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Monument: Savings reviews

Name: Savings
Rating: 4.57 (94 reviews)

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4.29

Based on 94 reviews, last reviewed 9th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Top Marks In All Areas Deposits and withdrawals really are instant with no delay like other so called 'instant access' accounts I've used. A great app too and favourable rat... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

STAY AWAY Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash whi... Read more Reviewed on: 9th September 2024

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About this product

You can save between £25,000 and £2,000,000 with Monument.

Choose from fixed term deposits, notice accounts and easy access savings. Monument savings accounts can be opened and managed through the mobile app. If you need help, you can speak to the UK-based team instantly in the app or via the phone.

Monument savings account reviews help you find out what it’s really like to be a customer. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (94)

Review of the Monument, Savings:

STAY AWAY

Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash which I now need access too and they’re refusing to transfer my money back to my own personal account with no reason. They’ve held my money for months with no issues and the minute I want access to my money they’ve blocked me on the app They’ve cut all communication with me and managers are refusing to speak to me. The staff are rude and ignorant. I have the right to know what is going on with my money! Emailed the CEO Ian Rand and the board directors to ask for some help and no response from them. Sent many emails over the few weeks and still not heard a response. Reported them to FCA and financial ombudsman and will be taking legal action against them. Would never bank with them again. Awful experience. Reviewed on: 9th September 2024

Reply from Monument Hello, Azam; thank you for taking the time to leave a review. As communicated by our team to you, we have regulatory obligations that we must abide by and cannot discuss cases like this on a public forum for confidentiality reasons. Unfortunately, cases like this are outside our control. If you have any queries, please get in touch with us, and thank you for banking with Monument. Response date: 31st October 2024

Answered phone straight away got told exactly what I needed

Wanted to invest in a bond staff member extremely helpful. I was concerned about transferring x amount over in case of trouble going through, staff member suggested transferring £1 to make sure account open and I’m happy then transfer as much as I want to after being happy. Fantastic service. Reviewed on: 10th February 2023

Banking made human

A great all round banking experience. A good banking app. Communicative and responsive, without being intrusive. Reviewed on: 10th February 2023

Awesome service and easy to use

Very easy and simple to set up, good Customer service quick to respond. Reviewed on: 9th February 2023

excellent customer services, with care and respect

i loved monuments customer services they conform to customers expectations. Reviewed on: 9th February 2023

Simple, easy and personal banking

Found the ease of this fantastic, and staff are very helpful and personal. You don't have to provide unnecessary ID information either as they run a check for you. Reviewed on: 9th February 2023

Excellent service, great accounts

Really pleasant service and products that offer outstanding rates Reviewed on: 9th February 2023

Good app, good rate

The app is good. Easy to contact someone when I need help. Interest rate was good for the time I opened up the account. Reviewed on: 9th February 2023

Opening an account is a smooth process

I actually got refused an account in my first attempt but the problem was fixed quickly with prompt advice by a Monument advisor - one of my docs didn't pass the security check. I genuinely think it's a good thing, as it shows these guys take your security seriously. Reviewed on: 9th February 2023

Excellent service.

great rates, easy online banking. Reviewed on: 9th February 2023

Great service and offering. Would definitely recommend.

Always super helpful and there to support just a phone call away. Always looking to better their offerings. Great service Reviewed on: 9th February 2023

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