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Yorkshire Bank: Current Account reviews

Name: Current Account
Rating: 3.8 (76 reviews)

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3.77

Based on 76 reviews, last reviewed 19th May 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

16%

18%

Latest highest rating:

5

Great customer service All round good bank - great app for current account which is so easy to use. Friendly staff there if you need them Reviewed on: 15th June 2021

Latest lowest rating:

1

Clueless - Zero Customer Focus As a customer of over 65 years, firstly with the Yorkshire Penny Bank, yesterday I went into the Halifax branch (Virgin Money) for the first time as I... Read more Reviewed on: 19th May 2022

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About this product

Yorkshire Bank offers current accounts under the Virgin Money brand. Find reviews for Virgin Money current accounts on Smart Money People.

Yorkshire Bank Current Account reviews (76)

Review of the Yorkshire Bank, Current Account:

A really good experience and time well spent

I switched to Yorkshire Bank's Current Account Direct which promised 2% AER (1.98% gross p.a. variable) on your credit balances up to £3,000. I used their switching service. It took about 25 minutes and within a few days I was up and running and with a nice £150 bonus in my new account to boot. All my direct debits, standing orders and payees transferred across and everything went perfectly. The best 25 minutes spent this year! The only small drawback was that although the accou... Reviewed on: 13th August 2015

Clueless - Zero Customer Focus

As a customer of over 65 years, firstly with the Yorkshire Penny Bank, yesterday I went into the Halifax branch (Virgin Money) for the first time as I wanted some face to face financial support. Why Halifax, because my original branch was closed several years ago and the replacement branch was closed recently. The third branch I was assigned (not Halifax) would be three different bus journeys if I did not have a car. So clearly Zero thought went into that decision as Halifax is ... Reviewed on: 19th May 2022

Going down fast

I have banked with Yorkshire Bank for over 40 years. They have now decided they do not want my business and moved my account to Virgin Money. No reasoning has been given. Their Customer Services used to be OK, if sometimes a little hard to understand with the Scottish accents. They closed my local branch and told me to use another, then closed this and told me to use a 3rd, then just closed this one without telling me! My current and credit card accounts were visible together on... Reviewed on: 10th March 2022

Waste of time bank

Bank blocks account if you try to remove money! 3 times in one week! just tried to move a mislay £1000 and they wont let it go even though its going to my Daughter, You would think the bank is in trouble and doesn't have enough money to cover payments to its clients, I for one will close it as soon as i can get my money out now! They have lost out on deposits of Millions. Because of poor customer service! Reviewed on: 1st November 2021

Great customer service

All round good bank - great app for current account which is so easy to use. Friendly staff there if you need them Reviewed on: 15th June 2021

Yorkshire's Great Bank

I have banked with the Yorkshire Bank for many years and in that time, the staff have always been, friendly , professional and informative. Reviewed on: 13th April 2021

Garbage bank

Since virgin money have taken over they have gone downhill RAPIDLY I’ve had to get the ombudsman involved twice and both times found in my favour. Reviewed on: 22nd January 2021

Great Bank, Great Service!

I have been with Yorkshire Bank since I had a children's account and their customer service regarding my current account has been nothing short of exceptional throughout the 10+ years I have been with them. It is, however, a shame that there are no physical branches in London as I now find it difficult to do anything which requires a physical presence. Reviewed on: 3rd May 2020

Helped me with fraud

My card was stolen and used fraudulently, I phoned Yorkshire bank, the first CSR told me that it wasn't fraud because the person had used my PIN. I told him this was impossible as my PIN I not written down and nobody else knows it. Still he insisted the PIN was used. After an hour of confusion I chatted to an online representative, who confirmed that the payments were made via contactless and to phone up again. I phoned again and another rep this time confirmed it was contactles... Reviewed on: 8th February 2020

Fab service at Yorkshire Bank

I’ve been a customer here for years and whenever I need help their customer service team is so polite and helpful! Reviewed on: 7th February 2020

Easy to manage

Great online banking and customer service Reviewed on: 7th February 2020

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