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Monument: Savings reviews

Name: Savings
Rating: 4.57 (94 reviews)

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4.29

Based on 94 reviews, last reviewed 9th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Top Marks In All Areas Deposits and withdrawals really are instant with no delay like other so called 'instant access' accounts I've used. A great app too and favourable rat... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

STAY AWAY Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash whi... Read more Reviewed on: 9th September 2024

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About this product

You can save between £25,000 and £2,000,000 with Monument.

Choose from fixed term deposits, notice accounts and easy access savings. Monument savings accounts can be opened and managed through the mobile app. If you need help, you can speak to the UK-based team instantly in the app or via the phone.

Monument savings account reviews help you find out what it’s really like to be a customer. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (94)

Review of the Monument, Savings:

STAY AWAY

Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash which I now need access too and they’re refusing to transfer my money back to my own personal account with no reason. They’ve held my money for months with no issues and the minute I want access to my money they’ve blocked me on the app They’ve cut all communication with me and managers are refusing to speak to me. The staff are rude and ignorant. I have the right to know what is going on with my money! Emailed the CEO Ian Rand and the board directors to ask for some help and no response from them. Sent many emails over the few weeks and still not heard a response. Reported them to FCA and financial ombudsman and will be taking legal action against them. Would never bank with them again. Awful experience. Reviewed on: 9th September 2024

Reply from Monument Hello, Azam; thank you for taking the time to leave a review. As communicated by our team to you, we have regulatory obligations that we must abide by and cannot discuss cases like this on a public forum for confidentiality reasons. Unfortunately, cases like this are outside our control. If you have any queries, please get in touch with us, and thank you for banking with Monument. Response date: 31st October 2024

Simple Banking

Monument are easily contactable either in person or on app , the app itself is very simple and user friendly, I’d highly recommend!! Reviewed on: 9th February 2023

Rates & app

Good interest rates, very nice clean & simple app, no waffle ! Reviewed on: 9th February 2023

Good product

Good products and service . Good products and service . Good products and service . Good products and service . Good products and service . Reviewed on: 9th February 2023

Excellent reduction and Company

Easy application, competitive rates and excellent support Reviewed on: 9th February 2023

Best UK challenge bank

Great app and excellent customer service. Able to upgrade a chat to phone call in their app. Reviewed on: 9th February 2023

Great investment opportunities

As a new investor I had no hassle and no problem opening an accounts Reviewed on: 9th February 2023

Easy to use

Easy to open an account there's an App what more could you want One of the best interest rates Reviewed on: 9th February 2023

Excellent

I'm so glad I opened an account with Monument. Everything went smoothly and they offer excellent customer service and a fantastic rate of interest. Thank you! Reviewed on: 9th February 2023

Easy,safe savings via an app!

Very fast to set up. Clear transparent account information. Fast efficient customer service Reviewed on: 9th February 2023

Monument Bank

Excellent app based banking. Good contact emails and excellent interest rates. Reviewed on: 9th February 2023

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