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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22359 reviews)

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4.73

Based on 22,359 reviews, last reviewed 6th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

56% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

The little box pod is an absolute piece of rubbish. The little box pod is an absolute piece of rubbish. Like some of the other reviews here, I’m a careful driver. I don’t accelerate hard, or speed. I do... Read more Reviewed on: 6th February 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car Insurance reviews (22359)

Review of the Admiral, Car Insurance:

Incompetent and understaffed

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Reviewed on: 12th December 2024

Price and customer reviews

Admiral is the only car insurance I can find that is reasonably priced and has lots of great reviews from customers. All the others were super expensive or cheaper but 1 star ratings! Website is friendly and easy to use. Reviewed on: 27th August 2024

I have a multi cover insurance with Admiral, the dis...

I have a multi cover insurance with Admiral, the discounts I get from putting all my cars on one insurance are amazing as I get a discount for each vehicle. Customer service is great and if you want to change anything you get good customer support. No cash upfront all will be spread on your premiums. Reviewed on: 26th August 2024

Pretty good

Pretty good insurance (I haven’t needed to claim so I can’t speak to how good they are if you’re in an accident). I feel like it’s okay value for money. Reviewed on: 25th August 2024

Easy to add additional vehicle, multicar was a doddle.

Easy to add additional vehicle, multicar was a doddle. Reviewed on: 25th August 2024

Overall, a good provider

They provide good cover and good customer service, but they are a little more expensive than I would like. I am also not sure about their telemetry app, as I consistently get "gold" rated drives, but my overall score is bronze; I don't understand how this can be the case. Reviewed on: 24th August 2024

A Breeze

Easy and speedy application with decent pricing through multi policy service. Operators are amazing at simplifying insurance jargon and will really make the job of insurance easy. Reviewed on: 24th August 2024

Straightforward purchasing experience at competitive...

Straightforward purchasing experience at competitive price Reviewed on: 24th August 2024

With Admiral for some time

I have had insurance from Admiral for a long time. This year I continued to stick with them as their service and deals are good. Reviewed on: 24th August 2024

Admiral consistently offer the best price for me.

Admiral consistently offer the best price for me. I've had to deal with their customer service a few times due to issues beyond their control and they've always been helpful and made changes on their end to accommodate. Reviewed on: 24th August 2024

Great help when I was in a car accident

Admiral were helpful when I was in a car accident that wasn’t my fault. They organised everything I needed for me, including courtesy car, physio therapy and promptly paying me for my car. Reviewed on: 24th August 2024

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