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Amzy Pat

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Review of the Admiral, Travel insurance:

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Absolutely horrendous service

I made a claim in May and this has still not been resolved. Every month i receive an email stating they require something or another. I uploaded all the required documents and every time i speak to an advisor over the phone (after holding in for 30-45 mins) i ask if this is it or is there anything else they require to which they say ‘Nope this is it’. I will be in touch with the travel ombudsman soon as i requested to speak to a manager and was told they would contact me within 72 hours its been double that time and still no contact. I called again today and spoke to Liz who said her colleague Louise is dealing with my case and she will contact me before 5pm, but guess what.. no call! I received an email (but can’t reply to it) at 17.13 requesting further information. There service is absolutely appalling and i would never recommend anyone to take out travel insurance with Admiral. I actually have no words to express my pain. Reviewed on: 23rd August 2022

Amzy Pat

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