: 24th May 2024

Starling current account

Good product, easy to use on the app. Communication is always very easy and responses to queries are quick. Reviewed on: 24th May 2024

I have a bank account with starling.

I have a bank account with starling. Best bank ever. Amazing customer service and online banking is easy to use. Reviewed on: 24th May 2024

Reply from Starling Bank We're blushing! We're proud to be considered your best. Thanks Shelim Response date: 24th May 2024

I’ve found Starling bank to be excellent.

I’ve found Starling bank to be excellent. I like the pots you can use to help budgeting and also the virtual cards. Reviewed on: 23rd May 2024

Reply from Starling Bank That's what we like to hear! We're happy you're pleased with our services and you're getting on well with features such as virtual cards. Team Starling Response date: 24th May 2024

Starling and my security

Started banking with Starling last year and get alerts when money is taken from my account. Up to date with my balance and great help if any suspicious events occur. I was given notice of a withdrawal that was fraudulent and Starling helped me block the intruder Reviewed on: 19th May 2024

Reply from Starling Bank Hi Norrie, we take fraud seriously at Starling and the app is always kept up to date, so you can keep an eye on your transactions! We're pleased to hear we helped you with the dispute too. If you need anything, we're available in the app 24/7. Team Starling Response date: 20th May 2024

A very happy customer

I have had my Starling account for 3 years and have had no issues. Customer service is very good which is important to me Reviewed on: 17th May 2024

Reply from Starling Bank Hi Patricia, customer service is always important to us too! We're happy to hear our team have been a great help. Team Starling Response date: 20th May 2024

Simply great banking with Starling

Simply great bank which was recommended to me and which I recommended to a couple of friends who are using it as well. Love the various saving options, great exchange rates with no additional charges, the speed or money transfers, the fact I can add notes to some transactions which is useful when abroad to recognise them later. There are so many features, some of which I don't use yet/still. Standard banks have a lot of catching up to do to become as flexible and friendly in terms of managing banking via application! Reviewed on: 9th May 2024

Reply from Starling Bank A big thanks to who recommended you to us. We're really happy you're enjoying using your account and it's helping you manage your money. Thanks for recommending us to your friends. We appreciate you! Team Starling Response date: 10th May 2024

Starling current account very good and easy t...

I find Starling current account very good and easy to navigate on the app, love the notifications and the summary of what you spent daily also like the feeling of security I get from on this bank Reviewed on: 6th May 2024

Reply from Starling Bank We're happy you're enjoying your account Raymond. Sounds like the app is helping you keep your spending organised, that's what we like to hear! Team Starling. Response date: 7th May 2024

Avoid Starling for these reasons...

this bank will constantly freeze your account and ask you where your money if from. the daily cash withdraw limit is also very low and cannot be changed. doesnt seem like a serious bank to me Reviewed on: 4th May 2024

Reply from Starling Bank Hi Jake. We're sorry to see you've had a negative experience with us. As a regulated bank we will sometimes check a payment for the safety and security of the account. We apologise for any inconvenience this may have caused. Team Starling Response date: 7th May 2024

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