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Zuto: Car Finance reviews

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2.96
Based on 114 reviews, last reviewed 9th Jul 2025
No new 5 star reviews
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Latest highest rating:

5

Zuto - Leave it in their hands I recently had the pleasure of working with Zuto to secure car finance, and I couldn't be more satisfied with the experience. From the outset, Zuto de... Read more Reviewed on: 24th May 2024
Vinney's avatar
Vinney

Latest lowest rating:

1

Worst purchase experience hey were helpful in getting the finance sorted quickly, however I ended up buying a car from one of their trusted dealerships and the car is worth as ... Read more Reviewed on: 9th July 2025
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Phoebe Liebenberg
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About this product

At Smart Money People, we're one of the leading places for Zuto Car Finance reviews online. If you're looking to see how customers rate Zuto, read our reviews below, or if you're an existing Zuto customer, please leave you car finance review below and help out our community! We're changing financial services for the better.

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Zuto Car Finance reviews (114)

Sadly lacking in customer service

1
Well Zuto were extremely helpful at first and Michael Madeley was superb throughout purchase of my car so credit where it is due. I have since had issues with the car and the aftercare/customer care responses and general customer service has been of a sub standard level, which is disappointing to say the least. Would not recommend Zuto with regards to issues with the full package in regards to customer service. Still awaiting to hear back days after calling etc it just gets a little farcical. Reviewed on: 5th January 2024
Jonathan's avatar
Jonathan

They focus on making sales only and pretend to care for the customer

1
I had to go over 350miles to pick up my car only to find out it was not communicated with the car company so had to wait and the car company speed up the prep for the car which meant they did not service the car. I complained to my main contact from Zuto and he said it was reported to the complaints department and they will call me. It has been over two weeks and no one has called me! Also the sales guy sold me misinformation on the car warranty and told me I was on a package which turns out I was not when I paid and received the information after payment. Now he is not responding to my emails. Reviewed on: 13th December 2023
Isaac Osinaike's avatar
Isaac Osinaike

Discrimination Company

1
They discriminated me just becouse i cant speeck the way ghey want... they shut my account the Ageant JACOB MCCORMACK IS racist Reviewed on: 5th December 2023
Eleonora mincheva Ustalieva's avatar
Eleonora mincheva Ustalieva

Be aware

1
Advised which dealership to use but I'm sitting here with a car broken down within a couple of weeks and supposedly fixed fast forward five months I have a car sitting on my drive sorn off the road needing a new engine and a small claim win against the dealership also a ombudsman investigation and I've had no transport for three months . Zuto washed there hands of it . Reviewed on: 8th November 2023
Paul Kirkup's avatar
Paul Kirkup

Zuto Very bad company

1
Zuto opened the Bumper account on 31.08.2023, and I have cancelled the deal with the dealer and with the  Bumper service on 04.09.2023 by phone, normally, I have 14 days to cancel. The Zuto has cancelled the deal with finance services, and I got the text messages for cancellation on 14.09.2023, but he hasn't cancelled Bumper. I tried to contact them so many times but still nothing happened. I will  complain Zuto because this is not legal. The Bumper account is open for the car plate. Nr:........I've never owned this car!!!  The account was opened for a period of 1 year with a monthly contribution of £39.99, in the amount of £3000. The service allows us to use this credit up to £3,000 in case of a car breakdown or car repair. And reimbursement in instalments. Since I do not own this car and have never owned it, they can not charge me money unless I never use their service because I never get this car. It's logical Reviewed on: 2nd November 2023
Natalja Poliakova's avatar
Natalja Poliakova

Nightmare experience

1
Purchase my car through Zuto. Most helpful. Asked if I wanted a warranty agreed. The next day i read the reviews of the warranty company and cancelled. Then I have £96.90 taken from my bank by a company I had not heard of. It would appear that Zuto sell the warranty and claim the money from Bumper. Zuto will not cancel the warranty and bumper keep trying to take money. The car I purchased had 2 dents in the body work a missing head rest and the airbag light on the dash. I was going the cancel the car but decided to get the car sorted as it was a 1 owner car. 2 months later I get a fine for not paying the dart charge on the day it was delivered. Be aware when using this broker to sorce your next car people Reviewed on: 18th September 2023
Terry Phillips's avatar
Terry Phillips

Avoid at all costs

1
I have used a Zuto previously several years ago and had a positive experience. However I purchased a car through zuto on 28/07, unfortunately I chose to reject the car and notified Zuto and the dealer immediately after delivery of the car. I was assured by Zuto the process would be quick and resolved quickly. It’s now been over THREE weeks since I notified Zuto I wanted to cancel the finance agreement and over TWO weeks since the car was returned to the dealer. Over the last couple of weeks I have had to call Zuto repeatedly to find out when they are going to contact the finance company to cancel the agreement; each time they either leave me on hold, cut me off or I end up speaking to a different person every time who can’t help to resolve the issue. Zuto received the funds back in full but still have not returned said funds to the dealer despite it being over two weeks since the car was returned. I am left paying for a car I do not have because of Zuto lack of customer service and basic consideration. Zuto are quick enough to answer the phone if you are calling to accept a car however if you need their assistance afterwards, they don’t want to know! Their customer service is appalling. Reviewed on: 24th August 2023
Sophia M's avatar
Sophia M

time waisters

1
The worse experience ever Please stay away this was a really waist of time Worried for my data ! Reviewed on: 11th August 2023
disapointed customer's avatar
disapointed customer

Waste of time

1
Picked car up on Saturday by Monday eml light on tried to send car back told I have to give car dealer chance to repair even though they had car back twice eml light still on and told will be another week for part absolutely disgusting customer service would never recommend to anybody Reviewed on: 28th July 2023
Grahmboonez Russell's avatar
Grahmboonez Russell

Extremely Disappointed with Zuto's Unprofessionalism and Lack of Accountability

1
I am absolutely appalled by the level of unprofessionalism and lack of accountability displayed by Zuto, particularly their finance advisor Dan. As a care assistant who works tirelessly to help the less fortunate, I expected the same level of care and consideration when dealing with my own financial matters. However, my experience with Zuto has been nothing short of a nightmare. Initially, Dan seemed helpful and professional during the application process. However, once I made the payment for the warranty, his attitude took a negative turn. It became evident that he was no longer interested in providing quality service or maintaining a professional demeanor. After two weeks of waiting, Dan suddenly congratulated me on the approval of my finance application and informed me that the vehicle would be ready for collection on Monday. Excited about my new vehicle, I made plans accordingly, taking the day off work and purchasing train tickets for a two-hour journey to the dealership. To my utter dismay, upon arrival at the dealership, I discovered that the payment had not been received, and I could not take possession of the vehicle. In a state of shock and frustration, I immediately contacted Zuto, only to find out that Dan was indeed working that day, despite what his colleague had claimed earlier. Dan then callously informed me that the finance had been rejected, contradicting his earlier statement. The most distressing part of this entire ordeal was Dan's denial of ever telling me to travel to collect the vehicle. As a 51-year-old woman, it was physically challenging for me to undertake a two-hour journey, and Dan's denial felt like a betrayal of my trust. Moreover, he attributed the finance rejection to the belief that the vehicle was not intended for me, even though I had personally confirmed otherwise. When I requested a resolution to rectify this situation, Dan callously stated that he could do nothing and offered nothing more than a hollow apology. To make matters worse, Zuto stopped answering my calls altogether, leaving me stranded without a car and unable to work, resulting in significant financial losses. What infuriates me the most is that Zuto not only failed to deliver on their promises but also refused to take responsibility for their actions. They have not shown any intention to reimburse me for the wasted costs, including the lost day's pay and train tickets. Their denial of any wrongdoing only adds insult to injury. While I acknowledge that financing applications can be rejected, Zuto's deceitful behavior and lack of customer care are unacceptable. I am deeply concerned that the rejection may have been racially motivated, considering my Asian surname. I may be mistaken, but the circumstances surrounding the rejection raise suspicions of racial profiling. I strongly advise anyone considering Zuto for their financial needs to think twice. Their unprofessionalism, dishonesty, and refusal to rectify their mistakes are indicative of a company that cannot be trusted. As a care assistant who genuinely cares for others, I am disheartened to have been treated so callously by a company I had trusted to act in good faith. Reviewed on: 19th July 2023
Hasnain Khan's avatar
Hasnain Khan

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