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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.71 (45 reviews)

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4.78

Based on 45 reviews, last reviewed 19th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

I cannot praise them enough. I cannot praise them enough. I called today in fact to check on the changes to ISA arrangements for the new tax year. Call was answered in less than 3... Read more Reviewed on: 19th March 2024

Latest lowest rating:

1

Straight forward and excellent service. Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024

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United Trust Bank Personal Savings reviews (45)

Review of the United Trust Bank, Personal Savings:

I have been a customer for several years now and hav...

I have been a customer for several years now and have always been impressed with UTB’s rates, and the ease of using the website. Reviewed on: 4th March 2024

Reply from United Trust Bank Thank you for your review, Mark. We're happy to know how satisfied you are with our service, and the ease of using our website. Nick Response date: 11th March 2024

First Class!

Good rate, excellent service and online banking is great and easy to use! Reviewed on: 22nd February 2021

best fixed term rate I could find with FSCS guarantee

opened 2 fixed rate accounts in the last 6 months - good rates and quick easy application process - fairly basic website but works fine and no problems Reviewed on: 8th December 2020

F/U on previous review

As per my previous rev This bank has contacted me on the next day after my complaint and returned all the money to our nominated account as per our request . I am happy with quick response and that the issue was resolved but still not sure why the did not do it right at first instance .... Reviewed on: 11th May 2020

Band of Cheats!

BAND OF CHEATS!!!!. They sent us an email to decide if we want to reinvest the money in a new bond after the old bond matures. We replied within the required time and asked to reinvest in new bond but they still invested out money in no -interest 7 day account ... . The interest that banks pay is now minuscule but UTB still try to cheat you as much as they can . Stay away!!! and move your money elsewhere.I will be making a complaint to the ombudsman and requesting repayment of the stolen interest... Reviewed on: 6th May 2020

Reply from United Trust Bank Thank you for your review, Dr Pytel, and I am sorry to learn that your instructions were not carried out in time for your maturity. I note from a subsequent review that the matter was resolved and the funds were returned as requested, and I can confirm that we have made various changes to our processes since then to ensure a smoother experience for our customers. Nick Response date: 2nd February 2024

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