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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.69 (848 reviews)

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1.50

Based on 848 reviews, last reviewed 28th Nov 2024

20% increase in 5 star reviews

in the past 90 days

22% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

I have cancelled my policy, had them confirm it seve... I have cancelled my policy, had them confirm it several times it's been cancelled, and I have now just been sent a default notice. The online chat has... Read more Reviewed on: 28th November 2024

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (848)

Review of the 1st Central, Car Insurance:

Ok where do I start !

Ok where do I start !!!!!! If you want to get car insurance then look else where !!!!!!!!! I have spent more time on the phone trying to get help with my policy than I ever have with all my other policy’s in the last 31 years !!!!!!!!!!!!! People say they will call you back and even email you……….they don’t !!!!!!!!!! Their call centre is in South Africa and I couldn’t really understand the call workers……and this just build up the blood pressure!!!!!!! I am sure they try and keep you from getting all ur paperwork sorted in the first 14 days so they can then hit you with a £50 admin fee like they did to me :( and I have sent sooooooo many emails and wasted soooooo much time trying to do this in the first 14 days that yes I do feel hard done by !!!!!! I really feel hard done by as it’s their poor admin why I am now having to pay an admin fee !!!!!!! I have opened up a complaint : Your case reference: 34639373 Our reference:FPM6022725531FC And if I do ever hear back from them and they do me right I will come back to this review and do an update………..but I am more than sure they won’t !!!!!!! Please learn from my mistake and don’t just go for the cheaper option as it really is not worth the hassle………some times in life you realise that you are dealing with amateurs…………….. :( Please be warned !!!!!!!!!!!!!! Reviewed on: 15th November 2024

Reply from 1st Central Hi Kevin, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. I can see this has been raised to our complaints team. I've passed your review on to them. Once they have investigated your complaint, they'll be in contact with you. We’ll use your comments to help improve our service and training for our agents. Ashley Response date: 18th November 2024

Loyal customer for 5 years, despite their annual spi...

Loyal customer for 5 years, despite their annual spikes in costs, however this renewal period I was asked to provide information (already declared on the renewal) and was asked to pay an additional £1995 for the changes. The main change was that I was now unemployed on health grounds. Zero flexibility, rude and robotic customer service agents, and they’re costing me more than I can afford as a single parent on UC, to cancel the policy and seek a different one. Terrible, terrible, terrible. Reviewed on: 15th August 2024

Reply from 1st Central Hi Mecha I, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like us to look into this further for you, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley Response date: 16th August 2024

Avoid at all costs, you can't block their texts.

I purchased insurance that I cancelled the same day as I managed to get a cheaper quote elsewhere. I called them up before the policy was due to start and they refused to cancel it until it had officially started which is illegal as you are allowed a 14 day period to withdraw from any financial contract for any reason at any time. They charged me a small amount to make the total paid £50 which I could accept (even though I was entitled to a refund since I requested it cancelled the same day and before the policy started) but now they're pestering me saying I owe them almost £50 and there's no reason for it. They text you via an invalid number so you can't block their texts as well which is majorly scummy. Avoid at all costs. Reviewed on: 15th August 2024

Reply from 1st Central Hi Cernunnos, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We would like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 16th August 2024

Did the comparison website just come up as cheapest...

Did the comparison website just come up as cheapest well so I thought after taking out a policy a week later they sent me an email asking for the V5 I uploaded it three days later everything seems good nearly 3 weeks of past over the cooling off period and they have now informed me they're going to charge me £59 for making a slight mistake on the purchase of date for the vehicle absolutely shocking. This really is made my day it's put me in a right mood if it was £10 or £15. I could understand it possibly charging me £59 just to enter a date on the website. Well I won't be renewing my policy or ever going with Yu this company again and I will certainly warn all of my friends about them! Reviewed on: 12th August 2024

Reply from 1st Central Hi Steven, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like us to look into this further for you, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 13th August 2024

Shockingly terrible.

Shockingly terrible. Sat away. Not fit for purpose. Reviewed on: 10th August 2024

Reply from 1st Central Hello, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley Response date: 13th August 2024

The worst insurance company on the market keep well...

The worst insurance company on the market keep well away they are just a ripped off give all the info they need then cancel your insurance if I was not on top off my email i would have been driving around with no insurance not even a phone call to let you no so dangerous do not trust not worth the risk no manther how cheap they say you getting insurance as your not realy Think it just a scam Reviewed on: 2nd August 2024

Reply from 1st Central HI Christopher, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We would like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 13th August 2024

Funny how their google / Facebook reviews are turned...

Funny how their google / Facebook reviews are turned off! Complete scammers and shoddy practices! Be warned and pay a little extra if you need to with a reputable insurance company, it will save you a lot in the long run!. Reviewed on: 18th July 2024

Reply from 1st Central HI Jason, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley Response date: 19th July 2024

CS was unprofessional and rude.

Policy cancellation link on its web does NOT work. CS was rude and unprofessional. They quietly terminate chat session midway without resolving anything. I will not do business with it again. Reviewed on: 11th July 2024

Reply from 1st Central Hi Mono, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service and training for our agents. Ashley Response date: 12th July 2024

Good quote and east to use website

Good quote and east to use website Reviewed on: 11th July 2024

Reply from 1st Central Hi Ian, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 12th July 2024

They entered incorrect information saying I was to b...

They entered incorrect information saying I was to blame for previous accident where I had it on my previous insurance I wasn't at blame Charged extra!!!! To enter it as not my fault Thier rep agreed it was mad to be charging me more will not go back to them ever or recommend them total thieves avoid them Reviewed on: 10th July 2024

Reply from 1st Central Hi Adrian, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like us to look into this further for you, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 12th July 2024

Refused to allow me to pay my balance due to bank is...

Refused to allow me to pay my balance due to bank isuse then try to charge me £15 fine. THIEVES Reviewed on: 28th June 2024

Reply from 1st Central Hi David, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We advise of our fees when a policy is being set up, this includes the late payment fee of £15. If you may have a payment issue in future, please speak to us on 0333 043 2088 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley Response date: 1st July 2024

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