Are You Owed Money Debt Collection Reviews

  Ratings based on 43 reviews       Last review 3 weeks ago    

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Your Debt Collection Reviews

43 reviews

Review Are You Owed Money 's Debt Collection now

Thieves

I approached AYOM in later 2019 to recover a debt and belongings from my ex fiancé Their representative attended my home and showed him documentation that supported my case. He reassured me that my case was solid and that AYOM would have no trouble recove Read more

I approached AYOM in later 2019 to recover a debt and belongings from my ex fiancé Their representative attended my home and showed him documentation that supported my case. He reassured me that my case was solid and that AYOM would have no trouble recovering my money to the the point of the Debtors bankruptcy if necessary

He left a contract and emailed me proposal. I explained that based on previous case of mine back in 1995 I was hesitant

I was then pestered with calls and e-mails from the representative and agreed to pay £3800 in advance.

AYOM wrote to the debtor and made numerous phone calls without success which resulted in the debtor reporting them and myself to the police

The AYOM representative explained that this was a common course of action by debtors and would not push them off?

The police investigation concluded with no evidence

I requested AYOM take further steps for recovery but they explained they were too busy with home visits and had postponed all such activities

We then entered lockdown and I have called AYOM numerous times and had no funds and action by themselves other than on one occasion a representative of their company called me and asked to to remove my Trustpilot review on the reassurance that she would investigate matters

I never heard anything

Trust Pilot have removed three previous reviews of AYOM by myself?

Reviewed on 13th September 2022
Jeremy Hartigan's avatar
Jeremy Hartigan

DO NOT USE THIS COMPANY! TOTAL SCAM!!

Please, I urge you please not to use this company. They get you to hand over money straight away with no mention about their T's & C's AYOM just tell you that they can get you the debt with no problem at all. I paid £1100 and it's turned out into nothing Read more

Please, I urge you please not to use this company. They get you to hand over money straight away with no mention about their T's & C's AYOM just tell you that they can get you the debt with no problem at all. I paid £1100 and it's turned out into nothing more than a bet! Because that's all it is. I am going to take these guys to the small claims court to get my money back. You can't ring them up and if you do you just get told off for ringing up. Also takes them 14 working days to reply to emails. The customer portal is vaguest piece of information gathering ever..a complete waste of time! AYOM don't even tell you about the 90 days holding perod for your money. They say it's to prevent charge backs but it's not it's all about them getting more money off the intrest they earn of that money. You get suckered in because you are told straight away that they can get this debt and you think great its an easy win! But this couldn't be any further from the truth. Like I say please avoid at all costs

Reviewed on 7th September 2022
WAYNE J's avatar
WAYNE J

Reply from Are You Owed Money

Good afternoon Wayne. Are You Owed Money Ltd always aims to achieve a positive result as quickly as possible with every client. This cannot be the case 100% of the time however our collection strategies are effective in most cases. Our terms and conditions which set out how we work, our charges and holding periods are available for anybody to access on our website before they sign up as well as being given a copy on signup. All contracts provide for a 7 day cooling off period, during which time you are entitled to question any terms you are concerned about. Our team are always happy to provide answers and help explain all areas of the terms and conditions. Our holding periods are designed to protect clients from charge backs in which the debtor claws money back from their bank or card provider. We have an article regarding why we have this holding period here: https://www.areyouowedmoney.co.uk/ayom-blog/post/chargebacks-holding-period.php For updates on your case, your client portal provides a snapshot of work carried out including contact made with the debtor. Our customer service team can always provide more detailed information if required and are happy to do so. If you wish to raise a complaint which we require to be put to us official in writing, our procedure is available here: https://www.areyouowedmoney.co.uk/contact-ayom/complaints-procedure.php Regards, the AYOM team.

Are you owed money? - you will be, by AYOM

Following a 90 days period after collection AYOM customer service are unable to tell me when I will get paid and the finance department do not reply. It's been 120 days now since they collected money and I have not seen a penny of it with no communication Read more

Following a 90 days period after collection AYOM customer service are unable to tell me when I will get paid and the finance department do not reply. It's been 120 days now since they collected money and I have not seen a penny of it with no communication when I will other than "the finance department have not replied to us"
This is un unethical company that hold on to money collected as long as they possibly can (and I'm giving the benefit of the doubt here that I will eventually get my money back - avoid.

Reviewed on 24th August 2022
Tony Gibson's avatar
Tony Gibson

Reply from Are You Owed Money

Good morning Tony. We can confirm that the customer service team has been in touch and subsequently, all payments due on this account have been made. If you have any further queries about the case or our processes please email customerservices@ayom.co.uk or call us on 0333 355 7114. Kind regards, the Are You Owed Money team.

Total Scam?

Unfortunately in the same boat as many others and not a penny received despite assurances that our customer is paying up and that a cheque is on its way. Please avoid.

Reviewed on 26th July 2022
AY-5159-4587's avatar
AY-5159-4587

Reply from Are You Owed Money

Good afternoon. Our team have been in touch to resolve this matter. We attempted to call yesterday but unfortunately were unable to contact. Please could you either email or call your case handler or alternatively get in touch with our customer service team on customerservices@ayom.co.uk to arrange details to resolve your payment. Kind regards, the AYOM team.

Stay away from this company!

Stay away from this company. They sound very confident promising you a lot of things. After you have paid, they will do nothing. They have a very good sales person Michael King, who is a professional lier. He will be chasing you with promises that they Read more


Stay away from this company. They sound very confident promising you a lot of things. After you have paid, they will do nothing. They have a very good sales person Michael King, who is a professional lier. He will be chasing you with promises that they will help you to get your money back and they will do everything for that. Once you have paid your fee, he won’t even return your call or answer your email. The case worker will then tell you that it might take 5 years to get your money back and they don’t guarantee anything. They never tell this before you pay the fee. You won’t be able to get your money back either. A bunch of crooks and professional liers. When someone owes you money, it’s a pain in the ass enough. These people will add a lot of bleeding haemorrhoids to it…Do NOT use them!

Reviewed on 2nd July 2022
Helen's avatar
Helen

Avoid this company is a scam.

I get in touch with this company last year in July due one of my clients didn't pay my last invoice, at the moment that I called they immediately ask me to pay instantly the fee that they have, and I did. After 1 month the creditor paid the invoice and r Read more

I get in touch with this company last year in July due one of my clients didn't pay my last invoice, at the moment that I called they immediately ask me to pay instantly the fee that they have, and I did.
After 1 month the creditor paid the invoice and received a confirmation for the payment, at this point, you think wow all done, fantastic, so fast, and professional.
Wrong, at the same moment, start my Odissea with this company,
First, they told me that I have to wait up to 90days to get my money, and I did, after 3 months they told me that my check was in progress of payment ( November 2021 )
So I waited, in December I called and they said that the payment was due by the end of the month.
In January I called again and nobody was able to give me an explanation why I haven't received my check.
In February same, called and get a new excuse, sorry we missed the payment date, you will receive the check on the next payment date,
Now is the 14 of March and after another call the new excuse, sorry we got the postcode wrong, we will send the correct information to the financial team,
Basically,
6 months
20 emails
30 calls
And nothing has changed,
So if you need someone to chase up your creditors for any reason, don't get in touch with this company, is a scam, the taking your payment immediately and they let you wait for months and months for giving you want is yours.
Perhaps I regret the moment that I get in touch with AYOM.

Reviewed on 14th March 2022
f&b futuro's avatar
f&b futuro

Reply from Are You Owed Money

Thank you for your feedback. We are glad that we have been able to help to recover all of your outstanding debt and that you have now received payment. Kind regards, The Are You Owed Money Team.

Avoid!!

Collected a debt from our client but have failed to pay across to us despite being well over 90 days . No response from finance team with date we will actually receive the payment we are entitled too .

Reviewed on 16th December 2021
Yvonne Cooper's avatar
Yvonne Cooper

Inept and ineffective

Signed contract in June 2020, not a penny received yet they have held back monies paid by debtor beyond terms and conditions. They have not resoned to information request for several weeks. Despite inevitable 38.5% charge by AYOM I am engaging another com Read more

Signed contract in June 2020, not a penny received yet they have held back monies paid by debtor beyond terms and conditions. They have not resoned to information request for several weeks. Despite inevitable 38.5% charge by AYOM I am engaging another company.

Reviewed on 7th December 2021
Carmel Brown's avatar
Carmel Brown

Reply from Are You Owed Money

We were unable to locate this reviewer. If you are an AYOM client please email customerfeedback@ayom.co.uk with your ID, contact phone and email for us to investigate this review. Our terms and conditions are freely available on our website for the public to view at any time.

Don't waste any more of your money

If this company really exists do not engage with them. Full of promises and no action. Say they've written and phoned my debtor for months now but wont prove it. Complete waste of time and money.

Reviewed on 3rd October 2021
Bob Low's avatar
Bob Low

Reply from Are You Owed Money

We were unable to locate this reviewer. If you are an AYOM client please email customerfeedback@ayom.co.uk with your ID, contact phone and email for us to investigate this review.

Great Debt Recovery Company :)

It took some time with Covid-19 and problems with the person owing the debt trying to get out of it but after some time Are You Owed Money finally received all of the money in full. A+ service, would highly recommend this company to recover anyone's debt

Reviewed on 1st October 2021
Max Harbison's avatar
Max Harbison

Reply from Are You Owed Money

Good afternoon Max. Thank you very much for taking some time to write about your experience with us. We appreciate the positive feedback and comments regarding your interaction with our staff. Please get in touch if we can provide any further assistance. Kind regards, the Are You Owed Money team.

Nice lady

The lady sorted out everything great customer service

Reviewed on 17th September 2021
Louise Speed's avatar
Louise Speed

Reply from Are You Owed Money

Good morning Louise. We appreciate your feedback and are pleased to see you had a positive interaction and result with us. Please get in touch if we can answer any questions for you. Kind regards, the AYOM team.

Very happy with the service from debbie

Have agreed a payment plan which suits all involved

Reviewed on 11th September 2021
Kevin marsh's avatar
Kevin marsh

Reply from Are You Owed Money

Good morning Kevin. Thank you very much for your review, we appreciate the feedback on your experience with us. Please get in touch if we can provide any further assistance on your matter. Kind regards, the Are You Owed Money team.

Quick and Efficient

Debbie was very efficient and dealt with my query quickly and have good customer service.

Reviewed on 7th September 2021
Sam's avatar
Sam

Reply from Are You Owed Money

Good afternoon Sam. Thank you for reviewing your experience. We are very pleased to see your case handler abided by our core values to provide a positive and efficient service while engaging with you. Please get in touch if you have any questions. Kind regards, the Are You Owed Money team.

Helpful Service

I spoke with Victoria who has very polite and understanding of my issue. After raising a dispute she talked me through the actions I need to take to ensure I am not paying anymore money than is required. Thank you for all your help today Victoria x

Reviewed on 7th September 2021
Gina Short's avatar
Gina Short

Reply from Are You Owed Money

Good afternoon Gina. Thank you very much for your review. We appreciate you taking some time to talk about your experience. We are very pleased to see your case handler resolved your matter in a way suitable for all parties. Kind regards, the Are You Owed Money team.

Friendly and efficient

Was able to resolve my query quickly and effieciently, pleasure to deal with.

Reviewed on 2nd September 2021
Jack's avatar
Jack

Reply from Are You Owed Money

Good morning Jack. Thanks for taking some time to leave your review. We appreciate the positive feedback and are happy you had a good experience with our case handler. Kind regards, the Are You Owed Money team.

Amaazing service

Debbie my account manager was very clear and helpful! Would definitely recommend

Reviewed on 2nd September 2021
Xxxxxx's avatar
Xxxxxx

Reply from Are You Owed Money

Good morning. Thank you for your review. We are very appreciative of the recommendation. Please do get in touch if we can answer any questions about the case. Kind regards, the Are You Owed Money team.

Fantastic

Helpful knowledgeable no pressure literally fantastic

Reviewed on 31st August 2021
Chris 's avatar
Chris

Reply from Are You Owed Money

Good morning Chris. Thanks for taking some time to review your experience. We appreciate the feedback and are pleased you had such a positive experience with our case handler. Please get in touch if you have any questions about the case. Kind regards, the AYOM team.

Good customer service

Spoke to a lovely lady and was very satisfied with service and the outcome.

Reviewed on 27th August 2021
Karen powrie's avatar
Karen powrie

Reply from Are You Owed Money

Good morning Karen. Thank you very much for your review. We appreciate the feedback and are very pleased to see you have had an easy and positive experience with our representative. Kind regards, the Are You Owed Money team.

Very helpful

Very quick reply to my query via email and my problem was sorted within one email. Debbie was very helpful and non judgemental.

Reviewed on 27th August 2021
Emma's avatar
Emma

Reply from Are You Owed Money

Good morning Emma. Thank you for your review. We appreciate the feedback and are pleased to see you have had a positive experience with us. Kind regards, the Are You Owed Money team.

Awful

Got less back from debtors than I paid for the service from AYOM. Communication terrible, lies after lies

Reviewed on 19th August 2021
Chorley Vets's avatar
Chorley Vets