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Ageas: Car Insurance reviews

Name: Car Insurance
Rating: 2.32 (123 reviews)

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2.47

Based on 123 reviews, last reviewed 12th Oct 2024

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

28%

63%

Latest highest rating:

5

Renewing I found the process of renewing straight forward and easy Reviewed on: 12th October 2024

Latest lowest rating:

1

Do not use Ageas as you will be disappointment and f... Do not use Ageas as you will be disappointment and frustration regarding the lack of a renewal reminder ,I expect insurance companies to prioritize th... Read more Reviewed on: 8th September 2024

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About this product

Are you looking for a new car insurance policy? Here at Smart Money People, we collect Ageas car insurance reviews from genuine Ageas customers to help you make an informed decision when choosing your next insurer.

Ageas protects over 4 million home, travel, business and motor insurance customers. Ageas prioritises quick and easy 24/7 online account management, aiming to make every policy as simple as possible for its customers.

Are you looking for third-party insurance, fully comprehensive, or perhaps somewhere in between? Check out our Ageas car insurance reviews to see how genuine customers have rated their policies. Perhaps you’re looking for optional add-ons? Our reviews can help you learn whether Ageas can fulfil your needs.

Have you taken out a policy with Ageas? Share your honest experience with other drivers by leaving an Ageas car insurance review on Smart Money People. Together, we can help people like you make better decisions. Did you use Ageas’ 24/7 online policy management? Did you have any experience with the customer service team? Did you have to make a claim and if so, how well was it dealt with? Whether good or bad, leave an Ageas car insurance review today.

Ageas Car Insurance reviews (123)

Review of the Ageas, Car Insurance:

MISLEADING AND FALSE BE AWARE AND RUN !!!!!!!!!!!!!!!!!

I had a CLASSIC CAR insured through FOOTMANJAMES (BEWARE). They promised experienced ,knowledgeable insurers with understanding of the classic car and owner. This is false. They farmed me to AGEAS, they claim they have a dedicated team especially for the classic car owner. They claim this team is dedicated, experienced, knowledgeable, tailored to the classic car and owner. This is the appalling treatment I received. I was given a total loss handler, Bridie. She had NO EXPERIENCE, NO KNOWLEDGE, NO MANNERS,SHE WAS AGGRESSIVE, VINDICTIVE, MANIPULATING BULLY. She e-mailed (IN HOUSE ENGINEER,). Engineer 1. He told her I have NO IDEA ON VALUE!, DO NOT WANT TO KNOW!. passed it back to her. Engineer number 2, I HAVE NO IDEA ON VALUE, DO NOT WANT TO KNOW .Passed it back. Engineer number 3, I HAVE NO IDEA I have a copy of CAR AND CLASSIC will send it over. with the advice wait for the salvage photos, value it from them. Nothing, Nothing, telephoning, e-mailing Nothing yet, still nothing. AND THEN. Using a third-party contact number without any appointment, any knowledge to myself. SENT ENGINEER number 4, TO MY HOME ,she new the car was not there!!!! I was shocked, embarrassed, very upset. She had purposely made FOOLS OF BOTH MYSELF AND ENGINEER number 4. When engineer number 4 got back to her SHE THEN REMOVED ALL PAPERWORK AND INFORMATION from him. (engineer number 4 stated how highly unusual and this never happens). Now she refuses all contact. Handpicked, personally chosen in house engineer number 5!!!!!!!!!!!!!!!. VALUED CLASSIC VEHICLE 100% salvage which was (VERY HEAVY REAR, TOTAL LOSS. He had NO EXPERIENCE, NO KNOWLEDGE ,and was using car and classic as his guide. His report was false and very misleading. This report lowered the value of my classic by 60%. I accepted the ORIGINAL AGEAS OFFER at least 3 days before this was done. She was so malicious and vindictive bully she did not care. She stated that If I did not like that she had lowered the offer by 60% go to the FINANCIAL OMBUDSMAN. Footmanjames give NO HELP!!!!!!!!!. I told them I was going to get a lawyer.( USE THE OMBUDSMAN IT IS FREE YOU) you will not have to pay. Footmanjames gave the worst ADVICE EVER. The ombudsman service REMOVES all of your LEGAL RIGHTS. THEY ALLOW THE COMPANIES TO BREAK INSURANCE LAWS AND OBLIGATIONS. LAWS AND OBLIGATIONS ARE TOTALLY REMOVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.THE OMBUDSMAN HAS IRON CLAD LEGAL PROTECTION WHILST REMOVING ALL OF YOURS. THIS IS SO HYPICRITICAL AND UNFAIR!!!!!!!!!!!!!!!!!!!!!!!!!!! Total loss handler Bridie was MALICIOUS, VINDICTIVE, MANIPULATING, AGRESSIVE BULLY. She made NO VOIDS broke laws and obligations and then LEFT OR WAS PUSHED from the company. Does any of this sound PROFFESSIONAL,EXPERIENCED, KNOWLDGEABLE, UNDERSTANDING of CLASSIC CAR AND OWNER???????. THE PROMISES MADE BY FOOTMANJAMES AND AGEAS ARE FALSE, EXTREMELY MISLEADING. I have lost thousands of pounds, have been placed on site for view, as A LIAR A FRAUD A CHEAT. MY OPINION this treatment and false claim is nothing short of ABSOLUTELY APPALLING!!!!!!!!!!!!!!. Reviewed on: 20th August 2022

Scammers

Daughters car was stolen and found in a ditch. The car was not a write off but they said they scrapped it. Not true in my opinion. Been two months now and they still haven’t paid out for a car they scrapped. This is theft by any law. So will have to report them to the police. Refused to supply a hire car. They have a clause which states you only get a hie car if your car i being repaired. Absolute liars and scammers. Have no idea what they have done with my daughters Mini. A sim Reviewed on: 6th August 2023

SCAMMERS

SCAMMERS...spoke with Matt..head of… SCAMMERS...spoke with Matt..head of Dept. They have no issues when registering but raise petty issues such as needed copies of various documents which i have never had to provide anyone in my 29 years of driving...when they purposely cancel they add ad additional £329 for all additional cancellation costs. AVOID LIKE THE PLAGUE! Reviewed on: 24th July 2023

Cancelled policy

Took out a policy at renewal for my car because it was the cheapest. (Broker was sterling insurance), policy started 21st June, less than 3 weeks later I get a text message and a phone call saying that my policy has been cancelled with 7 days notice! I spoke to three people, none of whom could tell me why it had been cancelled and the person I needed to speak to had gone home for the day. All this happened 2 days before I was due to go on holiday. I managed to renew my previous policy with Hastings thankfully. I finally got a call from 'Jack' at sterling insurance a few days into my holiday, he said the policy was cancelled because of a 'software issue ' when I took out the policy and 'they don't insure Landrovers' !! I was and still am gobsmacked but I did receive a full refund back to my credit card. (I had paid in full). Reviewed on: 21st July 2023

Rip off

Took 16 months and a court judgements for fair price on my wriiten off car after no fault accident. Reviewed on: 14th July 2023

Just awful

Someone drove into our car and this insurance was supposed to cover the damage. Well, it refused to pay for the repair arguing that a second hand car replacement would be cheaper, and then it covered less than half the amount we had to pay for a comparable car. Never again Ageas! Reviewed on: 9th July 2023

Just Terrible Service

13 days after a courtesy car should have been supplied I’m still waiting. Countless calls and no action. Do not use this company if you want professional service. Complete joke. Reviewed on: 21st June 2023

Joke of a company worst ever

DO NOT GET ANY INSURANCE with this company, they will lie and fiddle you out of any kind of money they owe you and will mess you around as much as humanly possible if you do have a claim.. literally any company would be better than these.. by far the biggest load of cowboys I've ever encountered stay away and avoid like the plague in fact your chances of surving the plague are probably better than dealing with these thieves .. Reviewed on: 26th May 2023

Vile and Totally Unprofessional!

I had sent my proof of no-clains to them 3 TIMES in emails WHICH THEY NEVER READ. THEY THEN CANCELLED MY POLICY without reason in computer generated bilge, and demanded further payment without explanation.. TERRIBLE COMPANY DON'T BOTHER THEY COULD COST YOU YOUR LICENSE. Reviewed on: 23rd May 2023

Don't use this company!

Absolutely disgusted with this company, 2 weeks after accident still no resolution, I paid extra for a courtesy car, which I didn't get due to 2 weeks waiting to see if it's going to be repaired or written off so what's the point! So struggling to get to work & daily life without a vehicle, terrible waiting time on phone an cost me a fortune to just keep being fobbed off with every excuse they can think of, been told 4 day's ago it will be written off but they're waiting for photo's from loss adjusters, so more time wasting! Oh glee, so now awaiting their valuation to appear, you just know it's going to be an insult don't you? Will never use this pathetic company again. Reviewed on: 11th May 2023

Good quote as new customer but not after that

Reasonable premium for new customer fully comp. Renewal quote was stupidly high for no apparent reason so switched provider. Reviewed on: 11th April 2023

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