Write a review

Zuto: Car Finance reviews

Name: Car Finance
Rating: 4.13 (111 reviews)

View other Zuto products

2.91

Based on 111 reviews, last reviewed 30th Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

74%

3 star

2 star

21%

Latest highest rating:

5

Zuto - Leave it in their hands I recently had the pleasure of working with Zuto to secure car finance, and I couldn't be more satisfied with the experience. From the outset, Zuto de... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

AVOID. Zuto illegally sell cars with multiple ou... AVOID Zuto illegally sell cars with multiple outstanding safety recalls, then when something goes wrong they just expect you to prove there was in iss... Read more Reviewed on: 30th September 2024

Read all reviews See your review

About this product

At Smart Money People, we're one of the leading places for Zuto Car Finance reviews online. If you're looking to see how customers rate Zuto, read our reviews below, or if you're an existing Zuto customer, please leave you car finance review below and help out our community! We're changing financial services for the better.

Zuto Car Finance reviews (111)

Review of the Zuto, Car Finance:

Appalling Aftercare, Company are liars and decietful..

Where to begin? Initially, came across as a decent company, any questions dealt with, quick to call you to sign documents to push the sale through but then again they are looking to sell you something to boost their commission, the moment you want a refund or “unwind” as they put it, the company turns into Casper the ghost, no email communication, no call backs when arranged, nothing… because they know they are loosing their commission they don’t want to know or deal with you, no empathy, no apologies, aftercare is important when buying a car and this company don’t have a clue about it, once you’ve signed up and paid, kiss goodbye to anyone communicating with you. They search your number up before answering phones and drop calls, leave you on hold for ages hoping you drop the call, you ask to speak to a certain person/department they are busy all the time, or on a break, they will call back but never do, no reply to emails. I financed a Vauxhall insignia through Zuto through one their “partnered dealerships” no service history or spec on the adds, (should of been a warning there and then, but was desperate for a car) in short I had the car 9 days!!, the clutch was sticking when changing gear, engine management light came on, I have my own OBD reader and 3 codes were showing up which I have emailed proof to them, and then a popping noise came from under the bonnet going at 30mph, I had the AA out the turbo/intercooler pipe blew off, AA mechanics said this is a first time he had seen this on this model/age and would indicate underlaying problems. So now we have 3 engine fault codes, sticky clutch and a blown pipe connecting to the engine, this is clearly a substandard and broken vehicle that should not of been sold. Now I know this isn’t Zutos fault the car is knackered but since reporting this to them, showing proof of OBD, showing the AA report, they still don’t call you back or give advice or provide updates, I have had to arrange recovery myself back to the dealer which is 186 miles away, I have had to communicate with the dealership and even they said keep on Zuto as they aren’t to best at communicating to the dealers let alone customers!, I have had conversations with Zuto who reply we will call the dealer, I then call the dealer and they’ve never heard anything from them. Zuto stated they can’t get through, but I get through to the dealer in 5 rings and the dealer says Zuto never called them.i called the finance company directly moneybarn who are also waiting on Zuto to get back to them about the unwind. Zuto are liars and deceitful and don’t give a toss about you when they know they aren’t cashing in on you, I have now been without a car for two weeks, I’ve had to get taxis to see my children and get a train to work at an extra cost and you would think from what I’ve described this is an open and shut case, car is faulty within 9 days, I’ve recovered car to the dealer, dealer says they approve the rejection, Zuto what are you doing? Just let go and give your commission back and treat customers fairly as you would when they are calling into you to buy something. Now zuto have got good reviews when the cars are in good nick and you don’t actually need zuto for anything else after that but god forbid you get a dodgy car like I did and you have to go through this rigmarole of dealing with this sub-par company. I would urge you to look elsewhere as the customer service and treatment of customers has been shocking since you don’t make them any ££££ Zuto you know who I am, The guy that has been ringing in every other day for updates Vauxhall Insignia - KN18 EUF, unwind the bloody finance and give your earnings back, me, the dealer, and finance provider and all waiting for you to action this. Next steps is the financial ombudsman if this isn’t resolved in the next couple of days. Reviewed on: 19th July 2024

Guardian angels

I was finding it hard after I had a year of hard times paying debts and trying to save for a car then a new baby came along and my savings disappeared. Zuto enabled me to get a car for me an my family to travel safe and at an affordable family friendly price thank you to the entire Zuto team. Reviewed on: 13th April 2017

Non Pushy Genuinely Good Service.

Called Zuto as they featured on Auto trader, I was looking for a simple finance package to purchase a Vespa scooter to relive my youth lol. Dealing with a extremely helpful Greg I was guided professionally through the different types of packages available...... it ended up cheaper to take a personal loan with a great rate, when I would have probably accepted finance at a higher rate. I was made to feel valued as a customer and would certainly recommend and use Zuto again in the future. Well done guys. Reviewed on: 13th April 2017

Excellent professional, knowledgeable, helpful

Excellent advice, professional and helpful would recommend to others. Reviewed on: 13th April 2017

Excellent service

For those who have had credit file problems this company should be able to help and not judge you. Higher risk for them so higher rates but that's life. Nothing hidden and lovely staff to deal with. Reviewed on: 13th April 2017

Best car finance service provider

Highly professional and reliable team! Finance completed in 2 days! Top class broker! Reviewed on: 13th April 2017

Professional team

The team was professional, looking well done after me, everything was quick and and easy. Reviewed on: 13th April 2017

Service

Great helpful service and very efficient Reviewed on: 13th April 2017

The best of the best

To me zuto is everything and the best thing that has ever ever happened in my life,zuto is a God sent to help those who really need to achieve there dream I can talk a lot about zuto bt i want to go straight to the point. Zuto has the best castomer services they will listen to you and advice you as well am so happy today I can drive the car because of the good work zuto did in my life. Zuto keep it up and don't ever change I love you. Reviewed on: 13th April 2017

Good

Happy and glad to deal with you . Reviewed on: 13th April 2017

Spot on customer service

Staff from Zuto are very professional with their line of duty.I really enjoyed their excellent customer service.Very precise and spot on with their services.I would highly recommend them to anyone. Reviewed on: 13th April 2017

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub