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Chorley Building Society: Savings reviews

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4.83
Based on 1,294 reviews, last reviewed 22nd Feb 2025
60% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
13%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent customer service in all branches and great... Excellent customer service in all branches and great saving account options. Reviewed on: 7th February 2025
Sweeney K's avatar
Sweeney K

Latest lowest rating:

1

AVOID LIKE THE PLAGUE... Disgraceful organisation just out to make more money from it's customers. Reducing the mortgage standard rate by 0.10% but the majority of savings rat... Read more Reviewed on: 22nd February 2025
Ex Chorley customer's avatar
Ex Chorley customer
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About this product

Chorley and District Building Society savings reviews can help you to find out more about life at Chorley and District Building Society. How easy is it to contact Chorley and District Building Society? And how friendly are they? Our Chorley and District Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Chorley Building Society Savings reviews (1294)

Review of the Chorley Building Society, Savings:

Very helpful, pleasant and professional

5
What wonderful people work at the Chorley Building Society. All have gone out on a limb to help me sort things out after my husband's passing, not an easy task in these terrible times due to Covid19. They explained and solved several problems that had been worrying me and I am very grateful to them. Thank you so much. Reviewed on: 13th May 2020
Chorley Member Feedback's avatar
Chorley Member Feedback

Chorley Building Society Branch Review

5
Unfortunately, Royal Mail took 10 days to deliver my passbook which I not was dispatched first class. I realise that this is outside of your control, but disappointing. I like the fact that I can ring and speak to a live human very quickly! Well done! Reviewed on: 21st June 2023
Verified Member's avatar
Verified Member

Chorley Building Society Branch Review

5
The staff are always very helpful and have a smile for you. Key House is very local to me with plenty of parking which is a bonus, however on my last visit to the branch I was sat conducting business and a couple of other customers were stood right behind me which left me slightly uncomfortable. May I suggest a polite 'please wait here' notice a few metres back from the counter so customeers do not feel as I did on this occassion? Reviewed on: 5th June 2023
Verified Member's avatar
Verified Member

Chorley Building Society Branch Review

5
Staff are always helpful to sort out the best way possible to help with all your questions on savings. Reviewed on: 2nd June 2023
Verified Member's avatar
Verified Member

Chorley Building Society Branch Review

5
I opened my account with Lucy at Key House on Saturday. Very pleased with the service I received and Lucy was able to answer all my questions with ease. She was very helpful and attentive. Reviewed on: 2nd June 2023
Verified Member's avatar
Verified Member

Chorley Building Society Branch Review

5
I like the friendliness of the staff and they have always been very helpful to me when I come to the Building Society. I have been with you for 23 years, and I have always been satisfied. Reviewed on: 1st June 2023
Verified Member's avatar
Verified Member

Absolutely hopeless.

1
I opened a new account online but in the process could not get the programme let me enter anything into one of the mandatory boxes. It took a phone call and call back to get this resolved. Then when the account was set up I could not get into it online. I received a message saying my account was suspended. Another phone call and several hours to get a call back. The customer ep said my account had indeed been suspended and rectified that. However, when I tried again I found that my account was still suspended. I give up. Reviewed on: 30th May 2023
Ron Atkinson's avatar
Ron Atkinson

Antiquated Building Society not in this century (or the last)

1
When is online not online? When it's Chorley Building Society. Very user unfriendly, slow, unhelpful online platform. The online platform they use is one that is used by most Building Societies but is hopeless and Chorley's use of it is dreadful. Despite having an online account they sent me a passbook. Give them a wide berth. Reviewed on: 19th May 2023
Malcolm Chester's avatar
Malcolm Chester

Chorley Building Society Branch Review

3
You could inform me of best account for my savings as they are introduced. Reviewed on: 11th May 2023
Verified Member's avatar
Verified Member

interest and service

3
It was easy to open the saving account on line. However, interest was slow to change when the base rate was increased. When needed to close account, can't do with transfer of balance to nominated account must wait for a cheque. Not at all convenient and it's not great if you need money quickly. You can transfer out to nominate account electronically but must leave at least £500 in the account then close it and wait for a cheque. These days, one still have to do this is not exactly great. Reviewed on: 10th May 2023
Anonymous's avatar
Anonymous

Chorley Building Society Branch Review

5
Prompt service, efficient, friendly sounding staff when telephoning, who indicated better deals when appropriate. Reviewed on: 2nd May 2023
Verified Member's avatar
Verified Member

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