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Zuto: Car Finance reviews

Name: Car Finance
Rating: 4.13 (111 reviews)

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2.91

Based on 111 reviews, last reviewed 30th Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

74%

3 star

2 star

21%

Latest highest rating:

5

Zuto - Leave it in their hands I recently had the pleasure of working with Zuto to secure car finance, and I couldn't be more satisfied with the experience. From the outset, Zuto de... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

AVOID. Zuto illegally sell cars with multiple ou... AVOID Zuto illegally sell cars with multiple outstanding safety recalls, then when something goes wrong they just expect you to prove there was in iss... Read more Reviewed on: 30th September 2024

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About this product

At Smart Money People, we're one of the leading places for Zuto Car Finance reviews online. If you're looking to see how customers rate Zuto, read our reviews below, or if you're an existing Zuto customer, please leave you car finance review below and help out our community! We're changing financial services for the better.

Zuto Car Finance reviews (111)

Review of the Zuto, Car Finance:

Appalling Aftercare, Company are liars and decietful..

Where to begin? Initially, came across as a decent company, any questions dealt with, quick to call you to sign documents to push the sale through but then again they are looking to sell you something to boost their commission, the moment you want a refund or “unwind” as they put it, the company turns into Casper the ghost, no email communication, no call backs when arranged, nothing… because they know they are loosing their commission they don’t want to know or deal with you, no empathy, no apologies, aftercare is important when buying a car and this company don’t have a clue about it, once you’ve signed up and paid, kiss goodbye to anyone communicating with you. They search your number up before answering phones and drop calls, leave you on hold for ages hoping you drop the call, you ask to speak to a certain person/department they are busy all the time, or on a break, they will call back but never do, no reply to emails. I financed a Vauxhall insignia through Zuto through one their “partnered dealerships” no service history or spec on the adds, (should of been a warning there and then, but was desperate for a car) in short I had the car 9 days!!, the clutch was sticking when changing gear, engine management light came on, I have my own OBD reader and 3 codes were showing up which I have emailed proof to them, and then a popping noise came from under the bonnet going at 30mph, I had the AA out the turbo/intercooler pipe blew off, AA mechanics said this is a first time he had seen this on this model/age and would indicate underlaying problems. So now we have 3 engine fault codes, sticky clutch and a blown pipe connecting to the engine, this is clearly a substandard and broken vehicle that should not of been sold. Now I know this isn’t Zutos fault the car is knackered but since reporting this to them, showing proof of OBD, showing the AA report, they still don’t call you back or give advice or provide updates, I have had to arrange recovery myself back to the dealer which is 186 miles away, I have had to communicate with the dealership and even they said keep on Zuto as they aren’t to best at communicating to the dealers let alone customers!, I have had conversations with Zuto who reply we will call the dealer, I then call the dealer and they’ve never heard anything from them. Zuto stated they can’t get through, but I get through to the dealer in 5 rings and the dealer says Zuto never called them.i called the finance company directly moneybarn who are also waiting on Zuto to get back to them about the unwind. Zuto are liars and deceitful and don’t give a toss about you when they know they aren’t cashing in on you, I have now been without a car for two weeks, I’ve had to get taxis to see my children and get a train to work at an extra cost and you would think from what I’ve described this is an open and shut case, car is faulty within 9 days, I’ve recovered car to the dealer, dealer says they approve the rejection, Zuto what are you doing? Just let go and give your commission back and treat customers fairly as you would when they are calling into you to buy something. Now zuto have got good reviews when the cars are in good nick and you don’t actually need zuto for anything else after that but god forbid you get a dodgy car like I did and you have to go through this rigmarole of dealing with this sub-par company. I would urge you to look elsewhere as the customer service and treatment of customers has been shocking since you don’t make them any ££££ Zuto you know who I am, The guy that has been ringing in every other day for updates Vauxhall Insignia - KN18 EUF, unwind the bloody finance and give your earnings back, me, the dealer, and finance provider and all waiting for you to action this. Next steps is the financial ombudsman if this isn’t resolved in the next couple of days. Reviewed on: 19th July 2024

Amazing

Zuto by far are the best company I've ever dealt with everybody was polite, everybody knew what was going I was always informed of everything and by far the best thing was the speed of everything fast simple great Reviewed on: 14th May 2017

good service and quick

helpful/quick and overall happy with the service Reviewed on: 12th May 2017

outstanding

wasnt sure at first but when contacted by zuto started a great experience theu sortrd it quickly got thr car we wanted all round fantastic friendly servicr Reviewed on: 11th May 2017

Great service

Everything was clear and easy from start to finish and always available to help Reviewed on: 11th May 2017

Great service and standard of customer service

Helpful and communicated through the whole process, never pushy in any way and actually they ensure everything works out even after you have received the car. Really easy to use Reviewed on: 11th May 2017

First class service

Very friendly service and they did all the leg work and kept me informed on everything that was happening..first class service ill defo use zuto again Reviewed on: 11th May 2017

They are excellent! Just go for it!

From the first to the last bit all team was really helpful! Explained everything very well, perfect customer service, always happy to help. There is nothing more what they could do. I wish for every company to have such a amazing staff! Well done guys! Reviewed on: 11th May 2017

Polite professional

from applying to recieveing vehicle got outstanding service through everyone spoke to stress free excelant Reviewed on: 11th May 2017

Nice people and always willing to help

Great customer service and always willing to help you to your satisfaction. I really appreciate my transactions with Zuto Reviewed on: 11th May 2017

A surprisingly pleasant experience.

I was not expecting great things but Zuro surprised me. From start to finish they were helpful and supportive and the entire process took just 72 hours. When the initial car I wanted was already sold they found me another. Reviewed on: 11th May 2017

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