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TSB: Classic Plus Account reviews

Name: Classic Plus Account
Rating: 3.99 (168 reviews)

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3.85

Based on 168 reviews, last reviewed 19th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

23%

13%

Latest highest rating:

4

Banking app Banking as normal, nothing outstanding Reviewed on: 19th April 2025

Latest lowest rating:

1

Worst bank ever. I got lied to and when I complained the closed my account. Reviewed on: 12th April 2025

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About this product

The TSB Classic Plus Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Plus Account reviews (168)

Review of the TSB, Classic Plus Account:

Opened a Classic account direct from a pop up ad when I was checking my emails.

I was impressed by the benefits in a pop up ad at the side of my emails and applied for the account the same day. The screen listed all the wonderful benefits again and I completed the form - no mention that account had to be opened after 1st March. I noticed, when checking my account today, that the £5 cash back for having more than 2 direct debits was not being paid. Phoned to check this and, after some delay, was told the benefits were only applicable to accounts opened after 1st March. When I emphasised the point about the ad appearing on my screen I was told that they didn't start running the ad until 1st March. Would like to know if anyone else saw this pop up before 1st March. Also, separate issue, I applied on line for their credit card, received acknowledgement of the application and that was that, (My credit rating is excellent by the way)When I phoned it turns out it has got lost in the system and I need to wait 30 days to reapply. Am not going to bother! Customer services are very pleasant and helpful but their system doesn't appear efficient. Reviewed on: 7th May 2017

Great service

Excellent service both in branch and online. Excellent app. Reviewed on: 23rd November 2019

Excellent

Great account. You get monthly interest at 3% on balances upto £1,500 Reviewed on: 22nd November 2019

Fuss-free friendly banking

Despite the problems with online banking a while ago, banking with TSB is easy. The app and website work well. And if I need to speak to a human, I still have a branch in my home town where the staff are very approachable and helpful. Reviewed on: 22nd November 2019

Good service

Good service, helpful , branches near. Reviewed on: 22nd November 2019

Top customer service

Fantastic switching service, I did Have one issue which was quickly resolved by a visit to my branch. It is brilliant that the branches are open later in the evening and on a Saturday. Reviewed on: 10th November 2019

Excellent Account

The best interest paying current account I could find by miles. I save £1500 and they give me 3% interest and there are no charges and I don't need to have any payments going out of the account. Its so good my wife has one also... Reviewed on: 8th November 2019

Service Amazing

Great product. Easy to understand and great service from the staff as well. Overall fantastic Reviewed on: 7th November 2019

Best interest bearing current account in the market

I have used the plus account since launch and can say that I have received the most overall interest on the amounts allowed. The in Branch customer service is exceptional and would recommend to everyone. Lets keep TSB on the High street for that personal touch. Reviewed on: 5th November 2019

Thomas Cook credit card claim

I have held a tsb account for 50 years and after recently filling out a credit card dispute for Thomas Cook flights I then phoned after receiving no response. I have never come across such a deliberately obstructive robotic answering stream of messages. In the end an operater I formed me that my claim had been overlooked and I should have received a credit on my Bill. A complete disregard for customers and the frustration that you experience when tryi g to direct a complaint Reviewed on: 7th October 2019

new tsb accunt

just opened a new tsb account online and what a doddle. no issues and all switched from my previous bank. all this done in 6 days. Reviewed on: 4th October 2019

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