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Admiral: Home Insurance reviews

Name: Home Insurance
Rating: 4.82 (11745 reviews)

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4.80

Based on 11,745 reviews, last reviewed 2nd Apr 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

12%

Latest highest rating:

5

Admiral home insurance I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is g... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Not had a good experience with my renewal quote. Not had a good experience with my renewal quote. Full of inconsistencies and errors from them. Now wouldn’t trust them to provide adequate cover at a... Read more Reviewed on: 11th October 2024

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About this product

The Admiral home insurance reviews on Smart Money People are written by ordinary people like you. We’ve got thousands of genuine reviews to help you select the right cover for your home, lifestyle and budget.

Your home is likely to be the most expensive purchase you ever make, and home insurance protects everything inside your home too, from fixtures and fittings to your possessions, so it couldn’t be more important to make the right choice. Admiral is one of the most well-established insurance providers on the market, and our Admiral home insurance reviews span various levels of cover, as well as the different types of protection it offers, from buildings insurance, to contents insurance, to combined, so you’re sure to find recommendations relevant to you.

Have you ever had a policy with Admiral? You can tell us about it by leaving your own review below. If you’re not sure what to write about, why not include your experience with customer support, how you found the sign up process, or share your thoughts on whether it’s good value for money. Including details such as the kind of policy you’ve taken out or whether it was easy to claim can also help other homeowners make the right decision.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Leave an Admiral home insurance review below.

Admiral Home Insurance reviews (11745)

Review of the Admiral, Home Insurance:

AVOID Home Emergency Cover

My boiler broke down just before the new year, with water leaking out from behind the water pump. Trying to get this resolved with Admirals Home Emergency Cover has been a nightmare. They subcontract this service to third parties, who subcontract this service to third parties, who subcontract themselves, and so on... It took me four separate assessments (and over a month of not heating or hot water) to identify and "fix" the boiler. But in the process, they broke the flue, causing gasses to leak into my house once the boiler was finally operational. They refused to attend before I got the gas board to isoate the supply, then refused to come out because their engineers were NOT GAS SAFE REGISTERED and so couldn't turn the gas back on to test for leaks. Because of the damage caused by their engineers, I have ended up having to buy a new boiler. Combined with other damage caused while the engineers were visiting, and from the incredibly slow resonse times I have experienced, Admiral Home Emergency Cover has actually put me in about £4K of debt. Compounding all this is their terrible customer complaints procedures. The only way to raise a formal complaint is by letter or email, you cannot speak to a complaint handler directly. It took them fifteen weeks to respond to my initial email (the FCA maximum is twelve), and they are yet to respond (five weeks later) to my almost immediate response highlighting where they had misrepresented the facts of my complaint. I have been an Admiral customer for many years, but this experience has thoroughly soured my good sentiment towards them. This is not what you expect when you buy insurance. I reccomend you AVOID AT ALL COSTS. Reviewed on: 17th May 2023

Admiral home insurance

I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is great and I’m happy with admiral. Reviewed on: 2nd April 2025

Definitely recommend Admiral

I have home insurance from admiral and they’ve always been helpful and reliable, everything is simple with them. Reviewed on: 26th February 2025

Admiral are amazing

I have home insurance with admiral and it covers everything of importance, always reliable and great customer service. Reviewed on: 26th February 2025

Renewal great price

Received renewal quote, and to my surprise it had only increased by small amount, and was still cheaper than some quotes I had received. Reviewed on: 12th October 2024

Not had a good experience with my renewal quote.

Not had a good experience with my renewal quote. Full of inconsistencies and errors from them. Now wouldn’t trust them to provide adequate cover at all so unsure how good that they would be if a claim ever arose. Have been on the phone to them for 2 hours. Asked to talk to a manager. Someone will call me back within 3 working days by which time my policy will have lapsed! Reviewed on: 11th October 2024

Good communication with a potential problem I had

Good communication with a potential problem I had Reviewed on: 11th October 2024

Great home insurance experience!

After moving to a grade 2 listed property our home insurance costs were "out of the park. " The change process with our existing provider was a long painful telephone telephone call with someone who appeared to have little understanding of the property I was describing. The end result a massive increase! After shopping around I decided to try Admiral. I had watched their advert on TV. I applied on line and secured a significant reduction. Despite the listed status the price was less than I had been paying in our previous property! I was so surprised I contacted Admiral customer services just to clarify that everything was correct. The on line application process was simple and straightforward and the customer service person was friendly and competent. I was extremely pleased.. I also receive regular newsletters from the company with seasonal tips and advice to keep our property safe. This was a new and helpful addition, needless to say we renewed with Admiral this year. Long may it last. Reviewed on: 11th October 2024

Left when they increased prices then rejoined due to...

Left when they increased prices then rejoined due to better pricing Reviewed on: 11th October 2024

bespoke and economical

It was cheapest deal on the market that provided the most extensive cover. The modular nature of the policy meant I could tailor it to my needs and remove unwanted parts. Bespoke and hassle free. Reviewed on: 11th October 2024

reasonable rate, good cover, easy to manage online

reasonable rate, good cover, easy to manage online Reviewed on: 11th October 2024

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