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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 2.99 (138 reviews)

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2.86

Based on 138 reviews, last reviewed 4th Jun 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

12%

38%

Latest highest rating:

5

Helped my financial health I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (138)

Review of the Virgin Money, Essential Current Account:

Poor Banking

This is the worst bank in the uk I open a account on the 16-01-2020 then on the 19-01-2020 I get a email saying my bank accounts has been put on hold with out a reason they asked me to upload my ID through the link sent by ba.Direct I have been doing this from 19-01-2020 till 24-01-2020 then the retail sales team called me up to find if I have loaded my ID on the link I said yes they said ok we still don’t have it can you reply to the email from ba.direct and send my ID that way and I did then I get a email that I can’t send my ID that way and it will not be load to my account and I have to use the link if the staff members had a Half a brain they would let the department know what’s going on but it looks like they are to lazy to do this Reviewed on: 25th January 2020

No longer competitive

The current account was competitive when I first opened it and competed with other easy access savings. At 2% it is still reasonably competitive for a current account but does not compete with savings accounts and the linked products are outshone elsewhere as well. Reviewed on: 30th July 2023

Good communication

Easy to use and convenient use app a lot Reviewed on: 2nd June 2023

A good experience

Simple bank account with savings account. Works as expected. No problems when using the app or online banking and never issues sending payments. Would recommended. Reviewed on: 1st June 2023

Great company

Easy to use app, kept upto date with everything Reviewed on: 11th April 2023

One Year Anniversary

I have had this account for just over one year now. I have had absolutely no problems at all. Any queries I have had have been dealt with very quickly. Reviewed on: 11th April 2023

Modern

Fresh easy way to bank with a money tracker Reviewed on: 7th April 2023

Easy simple account

The current account is simple, easy to use and has a few great features. The app lets you do almost anything with your money including cashing cheques and managing your budget. Any transfers I've made to my savings account or to my partner at another bank have gone through almost instantly, whereas his bank takes a day or two to actually move the money. I've hardly ever had to go into a branch, but whenever I have I've had a good experience. Reviewed on: 6th April 2023

Appalling

Hidden costs terrible customer service quick to take money but poor to credit it back, avoid avoid avoid Reviewed on: 5th April 2023

Long way to go

While the Virgin Money Essential Current Account itself is decent, the accompanying mobile app leaves a lot to be desired. The app's lack of features and poor design make it frustrating to use, and it is in need of a major overhaul. If you value a good mobile app for your banking needs, this account may not be the best option for you. Reviewed on: 3rd April 2023

Odds on being ariound in 5 years

What a horrible organisation to deal with. Call centre sends you to website which sends you back to call centre which tells you that you have the wrong department but promise they won't cut you off this time when they put you on hold. (They do). No one takes ownership at all. Keep your money under the mattress instead! The Clydesdale was not always great to deal with but were much better than this shower! Reviewed on: 28th March 2023

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