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Swinton Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 3.17 (53 reviews)

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2.72

Based on 53 reviews, last reviewed 13th Mar 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

32%

26%

36%

Latest highest rating:

4

I've felt protected in my flat contents insurance wi... I've felt protected in my flat contents insurance with them. When a bad sewage backflow leak happened due to another downstairs flat tenant stuffing t... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

100% rise in my premium No claim made in the last several years but Swinton raised my premium quote to £518.98 from last year’s figure of £234.26. This is an uplift of more t... Read more Reviewed on: 13th March 2025

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About this product

Finding the right insurance provider can be difficult with such a wide range of providers and policies on the market. At Smart Money People, we aim to make this process easier for you. We collect Swinton home insurance reviews to help you make an informed decision when choosing your new provider.

Swinton offers both buildings and contents insurance, as well as a combined policy. Choose from three levels of cover: Essentials, Standard and Premier. Each level of cover can be made more robust with additional extras, such as home emergency cover, legal expenses and more. Swinton also offers specialist home insurance policies. These include non-standard builds, timber frame properties, listed buildings, flood risk properties and more.

Does Swinton sound like the right insurer for you? Our Swinton home insurance reviews can give you valuable insight into what you can expect as a policyholder. Learn how satisfied customers have been with their policies and whether they would renew them. Read about policyholders’ experience with the customer service team. Find out more about the specialist options available and how suited they are to each circumstance.

Have you had a Swinton home insurance policy? Share your honest experience with others on Smart Money People. Tell us what policy you chose and which level of cover you opted for. Were you satisfied with the cost of your premium? Did you need to make a claim on your policy, and if so, how well did Swinton handle it? Would you renew your policy and recommend the provider to family and friends? Whether good or bad, write a Swinton home insurance review today. Together, we can help people like you make better financial decisions.

Swinton Insurance Home Insurance reviews (53)

Review of the Swinton Insurance, Home Insurance:

Unbelievable fees

In 2014 Swinton wanted to charge me £50 cancellation fee on a policy that had only cost me £60 and only had 7 days left to run. What a joke. I got it back after arguing with them but I won't ever use them again, even if they are the cheapest. Reviewed on: 6th March 2016

Saved £100 switching

Returned to Swinton after 8 years with Direct Line - they got too expensive. Usual raft of questions - some impossible to answer so best guessing. But it's the same no matter who you deal with. Doing it On-line was straightforward. Reviewed on: 20th September 2017

They made a mistake but put it right

I've used Swintons for a number of years for home insurance,this year I received my insurance documents with out the usual letter telling me how much our insurance would be.Most years the letter arrives saying the insurance will be so much ,at which point I usually start looking on comparison websites for cheaper quotes (like for like). When this didn't happen this year ,I just telephoned their (uk based) call center ,I spoke to a lovely lady who said a renewal letter had been sent out the previous month and apologized for it not turning up. The lady then calculated the cost of a new policy and gave a discount when I said I had a quote from an online comparison site cheaper. Job sorted no fuss and I understood every word the lady said. Reviewed on: 5th September 2017

I love their personal service

I've used lots of insurance companies in the past, but have found it's often difficult to speak to anyone if you have queries or a claim. Swinton are great, you can speak direct to agents and go through your policy to make sure it's exactly what you want. Reviewed on: 12th August 2017

Friendly staff and competitive rates

I've used Swinton Insurance a few times now for car and home insurance. They're often the cheapest and the customer service is very good, I've always found the staff to be friendly and helpful. Reviewed on: 22nd July 2017

Rude and threatening.

Had an awful experience when they threatened to visit my house with bailiffs to recover £72 they thought I owed. It was a admin mistake, which they admitted but didn't apologise. I cancelled my insurance and went with someone else. Reviewed on: 16th July 2017

OVERFLATED RENEWAL COST BUT EXCELLENT OUTCOME

I received a letter informing me that my house insurance was due for renewal shortly and in view of the fact my son had just purchased an expensive pushbike, I rang their customer services number to enquire about its cover. The young man I spoke to was polite and courteous and gave me details of our present policy but told me that as from August the price would increase. I told I was disappointed regarding this so he tried his best to improve on the cost but to no avail. However he then went on to offer us a loyalty price which would save us a considerable amount over the year. I was also very pleased to learn that my son's pushbike was already included and would be fully insured. All in all I commend the company and would recommend them. Reviewed on: 15th July 2017

Very friendly and efficient service

I have used the Farnham Common branch for many years. The team there are second to none. They are always willing to help and nothing is too much trouble. I can thoroughly recommend them to anyone. Reviewed on: 6th July 2017

Customer Service

Appalling customer service in Sunderland branch. I made a formal complaint to Swintons' national complaints team who dealt with it in a very prompt and professional manner however feedback was no action would be taken by manager of branch. Reviewed on: 24th January 2017

Look after me

I have nothing negative to say about Swinton. They're fair and have my best interests at heart. They shop around each renewal and make sure I have the best price for the best cover. Reviewed on: 3rd October 2016

Great communication.

Very good competitive rates, Good communication and friendly. Reviewed on: 23rd August 2016

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