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Alison

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Review of the Ageas, Car insurance:

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Cancelled policy

Took out a policy at renewal for my car because it was the cheapest. (Broker was sterling insurance), policy started 21st June, less than 3 weeks later I get a text message and a phone call saying that my policy has been cancelled with 7 days notice! I spoke to three people, none of whom could tell me why it had been cancelled and the person I needed to speak to had gone home for the day. All this happened 2 days before I was due to go on holiday. I managed to renew my previous policy with Hastings thankfully. I finally got a call from 'Jack' at sterling insurance a few days into my holiday, he said the policy was cancelled because of a 'software issue ' when I took out the policy and 'they don't insure Landrovers' !! I was and still am gobsmacked but I did receive a full refund back to my credit card. (I had paid in full). Reviewed on: 21st July 2023

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