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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (214 reviews)

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1.63

Based on 214 reviews, last reviewed 14th Jan 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Stay clear of dealing with this company Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation Reviewed on: 14th January 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (214)

Review of the Aegon, Pension:

Website inoperative

Customer online investment details has been down for 5 weeks - usual corporate email responses but now taking further. I find it unacceptable that this company have no sense to get the website up and running - appears to be no urgency. Reported this situation this morning rot the financial ombudsman - lots of very expensive but in effective senior management. Should we be concerned? Reviewed on: 30th September 2024

A very good site and a nice community feel

I actually enjoy taking part in the surveys as I find the questions interesting, and they help me stay aware of my financial outlook. I think the site is well laid out and easy to navigate. There is no spam from Aegon, just emails asking me to take part in the surveys which I opted in to voluntarily when I joined. Reviewed on: 11th October 2021

Workplace pension

good communication, easy to understand. the app is great and the tools online to calculate retirement age etc are really useful! highly recommended Reviewed on: 11th October 2021

I like the service and the apps

Good encounters with the Customer Services. Always friendly and helpful. Some useful online advances recently for making it easier to keep track of things. Reviewed on: 8th October 2021

Used for over 20 Years

I have used Aegon for over 20 years for managing my pensions (Have two pensions from current and previous employer with Aegon). Have never experienced any issues with them. The two or 3 times I have had to contact them either via phone or e-mail, it has been dealt with in a timely manner. I use the App on a regular basis and 3 or 4 times a year use Target Plan to ensure my pension is on track and if any changes need to be made. Overall very happy with the performance of the investment funds my Aegon pensions are invested into. Hopefully this trend continues and I can look forward to a comfortable retirement. Reviewed on: 5th October 2021

great company

Great and very helpful company.They are very informative. Reviewed on: 4th October 2021

Excellent return

Very good communication and excellent return on investment Reviewed on: 4th October 2021

Always easy to contact and regular updates

I have always Aegon easy to contact, I love the app - it is really efficient and I am kept up to date with my pension contributions and forecast. Reviewed on: 20th September 2021

Never use these guys seriously no customer service

I have been struggling to get access to my company pension which is trapped with them for the past month. You call no one picks up. You try chat and the operators cancel the chat the minute you mention you want to leave. You email and they don't reply. Reviewed on: 2nd September 2021

REALLY HAPPY BUT CONCERNED

Switched 1 pension to Aegon around 2012 and it has made a lot of money, my other pension I was advised to leave where it was, anyway that pension was also moved to Aegon around about 3yrs ago and is doing really well. My only concern is while looking at reviews and thinking if they devalue them on purpose when you try taking money out and also delay you taking it out which will then make you pay some tax on it if it does not reach you in the right tax year. Reviewed on: 11th August 2021

Excellent service, thorough and precise.

Around 12 mths ago, I requested my pension be crystallised to provide a lump sum and varying monthly drawdowns to suit my needs. The company handled everything perfectly and the request was set up in a matter of weeks. The web-interface is intuitive and allows switching in and out of multiple funds and setting the monthly cash income level. Everything you need to do can be done through the Interface. One star removed as they were quite insistent I should have a financial advisor, but eventually they relented and allowed me to manage the account myself. I suppose they are still a little nervous releasing large funds direct to the client? Every transaction taken produces a set of related documents, so you can see with transparency any charges applicable. I also noticed the fund balance was not depleting as quickly as I expected, I put this down to the work of the fund manager realizing half decent returns! Reviewed on: 18th July 2021

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