Write a review

Zuto: Car Finance reviews

Name: Car Finance
Rating: 4.13 (111 reviews)

View other Zuto products

2.91

Based on 111 reviews, last reviewed 30th Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

74%

3 star

2 star

21%

Latest highest rating:

5

Zuto - Leave it in their hands I recently had the pleasure of working with Zuto to secure car finance, and I couldn't be more satisfied with the experience. From the outset, Zuto de... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

AVOID. Zuto illegally sell cars with multiple ou... AVOID Zuto illegally sell cars with multiple outstanding safety recalls, then when something goes wrong they just expect you to prove there was in iss... Read more Reviewed on: 30th September 2024

Read all reviews See your review

About this product

At Smart Money People, we're one of the leading places for Zuto Car Finance reviews online. If you're looking to see how customers rate Zuto, read our reviews below, or if you're an existing Zuto customer, please leave you car finance review below and help out our community! We're changing financial services for the better.

Zuto Car Finance reviews (111)

Review of the Zuto, Car Finance:

Appalling Aftercare, Company are liars and decietful..

Where to begin? Initially, came across as a decent company, any questions dealt with, quick to call you to sign documents to push the sale through but then again they are looking to sell you something to boost their commission, the moment you want a refund or “unwind” as they put it, the company turns into Casper the ghost, no email communication, no call backs when arranged, nothing… because they know they are loosing their commission they don’t want to know or deal with you, no empathy, no apologies, aftercare is important when buying a car and this company don’t have a clue about it, once you’ve signed up and paid, kiss goodbye to anyone communicating with you. They search your number up before answering phones and drop calls, leave you on hold for ages hoping you drop the call, you ask to speak to a certain person/department they are busy all the time, or on a break, they will call back but never do, no reply to emails. I financed a Vauxhall insignia through Zuto through one their “partnered dealerships” no service history or spec on the adds, (should of been a warning there and then, but was desperate for a car) in short I had the car 9 days!!, the clutch was sticking when changing gear, engine management light came on, I have my own OBD reader and 3 codes were showing up which I have emailed proof to them, and then a popping noise came from under the bonnet going at 30mph, I had the AA out the turbo/intercooler pipe blew off, AA mechanics said this is a first time he had seen this on this model/age and would indicate underlaying problems. So now we have 3 engine fault codes, sticky clutch and a blown pipe connecting to the engine, this is clearly a substandard and broken vehicle that should not of been sold. Now I know this isn’t Zutos fault the car is knackered but since reporting this to them, showing proof of OBD, showing the AA report, they still don’t call you back or give advice or provide updates, I have had to arrange recovery myself back to the dealer which is 186 miles away, I have had to communicate with the dealership and even they said keep on Zuto as they aren’t to best at communicating to the dealers let alone customers!, I have had conversations with Zuto who reply we will call the dealer, I then call the dealer and they’ve never heard anything from them. Zuto stated they can’t get through, but I get through to the dealer in 5 rings and the dealer says Zuto never called them.i called the finance company directly moneybarn who are also waiting on Zuto to get back to them about the unwind. Zuto are liars and deceitful and don’t give a toss about you when they know they aren’t cashing in on you, I have now been without a car for two weeks, I’ve had to get taxis to see my children and get a train to work at an extra cost and you would think from what I’ve described this is an open and shut case, car is faulty within 9 days, I’ve recovered car to the dealer, dealer says they approve the rejection, Zuto what are you doing? Just let go and give your commission back and treat customers fairly as you would when they are calling into you to buy something. Now zuto have got good reviews when the cars are in good nick and you don’t actually need zuto for anything else after that but god forbid you get a dodgy car like I did and you have to go through this rigmarole of dealing with this sub-par company. I would urge you to look elsewhere as the customer service and treatment of customers has been shocking since you don’t make them any ££££ Zuto you know who I am, The guy that has been ringing in every other day for updates Vauxhall Insignia - KN18 EUF, unwind the bloody finance and give your earnings back, me, the dealer, and finance provider and all waiting for you to action this. Next steps is the financial ombudsman if this isn’t resolved in the next couple of days. Reviewed on: 19th July 2024

Excellent people and people skills

Very very helpful not a thing was to much for them at tall. There phone manner was excellent and always ring you like thay said. Reviewed on: 24th June 2017

Outstanding experience!

Thank you very much for your help! It came in a moment of my life when I was in big need for help! Reviewed on: 24th June 2017

7 Loan Agreements Between Us Over Years

I think the title says it all! We have used the service of Zuto over 7 agreements now. It's really helpful to have accurate information, kind and courteous staff each time we have applied. The process is unbelievably simple and in a matter of viewing the latest car we collected it later that week. Using Zuto gives us both the peace of mind knowing that from start to finish we will receive a excellent service. Most importantly no stress! We also could choose our car from any recognised approved dealership! The payout was amazing! So quick. We will be back I am sure in the future and wish to pay a special thanks to their Managing Director who was so kind and gracious to us for our returning business. A busy man yet takes the time to say "thank you" what a guy! It goes without saying that we are truly and honestly delighted! Thanks Zuto! Stephen Reviewed on: 24th June 2017

Excellent service from start to finish

Fantastic customer service, fast turnaround and made sure I got exactly what I was looking for. Reviewed on: 24th June 2017

When struggling zuto was there to help.

I was looking for a car on fiance but was strugglering due to having bad credit. Zuto really helped me and found me a company who would help me get a car. I now have a car on finance thanks to zuto. They was very professional and communication all the way through re assuring. Thanks zuto. Reviewed on: 24th June 2017

Happy customer!

Zuto helped me with my first car, they made sure the dealers were legit and safe, made sure I considered the mileage and just made me feel like I could go to them for advice. Once I picked the car, my finance was processed within moments, and it was below my budget! Thanks for everything Zuto! Reviewed on: 24th June 2017

Great

Help me to get a car and staff were great and friendly and very helpful Reviewed on: 24th June 2017

Great customer service

Friendly staff,who work hard so you don't have to. Reviewed on: 22nd June 2017

Great work

Very patient and understanding. Very professional in dealing with you and everyone involved in purchasing a car Reviewed on: 19th June 2017

Great customer care and very helpful

They were a great team that really helped me to buy my new car with all the help i needed to obtain the finance. I would recommend them to any of my friends and family.. Reviewed on: 28th May 2017

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub