Write a review

Zuto: Car Finance reviews

Name: Car Finance
Rating: 4.13 (111 reviews)

View other Zuto products

2.91

Based on 111 reviews, last reviewed 30th Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

74%

3 star

2 star

21%

Latest highest rating:

5

Zuto - Leave it in their hands I recently had the pleasure of working with Zuto to secure car finance, and I couldn't be more satisfied with the experience. From the outset, Zuto de... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

AVOID. Zuto illegally sell cars with multiple ou... AVOID Zuto illegally sell cars with multiple outstanding safety recalls, then when something goes wrong they just expect you to prove there was in iss... Read more Reviewed on: 30th September 2024

Read all reviews See your review

About this product

At Smart Money People, we're one of the leading places for Zuto Car Finance reviews online. If you're looking to see how customers rate Zuto, read our reviews below, or if you're an existing Zuto customer, please leave you car finance review below and help out our community! We're changing financial services for the better.

Zuto Car Finance reviews (111)

Review of the Zuto, Car Finance:

Appalling Aftercare, Company are liars and decietful..

Where to begin? Initially, came across as a decent company, any questions dealt with, quick to call you to sign documents to push the sale through but then again they are looking to sell you something to boost their commission, the moment you want a refund or “unwind” as they put it, the company turns into Casper the ghost, no email communication, no call backs when arranged, nothing… because they know they are loosing their commission they don’t want to know or deal with you, no empathy, no apologies, aftercare is important when buying a car and this company don’t have a clue about it, once you’ve signed up and paid, kiss goodbye to anyone communicating with you. They search your number up before answering phones and drop calls, leave you on hold for ages hoping you drop the call, you ask to speak to a certain person/department they are busy all the time, or on a break, they will call back but never do, no reply to emails. I financed a Vauxhall insignia through Zuto through one their “partnered dealerships” no service history or spec on the adds, (should of been a warning there and then, but was desperate for a car) in short I had the car 9 days!!, the clutch was sticking when changing gear, engine management light came on, I have my own OBD reader and 3 codes were showing up which I have emailed proof to them, and then a popping noise came from under the bonnet going at 30mph, I had the AA out the turbo/intercooler pipe blew off, AA mechanics said this is a first time he had seen this on this model/age and would indicate underlaying problems. So now we have 3 engine fault codes, sticky clutch and a blown pipe connecting to the engine, this is clearly a substandard and broken vehicle that should not of been sold. Now I know this isn’t Zutos fault the car is knackered but since reporting this to them, showing proof of OBD, showing the AA report, they still don’t call you back or give advice or provide updates, I have had to arrange recovery myself back to the dealer which is 186 miles away, I have had to communicate with the dealership and even they said keep on Zuto as they aren’t to best at communicating to the dealers let alone customers!, I have had conversations with Zuto who reply we will call the dealer, I then call the dealer and they’ve never heard anything from them. Zuto stated they can’t get through, but I get through to the dealer in 5 rings and the dealer says Zuto never called them.i called the finance company directly moneybarn who are also waiting on Zuto to get back to them about the unwind. Zuto are liars and deceitful and don’t give a toss about you when they know they aren’t cashing in on you, I have now been without a car for two weeks, I’ve had to get taxis to see my children and get a train to work at an extra cost and you would think from what I’ve described this is an open and shut case, car is faulty within 9 days, I’ve recovered car to the dealer, dealer says they approve the rejection, Zuto what are you doing? Just let go and give your commission back and treat customers fairly as you would when they are calling into you to buy something. Now zuto have got good reviews when the cars are in good nick and you don’t actually need zuto for anything else after that but god forbid you get a dodgy car like I did and you have to go through this rigmarole of dealing with this sub-par company. I would urge you to look elsewhere as the customer service and treatment of customers has been shocking since you don’t make them any ££££ Zuto you know who I am, The guy that has been ringing in every other day for updates Vauxhall Insignia - KN18 EUF, unwind the bloody finance and give your earnings back, me, the dealer, and finance provider and all waiting for you to action this. Next steps is the financial ombudsman if this isn’t resolved in the next couple of days. Reviewed on: 19th July 2024

Shocking company

Matthew Ashurst 34 points REVIEWS PHOTOS EDITS Here are the reviews that you've posted publicly. You'll need the Google Maps app to edit or delete your reviews. Learn more 1 review · 1 rating Reviews aren't verified Zuto Winterton House, Winterton Way, Macclesfield SK11 0LP Absolute joke of a company, Tuesday the 15th of November all paperwork was filled out, signed and confirmation was sent over to myself to collect the vehicle, 3 hours later I was told I can't drive the vehicle as their employees haven't done the correct procedure, 5 days later the problem was rectified, again more paperwork signed and completed, received confirmation that the car can be picked up, drove down and had to wait another 2 hours to be told I can't pick the car up again. Complaint raised on 15/11/22 and was told 72 hours maximum to hear back, still haven't heard anything back from the original complaint...... currently going through the process of raising the complaint with the financial ombudsman and financial conduct authority as when I received confirmation I've already paid for tax, insurance and £1,000 deposit. Absolute time wasters and clearly don't train their staff. Avoid Reviewed on: 22nd November 2022

Bad partnerships with dealers, namely Coventry Sterling Motor Company Ltd

Zuto are guilty by association with Coventry Sterling Motor Company Ltd, they should relinquish their partnership with immediate effect, here is why My daughter was part exchanging her Kia Seed which admittedly was not in best shape, however having had an initial valuation of £800, to "hook you in" they then employ the usual dirtbag salesman tactics of being picky with scratches that were not previously reported as well as the usual, "I think the gearbox is a bit clunky" line.., the Part Ex "confirmed figure" is then reduced to £600, then £550, then £400 (when you are on the forecourt). Having travelled a 150 round mile trip and agreed the finance qin the week before we were knocked down to a final price on our part exchange to £425. My personal review is, Nayim, who is apparently a part owner of Coventry Sterling Motors Ltd has no class or customer sales integrity, he may have an extra £85 in his pocket tonight, and I am £85 lighter.., but at what cost? Avoid this garage at all costs The Car that was purchased is very nice, but was not described accurately either, which is a material infringement of trading standards Reviewed on: 15th October 2022

they advertise dodgy dealers

they will sell you the car very easily and fast . BUT WONT HELP YOU WHEN THINGS GO WRONG . CUSTOMERS SERVICES ARE USELESS AND WORK FOR THE DEALER NOT THE CUSTOMER. DONT WASTE YOUR TIME AND MONEY Reviewed on: 4th October 2022

Horrible customer service

They are very helpful until you purchase a car and arrange finance through them. However their customer service after the purchase is absolutely disgraceful. My car broke down 7 weeks ago and I still haven't received the refund on my finance. The dealership has accepted the rejection of the car and has refunded the money back to Zuto. They keep passing the ball around to the dealer and the lender but no intention of resolving it for the customer. You will also get a much better finance deal by going to a main dealer. Avoid them at all cost! Reviewed on: 1st October 2020

Car finance

They were informative, explained everything and literary within a couple of days from speaking with them, I received car finance and the money was in my bank within an hour, fantastic, thank you zuto Reviewed on: 29th April 2018

No fuss fast service.

We contacted zuto on line we showed interest in a few cars then the same day zuto got us a great deal. No fuss, very professional service. I would highly recommend zuto. Reviewed on: 29th June 2017

Fantastic service

Rebecca who dealt with my application was great,very helpful not pushy and searched for a suitable lender for me.Rebecca also done checks on the company where the vehicle I was interested in buying from to check they were a reputable company,they then deal with payment so you have no worry of this .All you have to do is organise collection of your vehicle.i would definitely recommend to friends and family to try them Reviewed on: 28th June 2017

Very good to recommend to any person .

Good,I was well looked after,thanks for everything . Reviewed on: 26th June 2017

Car

Zuto is very friendly and helpful Reviewed on: 25th June 2017

Brilliant

Very helpful and do everything for you and guide u every step of the way Reviewed on: 25th June 2017

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub