Write a review

Virgin Money: Mortgages reviews

Name: Mortgages
Rating: 3.35 (89 reviews)

View other Virgin Money products

3.08

Based on 89 reviews, last reviewed 24th May 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

48%

11%

34%

Latest highest rating:

4

All-round competence Their communications are clear, and they anticipate one's needs. Their rates are also quite competitive. Reviewed on: 24th May 2024

Latest lowest rating:

1

Took over £1000 in error from us Virgin mortgages took £1,169.30 in error from my current account. No apology, no compensation. We are now in are over draft and after trying to get th... Read more Reviewed on: 5th January 2024

Read all reviews See your review

About this product

Virgin Money provides a range of financial services, including mortgages. It’s important to understand the Ts and Cs and interest rate of a mortgage. Remember to consult the lender or an independent advisor if you have any questions or need help understanding your options.

Your home is likely the largest financial purchase you’ll make in your lifetime. Therefore, it’s important that you find the right mortgage lender and product. We collect Virgin Money mortgage reviews to help you make an informed decision when taking out your mortgage.

If you’re considering Virgin Money as your new mortgage provider, learn more on the Smart Money People site. Find out why homeowners chose Virgin Money and which mortgage they have. Learn about the application process and whether it ran smoothly or perhaps took longer than anticipated. Read about any challenges they may have experienced throughout their time with the provider. All of this and more can be found in our Virgin Money mortgage reviews.

Did Virgin Money help you purchase your home? Share your honest experience with others by writing a review. Tell us what mortgage you took out and why you chose Virgin Money. Share your experience with the application process - was the lender supportive throughout? Has the lender kept you well informed of any important mortgage news or changes? Would you recommend Virgin Money mortgages to your family and friends? Whether good or bad, write a Virgin Money mortgage review today. Together, we can help people like you make better financial decisions.

Virgin Money Mortgages reviews (89)

Review of the Virgin Money, Mortgages:

Delay after delay after delay

Daughters first mortgage, she made this clear from start. Tried to support her myself as much as possible while watching her experience the real world & learn from it. Virgin Money in my opinion (she wont disagree) were diabolical with their general handling throughout process. I appreciate pandemic etc but over 2 months to handle straight forward transactions etc is utterly abysmal. Communication wasn't much better than general performance. Appointment clearly advised as 17th when phoned to see why had not been phoned ended up going ahead a week later. When finally think we're getting there, they advise Home Report is out of date?! Home report was advised to them start of process, takes weeks with no update for them to advise 6 weeks into process sorry valuation is over 3 months old needs redone...gets redone astonishingly quickly & emailed through....not acknowledged & having to chase, TWO WEEKS later still awaiting final decision....diabolical. Reviewed on: 19th October 2021

Mortgage service

I have been very happy with the customer service I have received from the Virgin Money team over the many years I have held my mortgage with them. They always keep me updated and respond in a timely fashion to enquiries. I would recommend their services. Reviewed on: 16th November 2017

Just great

Very friendly, ready to help, accommodate your requests, answers the phones immediately, good range of products. Reviewed on: 16th November 2017

No news is good news

Recently went through a mortgage review & although there were long periods with no interaction / updates, I did periodically receive a text telling me everything was on track - perhaps a few more updates would have been good to avoid me calling for an update. Other than that, it was a seamless process with little effort from me. Reviewed on: 6th November 2017

Reply from Virgin Money Hi Michael, great to hear you're happy with your Mortgage review! Just get back in touch if there's anything else we can help with. Thanks, Jane Response date: 7th November 2017

Would Recommend

Efficient and good customer service; never had any issues with them. Reviewed on: 3rd November 2017

Reply from Virgin Money Great to hear from you Sally, thanks for your feedback! If there's anything we can do to help, just let us know. Thanks, Jane Response date: 4th November 2017

Mortgage

Efficient service with great rates. Reviewed on: 6th February 2017

Great CS. Gear packages. Great team. 3* price for 5* service.

Couldn't get a better service and amazing packages.. extremely recommended Reviewed on: 6th February 2017

Far too picky!

Went to get a mortgage through Virgin Money. Myself with excellent credit rating and my fiancee with a good credit rating. Both checked through Equifax, REJECTED with no explanation. They make no sense! Reviewed on: 19th December 2016

Excellent Servive & Rate

Buy to let Remortgage to Virgin Money. The excellent service from the application to finish. I'm really pleased with the service I received. Reviewed on: 6th December 2016

Simple

Just over a year into my mortgage; I pay it every month & no one bothers me - exactly how I like it. I get the odd email from time to time & use the discounts when I need them, but other than that I like that I'm left to myself Reviewed on: 15th November 2016

Fantastic service!

Always had clear communication, switching our mortgage was so quick and easy with a better rate than originally advertised. Put nationwide to shame! Renewing a rate after 2 years again was quick and easy with clear communication and again got a better rate than originally thought. Call centre staff are friendly and helpful. Highly recommended !! Reviewed on: 14th November 2016

Do you have a different Virgin Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Virgin Money has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub