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Monument: Savings reviews

Name: Savings
Rating: 4.94 (1704 reviews)

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4.94

Based on 1,704 reviews, last reviewed 2nd May 2026

36050% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Very pleased with the service provided by Monument. Very pleased with the service provided by Monument. Lots of help in setting up my account. Reviewed on: 2nd May 2026

Latest lowest rating:

2

not good Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

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Awards

Best savings provider 2025

Awarded to the savings account provider rated highest in UK customer reviews.

Monument Savings reviews (1704)

Very easy to use interface with clear information fo...

Very easy to use interface with clear information for what I need. Transfer to bank is instant even on weekends. Interest rate is also very good. Reviewed on: 16th April 2026

Better saving rate needed

Better saving rate needed. Also need better features for the app Reviewed on: 16th April 2026

Monumental Experience

Monuments savings are easy to understand with clear and simple instructions through their app, that makes saving money easy and enjoyable. Reviewed on: 16th April 2026

I struggled getting into my account but had excellen...

I struggled getting into my account but had excellent quick help with an actual person, sorted in no time Reviewed on: 16th April 2026

Excellent customer service since a hiccup at the outset

Since my account was opened the customer service has been courteous and refreshingly cooperative. The only inconvenience was the "computer says no" attitude pertaining to rectifying a minor discrepancy with my address, which could have been fixed remotely rather than via phone calls and enhanced security checks. Reviewed on: 16th April 2026

Easy to open an account and manage it online

Easy to open an account, manage it Reviewed on: 16th April 2026

Pleased to have opened an account

Pleased to have opened an account Reviewed on: 15th April 2026

Am still new to the bank not much experience as yet .

Am still new to the bank not much experience as yet . The banking app is plain. Reviewed on: 15th April 2026

Love seeing the interest accrue...

I have had an account for a couple of years and the interest rates were excellent, as is the customer service if you have to call..but its the app that I really love, you can see daily how much your money is earning, very easy to navigate, by far my favourite " anything to do with money" I wish I had found them sooner Reviewed on: 15th April 2026

I like the App, it is clear and easy to use.

I like the App, it is clear and easy to use. Reviewed on: 15th April 2026

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