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Virgin Money: Mortgages reviews

Name: Mortgages
Rating: 3.35 (89 reviews)

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3.08

Based on 89 reviews, last reviewed 24th May 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

48%

11%

34%

Latest highest rating:

4

All-round competence Their communications are clear, and they anticipate one's needs. Their rates are also quite competitive. Reviewed on: 24th May 2024

Latest lowest rating:

1

Took over £1000 in error from us Virgin mortgages took £1,169.30 in error from my current account. No apology, no compensation. We are now in are over draft and after trying to get th... Read more Reviewed on: 5th January 2024

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About this product

Virgin Money provides a range of financial services, including mortgages. It’s important to understand the Ts and Cs and interest rate of a mortgage. Remember to consult the lender or an independent advisor if you have any questions or need help understanding your options.

Your home is likely the largest financial purchase you’ll make in your lifetime. Therefore, it’s important that you find the right mortgage lender and product. We collect Virgin Money mortgage reviews to help you make an informed decision when taking out your mortgage.

If you’re considering Virgin Money as your new mortgage provider, learn more on the Smart Money People site. Find out why homeowners chose Virgin Money and which mortgage they have. Learn about the application process and whether it ran smoothly or perhaps took longer than anticipated. Read about any challenges they may have experienced throughout their time with the provider. All of this and more can be found in our Virgin Money mortgage reviews.

Did Virgin Money help you purchase your home? Share your honest experience with others by writing a review. Tell us what mortgage you took out and why you chose Virgin Money. Share your experience with the application process - was the lender supportive throughout? Has the lender kept you well informed of any important mortgage news or changes? Would you recommend Virgin Money mortgages to your family and friends? Whether good or bad, write a Virgin Money mortgage review today. Together, we can help people like you make better financial decisions.

Virgin Money Mortgages reviews (89)

Review of the Virgin Money, Mortgages:

Delay after delay after delay

Daughters first mortgage, she made this clear from start. Tried to support her myself as much as possible while watching her experience the real world & learn from it. Virgin Money in my opinion (she wont disagree) were diabolical with their general handling throughout process. I appreciate pandemic etc but over 2 months to handle straight forward transactions etc is utterly abysmal. Communication wasn't much better than general performance. Appointment clearly advised as 17th when phoned to see why had not been phoned ended up going ahead a week later. When finally think we're getting there, they advise Home Report is out of date?! Home report was advised to them start of process, takes weeks with no update for them to advise 6 weeks into process sorry valuation is over 3 months old needs redone...gets redone astonishingly quickly & emailed through....not acknowledged & having to chase, TWO WEEKS later still awaiting final decision....diabolical. Reviewed on: 19th October 2021

Mortgage Application Delay

We have been waiting well over a month for our application to be processed which has been stuck at the valuation stage. We recently found out Virgin had requested the report from the wrong valuer. This has delayed our application by weeks, lack of communication or apology from Virgin, our seller is growing increasingly impatient and we are having to spend far more time than we should have to trying to push this along. Very disappointed and wish we went with someone else. Reviewed on: 25th May 2021

Ok

Ok to deal with and friendly and supportive Reviewed on: 20th March 2021

Mortgage - Extremely poor online service / tool

Very limited online tool they have for their clients. It is very basic tool with no monthly breakdowns, no confirmation of over payments visible, no mobile app to be able to use etc. We did not have any issue with the mortgage as such but the online tool should be much more advances especially having most people working from home these days and phone lines being so busy (really hard get through customer service these days). Reviewed on: 9th December 2020

90 LTV Mortgage during Sept 2020

In a world of little to no high LTV mortgages, Virgin provided a good rate, few restrictions when buying a house and a speedy/professional service. I particular like the process of vetting you during AIP with one full credit check which then speeds up the main mortgage application. Forms submitted, clear requirements of what I needed to provide with an full approval 2 weeks later Reviewed on: 30th September 2020

Simple and good value

Simple to arrange and good value product Reviewed on: 26th August 2019

great service

Easy to sign up and change to virgin mortgage ,quality service and no fees fantastic rate Reviewed on: 19th April 2019

Don't have a clue what they're speaking about!

Customer Service is a complete joke. Get told different things every time you phone, even if it's just half an hour later! Reviewed on: 15th April 2019

Reply from Virgin Money Good Afternoon Nikki, thanks for getting in touch. If you'd like me to look in this further please email your details over to [email protected] and I'll take it from there. Thanks, Lindsay Response date: 16th April 2019

Great product

Great rates and perfect customer service. Reviewed on: 12th January 2019

great deal

guided by my mortgage advisor that Virgin Money offers the best deal and we are happy that we got the house of our dreams because of Virgin Money mortgage. Reviewed on: 18th December 2018

BUY TO LET MORTGAGE CUSTOMER EXPERIENCE

I had a smooth and professional experience at Virgin Money during my Buy to let mortgage application process. I called in and made a phone application and within weeks my application had been approved with no delays in release of the funds. I was kept informed and the necessary affordability and credit checks were thourough. I was very pleased with the overall experience. Reviewed on: 16th December 2018

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