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Monument: Savings reviews

Name: Savings
Rating: 4.57 (94 reviews)

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4.29

Based on 94 reviews, last reviewed 9th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Top Marks In All Areas Deposits and withdrawals really are instant with no delay like other so called 'instant access' accounts I've used. A great app too and favourable rat... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

STAY AWAY Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash whi... Read more Reviewed on: 9th September 2024

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About this product

You can save between £25,000 and £2,000,000 with Monument.

Choose from fixed term deposits, notice accounts and easy access savings. Monument savings accounts can be opened and managed through the mobile app. If you need help, you can speak to the UK-based team instantly in the app or via the phone.

Monument savings account reviews help you find out what it’s really like to be a customer. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (94)

Review of the Monument, Savings:

STAY AWAY

Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash which I now need access too and they’re refusing to transfer my money back to my own personal account with no reason. They’ve held my money for months with no issues and the minute I want access to my money they’ve blocked me on the app They’ve cut all communication with me and managers are refusing to speak to me. The staff are rude and ignorant. I have the right to know what is going on with my money! Emailed the CEO Ian Rand and the board directors to ask for some help and no response from them. Sent many emails over the few weeks and still not heard a response. Reported them to FCA and financial ombudsman and will be taking legal action against them. Would never bank with them again. Awful experience. Reviewed on: 9th September 2024

Reply from Monument Hello, Azam; thank you for taking the time to leave a review. As communicated by our team to you, we have regulatory obligations that we must abide by and cannot discuss cases like this on a public forum for confidentiality reasons. Unfortunately, cases like this are outside our control. If you have any queries, please get in touch with us, and thank you for banking with Monument. Response date: 31st October 2024

Easy efficient straightforward

Friendly worthwhile money saving bank excellent all round Reviewed on: 25th February 2023

Decent Interest Rate

Opened a savings account as Monument we’re offering a fairly decent return on my money (unlike the high street Banks). Easy to set up and no issues thus far Reviewed on: 25th February 2023

Understanding

I didn't actually go through with my investment due to unforseen circumstances but they were incredibly understanding and helpful. Hopefully I can invest in the future Reviewed on: 25th February 2023

Great service

I recently opened an account with monument as an online service, and my whole experience was online , exactly what I wanted. Reviewed on: 25th February 2023

Savings

Need more savings accounts for a bigger choice Reviewed on: 24th February 2023

Good interest and easy to open

My wife and I opened a fixed rate account. Mobile app is easy to use. It was easy to open our account. It’s fixed, so we’ve not had any need to contact them since. We get lots a communication which is good. Reviewed on: 24th February 2023

Inspires confidence

Total trust in a good product which inspires confidence in the saver Reviewed on: 24th February 2023

Ease of use and clarity are ace!

Managing money well is something we need to do to ensure a good life! However the sheer hassle of monitoring and switching deters the majority of us. Monument makes the whole process much easier. I can easily manage things from the app in spare moments rather than having to set aside money office time. Reviewed on: 24th February 2023

Savings Account

I follow Martain Lewis So when I opened the account Monument offered the best interest rate, hence I choose Monument. Reviewed on: 24th February 2023

Good Service, great interest rates, simple processes

I had no problems opening my online high interest account. The bank were very helpful when I had a query and the transaction went through very smoothly. Reviewed on: 23rd February 2023

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