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Cernunnos

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Review of the 1st Central, Car insurance:

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Avoid at all costs, you can't block their texts.

I purchased insurance that I cancelled the same day as I managed to get a cheaper quote elsewhere. I called them up before the policy was due to start and they refused to cancel it until it had officially started which is illegal as you are allowed a 14 day period to withdraw from any financial contract for any reason at any time. They charged me a small amount to make the total paid £50 which I could accept (even though I was entitled to a refund since I requested it cancelled the same day and before the policy started) but now they're pestering me saying I owe them almost £50 and there's no reason for it. They text you via an invalid number so you can't block their texts as well which is majorly scummy. Avoid at all costs. Reviewed on: 15th August 2024

Reply from 1st Central Hi Cernunnos, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We would like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 16th August 2024

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