Ayom Debt Recovery reviews

Ayom Debt Recovery reviews
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Review summary
People rate this company as Poor based on 81 product reviews
Latest positive rating
Very good xxxxx
Go with them they make sense xx very nice very good

Latest negative rating
Re AY-320743 Unreturned Funds and Poor Accountability
Re:AY-320743 I have delayed writing this in the hope of a resolution. Unfortunately, despite repeated attempts to engage AYOM, the matter remains unresolved. 2019: AYOM’s... Re:AY-320743 I have delayed writing this in the hope of a resolution. Unfortunately, despite repeated attempts to engage AYOM, the matter remains unresolved. 2019: AYOM’s frontline officer demanded a £1,200 “collection charge” upfront and required me to sign an invoice which, in tiny print, stated that my signature meant I had accepted AYOM’s terms and conditions. No hard or digital copy of those terms was provided at the time. 2021–2022: AYOM recovered £500 and remitted only £275 to me—without explanation—contrary to assurances that their fees would be recovered from the debtor and that I would be paid in line with the County Court Judgment. AYOM subsequently recovered a further £3,300. Later, when the debtor sought to pay £10,000 directly to me, I acted in good faith and asked him to route it via AYOM, given they had already commenced recoveries. Outstanding balance: As at today, AYOM still owes me £12,839.21 plus the £1,200.00 refundable deposit. In June 2024, AYOM’s Director of Operations stated that a payment of £7,136.00 had been “attempted”, but no evidence was produced when requested. Communication: I have sent over 70 emails including countless letters and phone calls to AYOM without a meaningful response. My most recent email, on 06 October 2025, again asked AYOM to deduct their charges and pay the balance. Instead, AYOM unilaterally declared the case closed. This prolonged situation has caused significant distress and has adversely affected my mental health. In my view, AYOM’s handling of this case falls short of the standards of transparency, lawful conduct and customer care that customers should reasonably expect. What I am seeking: A full, itemised statement of all sums recovered, fees applied, and monies held; and Immediate remittance of the net balance due to me (after any contractually agreed charges). AYOM should urgently review its governance, documentation practices, and customer service. A transparent reconciliation and prompt payment would be the right first step. I will update this review should AYOM decide to resolve this issue. Read more Read less

About Ayom Debt Recovery
Ayom Debt Recovery help people to recover the money they’re owed.
Starting out in 2014, Ayom brought together and built a team of experienced debt recovery agents. Ayom was the first debt recovery agency in the UK to offer a service level agreement (SLA). This SLA was a promise to do as much as possible on each case as they could.
Ayom Debt Recovery help with consumer, commercial and corporate debt recovery.
Ayom Debt Recovery at a glance
Contact details
- Phone
- 01772 282 583
- [email protected]
- Main address
- Ayom Debt Recovery, Unit 4A, Edward VII Quay, Navigation Way, Preston, PR2 2YF
Reviews for Ayom Debt Recovery
Showing 11 of 81 company reviews • Last reviewed within 7 days
Re AY-320743 Unreturned Funds and Poor Accountability
Re:AY-320743 I have delayed writing this in the hope of a resolution. Unfortunately, despite repeated attempts to engage AYOM, the matter remains unresolved. 2019: AYOM’s... Re:AY-320743 I have delayed writing this in the hope of a resolution. Unfortunately, despite repeated attempts to engage AYOM, the matter remains unresolved. 2019: AYOM’s frontline officer demanded a £1,200 “collection charge” upfront and required me to sign an invoice which, in tiny print, stated that my signature meant I had accepted AYOM’s terms and conditions. No hard or digital copy of those terms was provided at the time. 2021–2022: AYOM recovered £500 and remitted only £275 to me—without explanation—contrary to assurances that their fees would be recovered from the debtor and that I would be paid in line with the County Court Judgment. AYOM subsequently recovered a further £3,300. Later, when the debtor sought to pay £10,000 directly to me, I acted in good faith and asked him to route it via AYOM, given they had already commenced recoveries. Outstanding balance: As at today, AYOM still owes me £12,839.21 plus the £1,200.00 refundable deposit. In June 2024, AYOM’s Director of Operations stated that a payment of £7,136.00 had been “attempted”, but no evidence was produced when requested. Communication: I have sent over 70 emails including countless letters and phone calls to AYOM without a meaningful response. My most recent email, on 06 October 2025, again asked AYOM to deduct their charges and pay the balance. Instead, AYOM unilaterally declared the case closed. This prolonged situation has caused significant distress and has adversely affected my mental health. In my view, AYOM’s handling of this case falls short of the standards of transparency, lawful conduct and customer care that customers should reasonably expect. What I am seeking: A full, itemised statement of all sums recovered, fees applied, and monies held; and Immediate remittance of the net balance due to me (after any contractually agreed charges). AYOM should urgently review its governance, documentation practices, and customer service. A transparent reconciliation and prompt payment would be the right first step. I will update this review should AYOM decide to resolve this issue. Read more Read less
Dont waste your time
Useless! Sent the person that owed me money countless emails and attempted to call them. This softly softly approach to debt collection only works in a fantasy land
Products from Ayom Debt Recovery
Showing all products offered by Ayom Debt Recovery
Debt collection
by Ayom Debt RecoveryAyom Debt Recovery provide services to help with debt collection including recovery, tracing, mediation, credit checking and legal support. Each client has a customer service contact as well as a...
Debt collection
by Ayom Debt RecoveryAyom Debt Recovery provide services to help with debt collection including recovery, tracing, mediation, credit checking and legal support. Each client has a customer service contact as well as a...
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