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Nigel Soulsby

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Review of the Swinton Insurance, Home Insurance:

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They made a mistake but put it right

I've used Swintons for a number of years for home insurance,this year I received my insurance documents with out the usual letter telling me how much our insurance would be.Most years the letter arrives saying the insurance will be so much ,at which point I usually start looking on comparison websites for cheaper quotes (like for like). When this didn't happen this year ,I just telephoned their (uk based) call center ,I spoke to a lovely lady who said a renewal letter had been sent out the previous month and apologized for it not turning up. The lady then calculated the cost of a new policy and gave a discount when I said I had a quote from an online comparison site cheaper. Job sorted no fuss and I understood every word the lady said. Reviewed on: 5th September 2017

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