Zuto reviews

Zuto reviews
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Review summary
People rate this company as Average based on 113 product reviews
Latest positive rating
Zuto - Leave it in their hands
I recently had the pleasure of working with Zuto to secure car finance, and I couldn't be more satisfied with the experience. From the outset,... I recently had the pleasure of working with Zuto to secure car finance, and I couldn't be more satisfied with the experience. From the outset, Zuto demonstrated a commitment to customer service that set them apart from other finance companies I've encountered. The process began with a straightforward and user-friendly online application. Zuto’s platform is intuitive, making it easy to input necessary information and understand the next steps. What truly impressed me was the promptness of their response. Within hours, I was contacted by a knowledgeable representative who walked me through the available options. Zuto’s team took the time to understand my financial situation and car preferences. They presented a range of financing options tailored to my needs, ensuring I felt comfortable and informed before making any decisions. Their transparency regarding interest rates, monthly payments, and total costs was refreshing and greatly appreciated. Communication throughout the process was excellent. Zuto kept me updated at every stage, from the initial application to the final approval. They liaised directly with the car dealership, which significantly reduced the stress on my end and streamlined the entire process. One standout aspect of Zuto’s service was their willingness to go the extra mile. When there were minor hiccups with the dealership, Zuto’s team stepped in to resolve the issues promptly, ensuring the process remained smooth and hassle-free for me. In conclusion, Zuto provided a seamless and efficient car finance experience. Their dedication to customer service, combined with their expertise in car financing, makes them a top choice for anyone looking to finance a vehicle. I wholeheartedly recommend Zuto to anyone in need of car finance solutions. Read more Read less

Latest negative rating
Absolutely Appalling Aftercare and Service
After arranging finance and purchasing a van and warranty through Zuto, the dealership sold the van without notice. I chose to cancel/postpone the purchase and... After arranging finance and purchasing a van and warranty through Zuto, the dealership sold the van without notice. I chose to cancel/postpone the purchase and asked Zuto to begin the unwind process. I was told it would take 3–5 days and that I’d be refunded for the warranty. Instead, I spent the next two months chasing them—calling repeatedly—only to be told the dealership hadn't returned the funds. Once that was resolved, I still wasn’t refunded for the warranty. More calls followed, only to be told it hadn’t been cancelled at all. To make matters worse, I then received an email claiming they couldn’t cancel the warranty because it had been over 14 days—even though I cancelled within 8. Only after berating customer service on a final call did someone finally take action and resolve it. This company has zero aftercare, held on to money owed to me for over two months, and their delay in cancelling the finance negatively impacted my credit score. Avoid at all costs—once they’ve made the sale, you’re on your own. Read more Read less

About Zuto
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Zuto at a glance
Reviews for Zuto
Showing 11 of 113 company reviews • Last reviewed within 7 days
Absolutely Appalling Aftercare and Service
After arranging finance and purchasing a van and warranty through Zuto, the dealership sold the van without notice. I chose to cancel/postpone the purchase and... After arranging finance and purchasing a van and warranty through Zuto, the dealership sold the van without notice. I chose to cancel/postpone the purchase and asked Zuto to begin the unwind process. I was told it would take 3–5 days and that I’d be refunded for the warranty. Instead, I spent the next two months chasing them—calling repeatedly—only to be told the dealership hadn't returned the funds. Once that was resolved, I still wasn’t refunded for the warranty. More calls followed, only to be told it hadn’t been cancelled at all. To make matters worse, I then received an email claiming they couldn’t cancel the warranty because it had been over 14 days—even though I cancelled within 8. Only after berating customer service on a final call did someone finally take action and resolve it. This company has zero aftercare, held on to money owed to me for over two months, and their delay in cancelling the finance negatively impacted my credit score. Avoid at all costs—once they’ve made the sale, you’re on your own. Read more Read less
Avoid at all costs.
Avoid at all costs. They will be so helpful before you buy the car but if anything goes wrong they will completely switch. Read the bad reviews.
Products from Zuto
Showing all products offered by Zuto
Car Finance
by ZutoAt Smart Money People, we're one of the leading places for Zuto Car Finance reviews online. If you're looking to see how customers rate Zuto, read our reviews below, or...
Car Finance
by ZutoAt Smart Money People, we're one of the leading places for Zuto Car Finance reviews online. If you're looking to see how customers rate Zuto, read our reviews below, or...
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