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Ayom Debt Recovery: Debt collection reviews

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1.56
Based on 78 reviews, last reviewed 9th Jul 2025
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Latest highest rating:

5

Very good xxxxx Go with them they make sense xx very nice very good Reviewed on: 30th July 2024
Mark wilde 's avatar
Mark wilde

Latest lowest rating:

1

Extremely disappointing experience Extremely disappointing experience – avoid this company. They collected payments from our clients without notifying us, and we only found out because ... Read more Reviewed on: 9th July 2025
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Apartment Wharf
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About this product

Ayom Debt Recovery provide services to help with debt collection including recovery, tracing, mediation, credit checking and legal support.

Each client has a customer service contact as well as a profile on a client portal. The details of the case are updated 24 hours a day so you know what’s happening with your debtor.

Ayom reviews help you find out what it’s really like to be a customer. If you’ve used Ayom before, you can also leave a review and share your experience.

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Ayom Debt Recovery Debt collection reviews (78)

Extremely disappointing experience

1
Extremely disappointing experience – avoid this company. They collected payments from our clients without notifying us, and we only found out because a few clients reached out directly to confirm they had paid. It’s now been three years, and I’m still chasing them to transfer the funds owed to us. There is no phone number to contact the relevant department. communication is only via email, and they rarely respond. Additionally, their customer service has been consistently unhelpful and, at times, outright rude. Reviewed on: 9th July 2025
Apartment Wharf's avatar
Apartment Wharf

Rogue Company

1
AYOM collected the debt from my debtor but failed to pass it on to me Reviewed on: 8th July 2025
Roy C's avatar
Roy C

DO NOT USE THIS COMPANY IF I COULD GIVE MINUS STARS...

1
DO NOT USE THIS COMPANY IF I COULD GIVE MINUS STARS I WOULD DO. FALSE ADVERTISING ON THEIR WEBSITE AND NOTHING RECEIVED FROM THEM OTHER THAN A COMPUTER PRINT OUT WHICH TELLS ME THEY HAVE RECEIVED THE MONEY I AM OWED BUT NOTHING FROM THEM AND NOTHING IS THE SERVICE RECEIVED FROM THIS COMPANY, PROFESSIONAL SCAMMERS WHO DELIVER AN UNPROFESSIONAL SERVICE AND ONLY HAVE ONE DIRECTOR IN THE COMPANY WHICH WAS INCORPORATED IN FEBRUARY 2025 !!!!!! I have never been treated so badly by a company. It is bad enough that a company did not pay for all the services I offered but it is worse that ARE YOU OWED MONEY received my monies and have not paid this out to me. I send emails to customer service, I phone them no answer. Quick enough to take the case at the beginning but no service once they RECEIVED THE MONEY I WAS OWED. . I now email them daily and try to get someone on the phone (not a chance). I still have not got any money or answers to my complaint. They do not even follow their own complaints procedure and just ignore you so use another company or go through small claims court at least you would have something to show for the work that you do. DO NOT USE THEM THEY ARE SCAMMERS AND EVEN ON COMPANY HOUSE HAVE HAD TO START A NEW BUSINESS THIS YEAR SHOCKING SHOCKING , SHOCKING. Reviewed on: 6th May 2025
SHEILA 's avatar
SHEILA

Haven’t paid debt recovered

1
Collected debt but haven’t paid out, 9 months since saying debt had been paid by the debtor. Didn’t tell us it had been paid, we contacted them and they said we’d hear from the financial department. Passed around between departments and no longer receiving contact. Reviewed on: 25th April 2025
Siobhan's avatar
Siobhan

They take ur money and keep it, run away from these...

1
They take ur money and keep it, run away from these people Reviewed on: 11th April 2025
Christine r's avatar
Christine r

Avoid at all costs

1
Sadly a very poor experience. Despite collecting in all the money from our customer, they are yet to finish paying over the amount to us. Will not respond to emails or phone calls. Avoid these people at all cost, they will keep your money. Case AY-5159-4587 Reviewed on: 9th April 2025
AY-5159-4587's avatar
AY-5159-4587

Debt recovered by them and now they have closed my case

1
They received the debt recovery money, notified me it had been collected. They then closed the case without payment and when i called up for an updated they passed me around from one department to another until they told me to contact the customer support via email. This was 3 months ago and I've not heard from anyone since. They know what they are doing by not replying and judging by what ive now read about them doing the exact same thing to arguably hundreds of other people its fair to say you shouldn't use them. Reviewed on: 31st March 2025
Dan W's avatar
Dan W

They’re advertising is a scam!

1
They’re advertising is a scam!!!no win no pay is a scam!!!you will charge you even they don’t get your money back!!!like is the most of the cases!!!avoid them on all costs!! Reviewed on: 20th February 2025
Georgi T's avatar
Georgi T

This organisation should be banned from trading

1
Have been awaiting a response from AYOM's I have been chasing them for several months and they cannot be bothered to reply. I've not received any of the money that is owed to me despite my debtor having paid the full amount back in April 24 nor have I had any kind of response or update. Given the number of people posting ta similar response I'm surprised the newspapers haven't picked up on this scam have given them to the end of the year to respond then its off to small claims court. Would be nice to just see them pay up for the money I'm owed. End of the day they have charged me for the privilege and held my funds for 8 months gaining interest. I wouldn't use them again. Despite taking them to small claims court and arranging for mediation they don't bother turning up even though they admit they have my money. Now it goes to Court to get what they owe me absolutely terrible to deal with please if you have any sense you would not use this company. This organisation should be banned from trading despite confirming on court papers that they owe me the money they have still not sent the cheque when you chase they say email your issue in and someone will get back to you because we are so busy. So you email and never here from them again. Reviewed on: 11th February 2025
S Allard 's avatar
S Allard

DO NOT USE

1
Their debt recovery side is very good but it would be as this company is collecting your money, but not for you, rather for themselves! AYOM collected over £5,000 for us on 8th August 2024 and as of today we have not seen a penny of it. First they will tell you their repayment terms are 60 days, they they will tell you it can be 90. This is if you can get hold of their 'Customer Service' team which you will struggle to do. DO NOT USE AYOM, they are a scam company. Reviewed on: 21st January 2025
Richard S's avatar
Richard S
Reply from Ayom Debt Recovery Good morning. Thank you for your review. Please could you email [email protected] with your client ID, contact email and telephone number so our team can investigate your case. We are unfortunately unable to identify your case by your Smart Money People username alone. Kind regards, the AYOM team. Response date: 4th February 2025
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