Re:AY-320743 I have delayed writing this in the hope of a resolution. Unfortunately, despite repeated attempts to engage AYOM, the matter remains unresolved. 2019: AYOM’s... Re:AY-320743 I have delayed writing this in the hope of a resolution. Unfortunately, despite repeated attempts to engage AYOM, the matter remains unresolved. 2019: AYOM’s frontline officer demanded a £1,200 “collection charge” upfront and required me to sign an invoice which, in tiny print, stated that my signature meant I had accepted AYOM’s terms and conditions. No hard or digital copy of those terms was provided at the time. 2021–2022: AYOM recovered £500 and remitted only £275 to me—without explanation—contrary to assurances that their fees would be recovered from the debtor and that I would be paid in line with the County Court Judgment. AYOM subsequently recovered a further £3,300. Later, when the debtor sought to pay £10,000 directly to me, I acted in good faith and asked him to route it via AYOM, given they had already commenced recoveries. Outstanding balance: As at today, AYOM still owes me £12,839.21 plus the £1,200.00 refundable deposit. In June 2024, AYOM’s Director of Operations stated that a payment of £7,136.00 had been “attempted”, but no evidence was produced when requested. Communication: I have sent over 70 emails including countless letters and phone calls to AYOM without a meaningful response. My most recent email, on 06 October 2025, again asked AYOM to deduct their charges and pay the balance. Instead, AYOM unilaterally declared the case closed. This prolonged situation has caused significant distress and has adversely affected my mental health. In my view, AYOM’s handling of this case falls short of the standards of transparency, lawful conduct and customer care that customers should reasonably expect. What I am seeking: A full, itemised statement of all sums recovered, fees applied, and monies held; and Immediate remittance of the net balance due to me (after any contractually agreed charges). AYOM should urgently review its governance, documentation practices, and customer service. A transparent reconciliation and prompt payment would be the right first step. I will update this review should AYOM decide to resolve this issue. Read more Read less

Useless! Sent the person that owed me money countless emails and attempted to call them. This softly softly approach to debt collection only works in a fantasy land

Terrible customer service. Recover found but don't pay to their customers

Extremely disappointing experience – avoid this company. They collected payments from our clients without notifying us, and we only found out because a few clients... Extremely disappointing experience – avoid this company. They collected payments from our clients without notifying us, and we only found out because a few clients reached out directly to confirm they had paid. It’s now been three years, and I’m still chasing them to transfer the funds owed to us. There is no phone number to contact the relevant department. communication is only via email, and they rarely respond. Additionally, their customer service has been consistently unhelpful and, at times, outright rude. Read more Read less

AYOM collected the debt from my debtor but failed to pass it on to me

DO NOT USE THIS COMPANY IF I COULD GIVE MINUS STARS I WOULD DO. FALSE ADVERTISING ON THEIR WEBSITE AND NOTHING RECEIVED FROM THEM OTHER... DO NOT USE THIS COMPANY IF I COULD GIVE MINUS STARS I WOULD DO. FALSE ADVERTISING ON THEIR WEBSITE AND NOTHING RECEIVED FROM THEM OTHER THAN A COMPUTER PRINT OUT WHICH TELLS ME THEY HAVE RECEIVED THE MONEY I AM OWED BUT NOTHING FROM THEM AND NOTHING IS THE SERVICE RECEIVED FROM THIS COMPANY, PROFESSIONAL SCAMMERS WHO DELIVER AN UNPROFESSIONAL SERVICE AND ONLY HAVE ONE DIRECTOR IN THE COMPANY WHICH WAS INCORPORATED IN FEBRUARY 2025 !!!!!! I have never been treated so badly by a company. It is bad enough that a company did not pay for all the services I offered but it is worse that ARE YOU OWED MONEY received my monies and have not paid this out to me. I send emails to customer service, I phone them no answer. Quick enough to take the case at the beginning but no service once they RECEIVED THE MONEY I WAS OWED. . I now email them daily and try to get someone on the phone (not a chance). I still have not got any money or answers to my complaint. They do not even follow their own complaints procedure and just ignore you so use another company or go through small claims court at least you would have something to show for the work that you do. DO NOT USE THEM THEY ARE SCAMMERS AND EVEN ON COMPANY HOUSE HAVE HAD TO START A NEW BUSINESS THIS YEAR SHOCKING SHOCKING , SHOCKING. Read more Read less

Collected debt but haven’t paid out, 9 months since saying debt had been paid by the debtor. Didn’t tell us it had been paid, we... Collected debt but haven’t paid out, 9 months since saying debt had been paid by the debtor. Didn’t tell us it had been paid, we contacted them and they said we’d hear from the financial department. Passed around between departments and no longer receiving contact. Read more Read less

They take ur money and keep it, run away from these people

Sadly a very poor experience. Despite collecting in all the money from our customer, they are yet to finish paying over the amount to us.... Sadly a very poor experience. Despite collecting in all the money from our customer, they are yet to finish paying over the amount to us. Will not respond to emails or phone calls. Avoid these people at all cost, they will keep your money. Case AY-5159-4587 Read more Read less