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Virgin Money: Mortgages reviews

Name: Mortgages
Rating: 3.35 (89 reviews)

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3.08

Based on 89 reviews, last reviewed 24th May 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

48%

11%

34%

Latest highest rating:

4

All-round competence Their communications are clear, and they anticipate one's needs. Their rates are also quite competitive. Reviewed on: 24th May 2024

Latest lowest rating:

1

Took over £1000 in error from us Virgin mortgages took £1,169.30 in error from my current account. No apology, no compensation. We are now in are over draft and after trying to get th... Read more Reviewed on: 5th January 2024

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About this product

Virgin Money provides a range of financial services, including mortgages. It’s important to understand the Ts and Cs and interest rate of a mortgage. Remember to consult the lender or an independent advisor if you have any questions or need help understanding your options.

Your home is likely the largest financial purchase you’ll make in your lifetime. Therefore, it’s important that you find the right mortgage lender and product. We collect Virgin Money mortgage reviews to help you make an informed decision when taking out your mortgage.

If you’re considering Virgin Money as your new mortgage provider, learn more on the Smart Money People site. Find out why homeowners chose Virgin Money and which mortgage they have. Learn about the application process and whether it ran smoothly or perhaps took longer than anticipated. Read about any challenges they may have experienced throughout their time with the provider. All of this and more can be found in our Virgin Money mortgage reviews.

Did Virgin Money help you purchase your home? Share your honest experience with others by writing a review. Tell us what mortgage you took out and why you chose Virgin Money. Share your experience with the application process - was the lender supportive throughout? Has the lender kept you well informed of any important mortgage news or changes? Would you recommend Virgin Money mortgages to your family and friends? Whether good or bad, write a Virgin Money mortgage review today. Together, we can help people like you make better financial decisions.

Virgin Money Mortgages reviews (89)

Review of the Virgin Money, Mortgages:

Delay after delay after delay

Daughters first mortgage, she made this clear from start. Tried to support her myself as much as possible while watching her experience the real world & learn from it. Virgin Money in my opinion (she wont disagree) were diabolical with their general handling throughout process. I appreciate pandemic etc but over 2 months to handle straight forward transactions etc is utterly abysmal. Communication wasn't much better than general performance. Appointment clearly advised as 17th when phoned to see why had not been phoned ended up going ahead a week later. When finally think we're getting there, they advise Home Report is out of date?! Home report was advised to them start of process, takes weeks with no update for them to advise 6 weeks into process sorry valuation is over 3 months old needs redone...gets redone astonishingly quickly & emailed through....not acknowledged & having to chase, TWO WEEKS later still awaiting final decision....diabolical. Reviewed on: 19th October 2021

Simple and quick

No non-sense. Very quick to respond. Simple legal documents. I can recommend. Reviewed on: 14th September 2016

Excellent service and system

Virgin money mortgage application step is very simple and clear, great service and system. Have two mortgages with Virgin money and other Virgin money products. So far experiences are excellent. Very impressive! Reviewed on: 8th September 2016

Great no fuss experience, speedy and professional

Professional service, it was seamless from the start. Reviewed on: 7th September 2016

Very pleased

No hassles. Direct and to the point. Able to get the info I require. Reviewed on: 6th September 2016

Easy to operate Account

Online access for our mortgage that gives all the information we require for ongoing management of the product. Reviewed on: 6th September 2016

Very prompt and efficient service

Happy with the way my mortgage application was handled. Reviewed on: 6th September 2016

Customer service

Overall long process to get Mortgage from Virgin Money but in long run worth it. Reviewed on: 1st September 2016

I was very pleasantly surprised

Having dealt with a number of different mortgage companies over the years, I was very pleased with the speed and efficiency, and quality of the paperwork. Everything was what I expected. Excellent admin. Reviewed on: 1st September 2016

Great service and support

Can't fault them. Delivered quickly and positively. Reviewed on: 1st September 2016

Quality products you can trust

I have savings and a mortgage with Virgin and have found the quality of the product to be very good along with great customer service Reviewed on: 1st September 2016

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