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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22359 reviews)

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4.73

Based on 22,359 reviews, last reviewed 6th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

The little box pod is an absolute piece of rubbish. The little box pod is an absolute piece of rubbish. Like some of the other reviews here, I’m a careful driver. I don’t accelerate hard, or speed. I do... Read more Reviewed on: 6th February 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car Insurance reviews (22359)

Review of the Admiral, Car Insurance:

Incompetent and understaffed

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Reviewed on: 12th December 2024

Admiral Car Insurance

I got a decent quote and I went for it. customer service are kind and understanding Reviewed on: 4th September 2024

Multicar insurance great product

Multicar insurance great product Reviewed on: 4th September 2024

Good portal, ability to talk direct to a human.

Good portal, ability to talk direct to a human. Reviewed on: 4th September 2024

Great renewal rates

I have renewed three times with them now as the renewal quote is always the best around. I had a driving offence when I first took out insurance and they put a box in my car to monitor my driving. This gave me helpful feedback and was removed after 3 months. Since then my quotes have remained low. Very clear policy. Reviewed on: 4th September 2024

I had to cancel my policy with Admiral because I fel...

I had to cancel my policy with Admiral because I felt like just a number with the company and didn't matter at all Reviewed on: 4th September 2024

Easy to use website but pricey

Easy to use website to add and remove a car to be insured but despite having over 10 years no claims bonus my car insurance increased substantially this year. I don't feel customers are rewarded for remaining with the company as I have done. Reviewed on: 4th September 2024

Admiral car insurance

Excellent service! Would use them again. Reviewed on: 4th September 2024

A loyal customer!

I have been with Admiral for many years and they always manage to give a competitive quote, which is usually reduced further when contacting customer services, who are always polite and efficient. It’s also very easy to manage and make changes to my policy online, which is great for someone like me who is short on time. Reviewed on: 4th September 2024

I had a claim but they were great, so reassuring on...

I had a claim but they were great, so reassuring on the phone they really put me at ease Reviewed on: 3rd September 2024

Choose Adimtal for car insurance

The insurance company I’d been with for over a decade suddenly massively increased premiums. Admiral had the equivalent product at a significant reduction so I went with them and it was very easy to do Reviewed on: 3rd September 2024

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