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Ayom Debt Recovery: Debt collection reviews

Name: Debt collection
Rating: 1.76 (84 reviews)

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1.76

Based on 84 reviews, last reviewed 16th Aug 2026

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

13%

3 star

2 star

85%

Latest highest rating:

5

Very good xxxxx Go with them they make sense xx very nice very good Reviewed on: 30th July 2024

Latest lowest rating:

1

Do not use this company This is the worst company I have ever dealt with. Although they collected funds for me, they failed to pass the payments on to. They held the funds fo... Read more Reviewed on: 16th August 2026

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About this product

Ayom Debt Recovery provide services to help with debt collection including recovery, tracing, mediation, credit checking and legal support.

Each client has a customer service contact as well as a profile on a client portal. The details of the case are updated 24 hours a day so you know what’s happening with your debtor.

Ayom reviews help you find out what it’s really like to be a customer. If you’ve used Ayom before, you can also leave a review and share your experience.

Review Ayom Debt Recovery: Debt collection now

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Ayom Debt Recovery Debt collection reviews (84)

This organisation should be banned from trading

Have been awaiting a response from AYOM's I have been chasing them for several months and they cannot be bothered to reply. I've not received any of the money that is owed to me despite my debtor having paid the full amount back in April 24 nor have I had any kind of response or update. Given the number of people posting ta similar response I'm surprised the newspapers haven't picked up on this scam have given them to the end of the year to respond then its off to small claims court. Would be nice to just see them pay up for the money I'm owed. End of the day they have charged me for the privilege and held my funds for 8 months gaining interest. I wouldn't use them again. Despite taking them to small claims court and arranging for mediation they don't bother turning up even though they admit they have my money. Now it goes to Court to get what they owe me absolutely terrible to deal with please if you have any sense you would not use this company. This organisation should be banned from trading despite confirming on court papers that they owe me the money they have still not sent the cheque when you chase they say email your issue in and someone will get back to you because we are so busy. So you email and never here from them again. Reviewed on: 11th February 2025

DO NOT USE

Their debt recovery side is very good but it would be as this company is collecting your money, but not for you, rather for themselves! AYOM collected over £5,000 for us on 8th August 2024 and as of today we have not seen a penny of it. First they will tell you their repayment terms are 60 days, they they will tell you it can be 90. This is if you can get hold of their 'Customer Service' team which you will struggle to do. DO NOT USE AYOM, they are a scam company. Reviewed on: 21st January 2025

Reply from Ayom Debt Recovery Good morning. Thank you for your review. Please could you email [email protected] with your client ID, contact email and telephone number so our team can investigate your case. We are unfortunately unable to identify your case by your Smart Money People username alone. Kind regards, the AYOM team. Response date: 4th February 2025

Being scammed?

Two years ago I had a problem with a tenant not paying her rent. Long story short she ended up owing me around £1250. In trying to find a solution I came across Are You Owed Money and after a very helpful phone call signed up with the promise that if they recovered my money they'd also tag on the fee to the debtor so I wouldn't be out of pocket there either. Fast forward some months and they eventually got the debtor to pay up with a payment scheme. And that's where my problems started. I thought - mistakenly - that I'd simply get paid when they did. However they needed to go beyond a claw back period to ensure AYOM didn't pay me only for the debtor to claim it back. Fair enough. But then because the debtor was paying by card that could be around 180 days. Okayyyy. So I waited patiently for the instalments to start coming in. And I waited. And waited. Despite many phone calls and emails around 7 months from the first instalment I have received £0. Whilst AYOM confirmed they'd received £2k (they obviously bump the amount up significantly to cover their costs) they have yet to remit a penny. I've got no indication when or even if they will ever pay me my own money back. It's an ingenious scam it appears. You provide the debtor, you pay them to recoup the money, they get it back and keep it. Please don't fall for it. Reviewed on: 9th January 2025

This is a scam company.

This is a scam company. They make their money by charging their customers cancellation fe of £150 when they cancel their request due to poor service. Reviewed on: 24th December 2024

Taking legal action against them

This is not a debt collection company. They are out and out thieves. They collect the money you are owed, then keep it. They have been sitting on my money since July. They are probably bankrupt. I'm taking legal action against them. Reviewed on: 10th December 2024

Waste of time.

Waste of time.... Promise a lot and underdeliver. After 7 months not a penny collected and all they do is send texts and emails. Avoid Reviewed on: 22nd November 2024

Great sales pitch, terrible service.

Great sales pitch, terrible service. Lots of automated emails and messages sent but no action like phone calls, visiting the debtor, or enforcement taken. Very much felt like a 'take your money and run' operation. And no updates, not even when requested via their client portal. Extremely disappointing and we will never use them again. But it was an expensive lesson. Reviewed on: 14th November 2024

Be Careful

Be Careful , I Paid ¬ 160 Pound to react on my Behalf and Contact Debtor after chasing the debtor , the Debtor Paid then (Are You Owed Money) they confirmed that they received the money on may 2024 , until this moment I couldn't receive the money from ( Are You Owed Money ) until now , keep saying that I need to read the contract which is 8 pages , 8 page contract for an amount less than 5000 pound , why they did not send this contract from beginning , its been sent before the Debtor decided to pay? long waiting period , bad communication and delay in respond , all responded not stating when the payment will be done even the approximately period . continue saying that the Bank did not do the clearance of the amount , its been 7 month and we still waiting , be aware of these things Reviewed on: 7th November 2024

The worst company i have ever dealt with - Do not use

In September 2023 my company employed them to recover a debt from one of my clients who refused to pay his final bill. They took £2,500 as a fee after coming to my house with the big sell. They successfully collected the debt on November 26th 2023. Well almost 12 months later and numerous phone calls and email the money has still not been returned to me!! They hide behind the collection department and never answer the phone or reply to emails. On Monday 11th November 2024 I will be driving up to there offices in Preston to get my money!! They are the worst c company I have ever come across has have c used me and my family emended mental stress and illness. Reviewed on: 6th November 2024

Absolutely shocking.

Absolutely shocking. Chased and chased this company for an answer. case AY-5163-0217.001. Wasting so much time and they are withholding payment for a debt they have recovered. Same few members of staff answer and give the same -no-one here to talk. Have given an ultimatum - before taking this further. This company should be stuck off. CRIMINAL. If I could I would give negative stars. Been chasing my money for ten months and not received a penny and emails not replied to. STAY CLEAR OF THIS COMPA Reviewed on: 5th November 2024

Reply from Ayom Debt Recovery Hi Francesca. We're disappointed to see this review. It has been passed to our customer service team. Response date: 4th February 2025

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Ayom Debt Recovery: Debt collection reviews

No new 5 star reviews

50% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Ayom Debt Recovery: Debt collection now

Ayom Debt Recovery Debt collection reviews (84)

This organisation should be banned from trading

DO NOT USE

Being scammed?

This is a scam company.

Taking legal action against them

Waste of time.

Great sales pitch, terrible service.

Be Careful

The worst company i have ever dealt with - Do not use

Absolutely shocking.

Review Ayom Debt Recovery: Debt collection now

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