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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.18 (255 reviews)

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3.98

Based on 255 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

The flexible ISA offered a good rate... I used their flexible ISA because it offered a good interest rate plus I could withdraw largew amounts and replace later in the same tax year. This f... Read more Reviewed on: 23rd November 2024

Latest lowest rating:

1

Virgin Money Forces Customer to Pay for Their Mistake I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abrup... Read more Reviewed on: 11th October 2024

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (255)

Review of the Virgin Money, Cash ISA:

Virgin Money Forces Customer to Pay for Their Mistake

I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my NINo, with a warning: either provide it, or they would void my ISA or impose a two-month interest charge for transferring to another provider. Had they requested my NINo at the start—as they should have—I’d have been gladly provide it. Instead, halfway through the term, they invoked a 'legal requirement' and their right to void my ISA. This eroded my trust in the company, and when I looked into transferring out, their dismissive customer service left me no option but face the penalty. This issue arose due to their oversight—they accepted an ISA application without verifying NINo. Yet, they are now making me pay for their mistake. It’s appalling. Reviewed on: 11th October 2024

Fixed rate cash ISA - Good interest rates - quick and easy to set up and manage

Online Fixed rate cash ISA - Good interest rates - quick and easy to set up and manage. Easy to set up a follow-on Fixed rate cash ISA account on maturity. Strongly recommend investing with Virgin Money. Reviewed on: 14th December 2018

Excellent service

Always keep you up to date. Friendly service Reviewed on: 14th December 2018

Great Cash ISA deals at Virgin Money

Great Cash ISA deals at Virgin Money Reviewed on: 14th December 2018

E-Isa

So easy to activate and review on line. Web site very user friendly. Reviewed on: 14th December 2018

Safe place for my savings

Virgin Money has looked after my ISA for a few years now. I know it is in a safe place. Reviewed on: 14th December 2018

Virgin bank

Always friendly and very helpful Reviewed on: 14th December 2018

Easy Setup

Very easy to do,good staff information and care. Virgin money is easier and quicker than most banks in my area. Excellent staff at the Bishop Auckland bank. Reviewed on: 14th December 2018

Service

Virgin bank have amazing customer service, really making the customer feel valued and rewarded Reviewed on: 14th December 2018

Good return on Cash ISA

So easy to set up and web site is intuitive Reviewed on: 14th December 2018

No hassle savings

I transferred an existing isa in to a virgin isa which had a better interest rate. Opening the account and transferring was totally hassle free. Reviewed on: 14th December 2018

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