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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.31 (152 reviews)

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2.18

Based on 152 reviews, last reviewed 23rd Dec 2024

94% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

28%

65%

Latest highest rating:

5

Initially I was worried due to other reviews. Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report... Read more Reviewed on: 6th November 2024

Latest lowest rating:

1

Admiral travel insurance A friend of mine is currently in domic Reviewed on: 23rd December 2024

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About this product

Whether you’re jetting off abroad or travelling across the UK, it’s beneficial to have the security of a travel insurance policy. Here at Smart Money People, we collect Admiral travel insurance reviews from genuine customers so that you can shop with confidence.

Admiral was first set up as a car insurance provider in 1993, but since then, has branched out to offer a variety of insurance products. Admiral strives for convenience and hassle-free insurance, developing an app to allow customers to manage their cover on the go.

Smart Money People hosts reviews for a variety of Admiral’s travel insurance policies, like the Single Trip cover for those who only travel once a year, and the Annual Travel policy for more frequent travellers. Admiral also offers specialist cover for winter sports holidays and cruises, as well as a policy to cover your gadgets - great if you’re travelling for business with lots of expensive tech. Read our Admiral travel insurance reviews to see what customers have said about their experiences.

Have you taken out a travel insurance policy with Admiral? Whatever your experience, leave a review with Smart Money People to help improve trust and transparency in financial services. Share how easy (or hard!) the sign-up process was. Have you been satisfied with the cover you received for the price of the policy? Did you deal with the customer service team at all? Leave an Admiral travel insurance review to help others find their perfect policy.

Admiral Travel Insurance reviews (152)

Review of the Admiral, Travel Insurance:

Don't go with the Cheapest

I too have an annual travel insurance policy with Admiral. I have been insured with them for 12 years and had 2 claims for cancellation ( close family death and personal illness).Once I provided the proofs claims were settled with no hassle. Insurance is not about cost.It is about how you are treated in the unlikely event of a claim.Do not go for the cheapest. Reviewed on: 24th December 2015

Great service!

Just what I needed for my week away! Reviewed on: 14th October 2022

Excellent as always!

Admiral and their sister companies are brilliant. I have travel insurance from them currently and it is competitively priced. Previously, I have had car insurance and when making a claim Admiral were the best in supporting me throughout the process. Thank you Reviewed on: 14th October 2022

Easy to use website

We undertook an admiral insurance policy for a multi leg long haul trip to India. They were by far the easiest to provide what we needed, even our complex health history was easy to input. Decent price too Reviewed on: 10th October 2022

Your relative's pre-existing condition could render your claim ineligible !!

Beware of this company !! Their approach is completely unethical. My claim was turned down because my mother had Alzheimer's - she was fine when I booked the holiday (5 wks beforehand) but suddenly stopped eating and drinking and passed away 2 days before I was due to fly. Who hasn't got a relative with a pre-existing condition yet they don't ask you this nor do they stress how this can render your claim ineligible !! They've no issue taking your money though - NEVER AGAIN !!! AVOID AT ALL COSTS. Reviewed on: 9th October 2022

Terrible experience

Terrible experience, please avoid this company at all costs. Classic insurance company that looks for any excuse not to pay off your claim. This time, it was a travel insurance I bought. They denied my claim because I didn't get back to the UK immediately after I travelled. Reviewed on: 5th October 2022

Awful travel insurance experience

Awful experience from start to finish. My son needed hospital treatment after collapsing on holiday. All paid for upfront by us and they will not confirm cover when speaking to them on the phone whilst all this is happening in a very stressful situation. Back in uk all documents submitted on portal. When you call to chase up they then request further documentation despite everything being sent. Receipts are not enough, bank statements on top of that. Still waiting for a decision 2 months down the line. Have had other travel insurance in the past and made one claim that was straightforward and clear. Admiral are the opposite. Still refusing to even confirm cover. Do not use admiral for travel insurance. Reviewed on: 28th September 2022

The worst travel insurance

The questioners arranged for the claim is not related to my claim in order your claim to process answer all question which are not related to my claim. always asking me to answer the same those qiestions . i thought its good company but now I can tell and wont recommond to other. Reviewed on: 23rd September 2022

Rip off

Paid £394 for one year multi trip, cruise and Europe for myself and wife. Approximately 2 weeks before holiday wife fell and fractured her shoulder making her unfit to travel. Put in claim, completed all relevant documentation, heard nothing. 3 days before we were due to travel for second holiday, informed they wanted £346 extra for update with regard arm injury. Funny how the new payment plus first payment equalled the amount they are expected to repay us. If not payed before our holiday, insurance will be cancelled Reviewed on: 17th September 2022

Travel nightmare

Was bitten by a spider in Thailand in May 22. My foot got infected and was rushed to hospital. Had an operation to clear infection so I had huge wounds on top and bottom of foot was in hospital for 6 days spending £12000 of my own money. Contacted admiral and was met my obstacle after obstacle. After 6 days with no commitment to pay hospital fees I made the decision to leave hospital and go back to UK. Had to buy a new ticket as missed my booked flight still no contact from admiral. On arrival a k in UK I went to hospital and was there for 2 weeks finally while there contact with admiral was made and after 3 months they paid my claim for hospital fees but forgot to pay travel. Osts. Have finally got travel costs this week after much toing and throwing 5 moths after incident. Please think carefully before going with them and I am going to purchase another policy if I am a ble to travel soon with another company Reviewed on: 8th September 2022

Absolutely horrendous service

I made a claim in May and this has still not been resolved. Every month i receive an email stating they require something or another. I uploaded all the required documents and every time i speak to an advisor over the phone (after holding in for 30-45 mins) i ask if this is it or is there anything else they require to which they say ‘Nope this is it’. I will be in touch with the travel ombudsman soon as i requested to speak to a manager and was told they would contact me within 72 hours its been double that time and still no contact. I called again today and spoke to Liz who said her colleague Louise is dealing with my case and she will contact me before 5pm, but guess what.. no call! I received an email (but can’t reply to it) at 17.13 requesting further information. There service is absolutely appalling and i would never recommend anyone to take out travel insurance with Admiral. I actually have no words to express my pain. Reviewed on: 23rd August 2022

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