Write a review

Tembo Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.86 (66 reviews)

View other Tembo Money products

4.85

Based on 66 reviews, last reviewed 22nd Apr 2025

2950% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

95%

3 star

2 star

Latest highest rating:

5

Tembo ISA Very easy to open an ISA using the phone app, even easier to transfer money into the account, plus the ISA gives a really competitive interest rate. Reviewed on: 22nd April 2025

Latest lowest rating:

1

Bad experience with the business, Bad experience with the business, Reviewed on: 15th April 2025

Read all reviews See your review

About this product

A Tembo cash ISA can be opened in minutes with as little as £10.

The interest rate is variable and you can have unlimited same day withdrawals with no penalties. Interest accumulates daily and is paid monthly. You can track the performance of your Tembo cash ISA in the app.

Tembo cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Tembo Money Cash ISA reviews (66)

Review of the Tembo Money, Cash ISA:

Great rates, brilliant customer service and impeccab...

Great rates, brilliant customer service and impeccable app with no issues with it at all. Always friendly and always up front and honest about what is going on - be it good or bad. Interest paid monthly and you can see how much is being paid per day. Couldn't recommend enough. Reviewed on: 12th March 2025

Tembo ISA

Very easy to open an ISA using the phone app, even easier to transfer money into the account, plus the ISA gives a really competitive interest rate. Reviewed on: 22nd April 2025

Best straight rate on the market - Tembo Cash ISA is...

Best straight rate on the market - Tembo Cash ISA is an absolute no brainer. Only slight blip was connecting my bank account (tried to connect my general saver) but their stunning customer service were able to help me straight away! App is super easy to use and the team were so helpful and friendly 10/10 Reviewed on: 22nd April 2025

Bad experience with the business,

Bad experience with the business, Reviewed on: 15th April 2025

Problems with Tembo, How disorganised can you be?!

Problems with Tembo. I first applied for the Tembo Isa account on the 6th April. Unfortunately the automatic verification failed and I was directed to use a process called Onfido Identity Verifcation. Without realising it, this was the start of a repetitive and problematic process that doesn’t seem to have an end to it. The first set of identifications I sent failed due to the fact that my passport image I used was a high resolution scanned image taken using a scanner. Apparently this image was not sufficient as they require a photo to be taken of the passport. The photo I took of myself at the time was however fine. The problem here is that it took two days for Onfido Identity verification to inform me that the passport image could not be used. I took a photo of my passport as requested and attached the photo I had previously taken of myself and resubmitted the verification (08/04/2025). Another day passed. I received a link from Onfido Identity Vefication again this time however it had somebody elses name!. I contacted Heather at Onfido to inform her that the wrong persons name was sent on a link to me. She re-assured me that this was a typing error and that it was a simple mistake. Not a problem. I was also informed that I had received the link because my verification had failed due to the fact that the photo I had taken of myself was older than 24 hours. No kidding! I took the photo on the Sunday and a number of days had elapsed before they had contacted me. Anyway, I submitted the verification once more this time with an up to date photo of myself and another photo of my passport once more so as not to fall foul to the fact they take so long to process that it would fail again. Shortly after submitting I received another email from Onfido once again addressed to a different individual asking me once more to go through the verification process. I immediately emailed Onfido again detailing that I had once again received an email addressed to a different individual and that I am seriously concerned that they had emailed once again requesting verification again. Helen from Ofido emailed me back(10042025 12:02) to inform me that the checks have now passed however. They would need the technical support team to manually update this and they will let me know once completed. Shorty after this I received another email once again addressed to the different individual requesting that I once again go through the verification process once more. I once again emailed Onfido verification indicating that I had now received three emails addressed to a different individual. Another day has passed and you guessed it, I have once again received another email addressed to the other individual to once again go through the validation process again. It is now the 11/04/2025 6pm and even after a week my account is still not setup. This combined with the multiple emails addressed to a different individual has seriously dented my confidence in Tembo to operate as a professional organsiation! Reviewed on: 11th April 2025

Great overall experience & rate

Great rate. Easy to arrange the ISA transfer. Prompt communication. Easy to access via app. Reviewed on: 2nd April 2025

One of the best rates for ISAs

the cash interest rate is one of the best rates available. Quick and easy online application of account. Reviewed on: 23rd March 2025

best rate i could find on the internet

best rate i could find on the internet Reviewed on: 19th March 2025

Excellent service. Easy to use App

An excellent App and quick answers to questions. Reviewed on: 18th March 2025

Exceptional all round

Exceptional onboarding, timely updates, slick interface and great value products! The Tembo user experience is fantastic. Reviewed on: 18th March 2025

1st Class service

Very easy to set up and very easy to set up an ISA transfer into the account. Customer service assistance was very quick and efficient when answering a question I had Reviewed on: 18th March 2025

Do you have a different Tembo Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Lifetime ISA
from Moneybox app 4.95 from 4899 reviews
Lifetime ISA
from Cushon 0.00 from 0 reviews
Cash ISA
from Sainsburys Bank 3.04 from 7 reviews

There's still more to see!

Tembo Money has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub