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Are You Owed Money : Debt Collection reviews

Name: Debt Collection
Rating: 2.09 (68 reviews)

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1.75

Based on 68 reviews, last reviewed 9th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

80% increase in 1 star reviews

in the past 90 days

25%

3 star

2 star

72%

Latest highest rating:

5

Very good xxxxx Go with them they make sense xx very nice very good Reviewed on: 30th July 2024

Latest lowest rating:

1

Being scammed? Two years ago I had a problem with a tenant not paying her rent. Long story short she ended up owing me around £1250. In trying to find a solution I c... Read more Reviewed on: 9th January 2025

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About this product

Are You Owed Money provide services to help with debt collection including recovery, tracing, mediation, credit checking and legal support.

Each client has a customer service contact as well as a profile on a client portal. The details of the case are updated 24 hours a day so you know what’s happening with your debtor.

Are You Owed Money reviews help you find out what it’s really like to be a customer. If you’ve used Are You Owed Money before, you can also leave a review and share your experience.

Are You Owed Money Debt Collection reviews (68)

Review of the Are You Owed Money, Debt Collection:

A Scam. That's Not What was Promised

Case No: AY-5160-0624 In November 2022 AYOM Contacted me, through their facilitator Mr * ******, to discuss my case for a debt collection. We agreed a date to call to discuss. In the meantime, AYOM asked me to send all the necessary documents for them to review prior to the next phone call. One of the documents included a a confirmation that my debtor had made me a verbal unacceptable offer of £5,000 to settle the case. During the appointed 10-minute telephone call with Mr *******, I was told that AYOM will have an 85% chance of recovering the debt including the reduced AYOM fee of £1500 (Incl VAT) which AYOM would charge me. Mr ***** assured me that my case was solid. I sent AYOM all relevant documents prior to signing the contract to ensure that all is kosher, and asked AYOM to let me know if there is anything else they require. In late December the contract was signed and the agreed fee of £1500 was paid. Days and weeks passed with little progress. In mid February 2023, AYOM emailed me requesting written proof of the client's offer to settle. I reminded them of the letter (copied to AYOM in November) which I had sent to the client confirming my rejection of his verbal offer of £5,000. AYOM did not respond to that. AYOM claimed I did not inform Mr ******* (of the verbal offer) during our 10-minute phone call. I disputed that and demanded a transcript of that phone call. On 15 March, AYOM emailed me only two lines of that 10 Minute phone call which did not proof their allegation. Back and forth between AYOM and myself to no avail and without AYOM responding to my request to prove their allegations. I requested, as within my legal rights, copies of whatever correspondence or telephone contacts AYOM had with my Debtor/Client to show what efforts has AYOM made towards resolving my case. Nothing. I wrote AYOM demanding the refund of the £1500 fee paid. But they refused. They closed my case. All attempts to contact AYOM by email remained unanswered or repeating the same allegation without proof. All telephone attempts to contact Customer Services, the Legal section or Mr *******, were diverted to "Collection" who advised me that they will pass my query by email to the relevant section and urged me to wait. The last automated reply from AYOM was dated 9.6.2023 which said: "The team will respond to all client enquiries / updates as soon as possible. We are experiencing high volumes of enquiries, so please allow up-to 2 working weeks for a response. If your enquiry is urgent, please call 0333 355 7114 to speak to one of the Customer Services Team". Nothing since.. I am now going legal unless they pay up in 14 days. Reviewed on: 24th July 2023

Reply from Are You Owed Money Good afternoon Antoine. All cases we accept are based on the information provided by our clients. The details given to us were what made us believe we could have success working this case. It transpired what information was given to us at the outset was not sufficient to enable us to continue the case on the initial premise. We asked for additional evidence which would support any claim you wish to make but you were unable to provide this. We dispute your claim that the case was a “total failure”. We worked the case fully with what information we were given and updated you when we required additional information. Regards, the AYOM team. Response date: 25th July 2023

Scam Alert!!!

This is a scam company. Only reports of scam here are genuine. All other reviews are entered by areyouowedmoney themselves. Please note that you can find a genuine debt recovery service using networks like FSB - federation of small businesses - for free. Never sign up to a service that you find on google. 99% are crooks who are waiting for a vulnerable pray. They take advantage of the fact that you have little access to legal help. Make sure your insurance comes with a good legal expenses cover. I am now applying to court after chasing them for my money for almost a year with no success. Imagine how much time I would have saved, had I had joined FSB before. Thanks to my neighbour, I heard about FSB now and I can ask questions to small businesses like mine about similar problems that they might have experienced already. Reviewed on: 23rd November 2020

Reply from Are You Owed Money We strongly refute all instances of this review which question our legitimacy and integrity. Are You Owed Money Ltd are a fully licensed and regulated company. We comply with all UK laws and legislation. We will always seek to provide the best service possible for our clients but even in instances where recovery has not yet materialised, we continue to keep working in line with our core values. Based on the username alone we are unable to locate you as an AYOM client. Please email [email protected] with a case reference number, email and phone number for us to investigate these allegations. Response date: 24th May 2021

Con Artists

Steer clear. They do nothing. Talk a great talk. Complete waste of money. They should be in jail Reviewed on: 16th November 2020

Reply from Are You Owed Money We strongly refute all instances of this review which question our legitimacy and integrity. Are You Owed Money Ltd are a fully licensed and regulated company. We comply with all UK laws and legislation. We will always seek to provide the best service possible for our clients but even in instances where recovery has not yet materialised, we continue to keep working in line with our core values. Based on your username alone we are unable to identify you as an AYOM customer. Please could you email [email protected] with your reference number, contact email and phone number for us to investigate your case and claims. Response date: 24th May 2021

Complete waste of time

Don’t waste your money. Complete waste of time and money. They talk a good game and don’t do anything other than send a few emails. Customer service is terrible, they don’t want to know as soon as they have your money. Reviewed on: 22nd October 2020

Paid an annual fee, passed a few debts to them, not received a penny, steer clear

paid them a four figure amount, promised reviews, status reports, progress, face to face with debtors...they sent texts and did nothing any amateur could do. Never ever gave progress report probably because none to report. Their credit report shows high risk, not at all surprising. Reviewed on: 21st October 2020

keep all your money

They failed to do anything on my case against lambert car sales Ltd other than make the odd phone call and send a letter. I had to apply to stop the company closing down. I had to attend court twice to win the case, I had to pay more money in fees. When it came to bailiffs collecting they got the money paid to them and it took 7 months to get anything out of them even then it was just the value of the car and no costs. I raised a complaint in December 2019 which is still not resolved. I paid £1200 to have a debt recovered which they said they would also recover but have not. It is as if they have no intent to recover their costs because they have taken it from me. They also keep a third of what is recovered. They collected £3171.88 and paid me £1704.08 7 months after collecting, as you can see they have kept more than a third. They do not reply to emails and my case handler is always not available. I have raised 2 complaints which they have ignored the only way I can get any response is to put it in the public domain, even then they complain about review platform policy and dispute negative feedback so it gets blocked without resolving why the negative feedback was left. Reviewed on: 16th August 2020

Reply from Are You Owed Money Hi. Based on your username we are unable to locate your case on our customer database. Could you please email [email protected] with your case reference, contact telephone and email for us to investigate. Regards, the AYOM team. Response date: 20th May 2021

useless company

i work in the finance industry and this is by far the most incompetent company i have had to deal with. they are USELESS!! Reviewed on: 23rd July 2020

Not to be trusted

AYOM collected the money due from my customer but will not pass it to me. The case details which I should be able to access on line are incorrect and don't show that they have collected the money although they have told me in emails that they have all the money and I should get it at the end of March. (They collected the money in December.) Now it is June and apart from a contact from them because I gave an honest review of my experience, they have not answered emails or recorded delivery letters. Reviewed on: 4th June 2020

Very happy

Took a little while during the last 3 months to sort everything out but they kept me informed during the case. Recovered my entire debt and I've just received my money. Reviewed on: 3rd June 2020

Response

After the last review, I had a response from my case manager (Will), it took him 2 emails to revert to type. Reviewed on: 23rd May 2020

Truly shocking service and support

They have not even attempted to provide me with the service promised. They refuse to respond to my emails. I am working harder than anyone at this company in typing this review. I am seriously considering taking a debt collector to a small claims court to retrieve my fee. Go Figure! AVOID! Reviewed on: 11th February 2020

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