I was not told of the true cost of this 'service' during my initial enquiry.
When I first enquired I was told that the cost to recover would be £120 inc. ... Read more
When I first enquired I was told that the cost to recover would be £120 inc. VAT.
The amount I wanted to recover was only £280 but I was told that the fee would be added to the original debt. In the event, the debtors mother contacted me, ( I appreciate that was partially due to AYOM contact), and said she would pay the debt and my fee. This she did, and AYOM then made a further charge on the account of £150. I had to bear this further charge myself, making a cost of £270 to recover £280. If I could wind the clock back I would definitely not engage AYOM.
Reviewed on 26th June 2021
Colin Goddard
Reply from Are You Owed Money
Thank you for your review. We are glad that the debt was paid and that, as advised, the agreement fee charged for our time and effort in recovery of the case was also repaid. You should also be aware from the terms and conditions of the contract that there is a collection charge on payment of the debt, also recoverable by the debtor, which we advised you at the time of the total sum when the offer of payment was made.
You have not been charged £270 to recover £280. You were charged £100 (excluding VAT), to recover £300, which was repaid to you by the debtor meaning a cost of £Nil. We are entitled under the contract to a further sum from monies received and advised you of the total sum on 3rd June 2021. It then appears from the cease notes that you accepted a lower amount than the total advised.
We are sorry that you feel aggrieved, had you not accepted the lower amount and instead taken payment of the full amount as advised then the cost to you would have been zero.
Regards, the Are You Owed Money team.
