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Monument: Savings reviews

Name: Savings
Rating: 4.88 (493 reviews)

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4.90

Based on 493 reviews, last reviewed 2nd Apr 2025

38400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Exceptional banking experience the mobile banking ap... Exceptional banking experience the mobile banking app is smooth, swift and effortless Reviewed on: 2nd April 2025

Latest lowest rating:

2

not good Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

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Monument Savings reviews (493)

Money maker

Well informed. Easy to understand and use app. Reviewed on: 29th March 2025

Competitive Rates AT TIMES .BUT RELIABLE Savings bank

Competitive Rates AT TIMES BUT RELIABLE SAVINGS BANK Reviewed on: 29th March 2025

A great way to save

Monument is so easy to use. Immediate withdrawal to your nominated bank account. It feels safe and secure. The best savings account I’ve ever had. Thank you Monument! Reviewed on: 29th March 2025

Great banking service

Great service easy to access & easy to understand all products Reviewed on: 29th March 2025

The app is excellent rates are good and they don’t a...

The app is excellent rates are good and they don’t adjust them immediately there’s a base rate drop they communicate first then drop them unlike the high street banks which adjust their rates 10 seconds after an announcement Reviewed on: 29th March 2025

Great savings account

Great website, secure yet easy to use offering competitive return and flexibility. Reviewed on: 29th March 2025

Easy to set up and manage.

Easy to set up and manage. Good interest rates. Reviewed on: 29th March 2025

Clear communication and easy to understand app.

Clear communication and easy to understand app. Keeps banking simple. Reviewed on: 29th March 2025

not good

Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

Reply from Monument Hello Leung, Thank you for your feedback. We're sorry to hear the app didn’t meet your expectations. We’ll make sure this is shared with our product team. If you’d like support with anything specific, our client services team would be happy to help. You can call us on 020 4524 8080 or email [email protected]. We’re available 9am to 6pm, Monday to Friday (except on bank holidays ) and from 9am to 1pm on Saturdays. Response date: 31st March 2025

Monument: First-rate service and excellent products!

First-rate service and excellent products (saving and ISA accounts). The app is easy to use and support is responsive and timely. Returns are very good and, at the time of writing, recommended by MoneySuperMarket. Reviewed on: 29th March 2025

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