Write a review

Go to business site

Admiral: Travel insurance reviews

Name: Travel insurance
Rating: 2.21 (185 reviews)

View other Admiral products

1.99

Based on 185 reviews, last reviewed 4th Nov 2025

100% increase in 5 star reviews

in the past 90 days

29% decrease in 1 star reviews

in the past 90 days

25%

68%

Latest highest rating:

5

Very quick and easy online travel insurance. Very quick and easy online travel insurance. Lots of cover options and add ons. Highly competitive pricing. I took out a 1 year multi-trip policy for ... Read more Reviewed on: 16th September 2025

Latest lowest rating:

1

AVOID! Horrendous company to deal with. This company is absolutely dreadful to deal with. I hold a Platinum travel insurance policy with Admiral and perhaps naively, thought this would provi... Read more Reviewed on: 4th November 2025

Visit provider site Read all reviews Write a review

About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Review Admiral: Travel insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Admiral Travel insurance reviews (185)

A waste of money and high safety risks

I will not tell you to do not choose this insurance, as it is cheap and you think it is worth, but if you really want to be safe during your travel, supported and covered for real, AVOID ADMIRAL as if something happens actually during your trips, you're in a big financial trouble. I made 3 claims back in April, to realise in September that they cancelled all the information I had uploaded saying they never received. So I uploaded the files again in October, to discover again, they deleted some of them again. Why? Their policy is to have 30 working days to verify your information, so each time with this cancelling trick they push the date of revision till the policy ends and you will never see your money. Be careful! Reviewed on: 21st December 2022

Absolutely Useless. DO NOT USE

Beware this company if you hope they'll have any appetite for settlement of a valid insurance claim. My partner and I both contacted COVID on our Italy holiday in July this year. On return to UK, we promptly uploaded documents evidencing the impact supporting a one week extension to our holiday to await the all-clear to travel home. Here we are in December (5 months later) and still no progress in settling claim for approx £2500. This company make it very difficult to find someone to talk to. They require you to upload documents in limiting file format. On 4 instances now with 6 weeks elapsing between each review and rejection cycle, they've advised documents as too blurry, not able to be read and any excuse not to progress matters. We strongly feel their shoddy approach is designed to put the claimant off, hoping they'll give up the claim. I've escalated the issue as a formal complaint to their Quality assurance review team and intend to make further representation to the UK's insurance ombudsman. I'd strongly advise anyone never to purchase insurance from this company. I beggars belief on how badly we've been treated. Reviewed on: 16th December 2022

Rubbish service, they don't do what they say they will do

Useless. Had a dental problem that meant I couldn't travel and they took over 6 weeks to tell me they needed more information, even though original claim explained everything in great detail. Avoid. I wish I had. Reviewed on: 9th December 2022

Avoid

I have been back and forth with this company for over 5 months regarding a very simple trip cancellation due to covid claim. The same documents have been requested multiple times and each request for a new document is more weeks of waiting. I have responded to all requests promptly. Eventually I received confirmation my claim would be settled. This was over one month ago and I have still not received anything despite having phoned them to chase them up. It is too difficult to contact them to find out what is going on. My travelling partner who used a different insurance provider submitted exactly the same initial documents and had her claim approved within 2 weeks without any questions or fuss. Reviewed on: 9th December 2022

DO NOT USE ADMIRAL TRAVEL INSURANCE - WORST SERVICE EVER claim from July 2022

They have refused to cover most things - cost of having to buy new air ticket when flights were cancelled, cost of replacement stolen passport(£100), stolen euros , cost of food and accommodation to stay extra 2 days while we wait for emergency passport to be covered, costs incurred to change return flight home, .. so what do they cover?? Then you send the documents by email, then they want them to be uploaded on a portal that sometimes doesn't work., then they still ask for the same documents you have already uploaded!!! is this a delaying tactic??? do not waste your =money on admiral travel insurance Reviewed on: 27th November 2022

The most traumatic experience

Such a traumatic experience! I’m currently having a miscarriage, I have seen a doctor who wants to do further investigation but the completely incompetent staff at admiral haven’t signed it off yet. To get an ultrasound and blood tests it will cost us the equivalent of £700, of which I already paid at the first appointment when I initially started bleeding. My husband has been on the phone to them for a few hours each day for the last 4 days. They even told us to go to the hospital and then they didn’t sign off on the treatment. It’s just disgraceful. We’re chasing them constantly and they just give us more questionares to fill out. This is there emergency support. Please be ware, do not get travel insurance with them as you will not be covered in an emergency. Reviewed on: 11th November 2022

Appalling service.

Late in processing claims. Agents are not well trained and changing their minds against the policy terms and conditions. Refusing to assist properly claim regarding lost luggage and do not assist in way special needs requests. Do not recommend this company at all and I regret buying the policy with them. Reviewed on: 8th November 2022

Almost five months to pay our claim

They say an insurance company is only as good as its claims processing. Admiral’s claims processing is appalling. My wife badly broke her ankle less than two weeks prior to our going on holiday. She needed an operation to fix it which required some metalwork and then was not allowed to travel. We submitted what we thought should be a straightforward holiday cancellation claim. Wrong. The amount of paperwork required was unbelievable. It’s almost as though it is designed to encourage policyholders not to bother claiming or just give up. I made umpteen phone calls to Admiral to find out what was happening to our claim. Unfortunately, the people answering the claims lines can only tell you what it says on the file on their screen. They all promised to find out and call me back. Without exception not one called me back. When asking to speak to a manager, they can’t put you through to one, they have to submit a request that a manager calls you. Of course, no one called. Eventually the claim was paid after nearly five months. Won’t be using Admiral again – appalling service. Reviewed on: 7th November 2022

NEVER ever use this company. UTTER DISGRACE

I lost my sight partially and they had no remorse wanting more and more documents to prove that I had no underlying issues for this which I hadn’t. The stress of this company made me I’ll in top. They are so rude and should Not be allowed to even exist! Reviewed on: 3rd November 2022

the worst ever

the worst travel insurance i have ever had, never ending requests for more documents to prove it is a genuine claim. i provided all but they again came back and asked for more proof and more documents to make it impossible for anyone to claim successfully Reviewed on: 1st November 2022

Do you have a different Admiral product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Travel Insurance
from 1 Stop Travel Insurance 4.58 from 64 reviews
Travel Insurance
from Explorer Travel Insurance 2.59 from 12 reviews
Travel Insurance
from Halifax 4.27 from 7 reviews

Want to see more from Admiral?

Home insurance
from Admiral 4.80 from 11767 reviews
Personal Loan
from Admiral 4.76 from 1396 reviews
Car insurance
from Admiral 4.74 from 22417 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub