Ayom Debt Recovery reviews
Ayom Debt Recovery reviews
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Review summary
People rate this company as Poor based on 81 product reviews
Latest positive rating
Very good xxxxx
Go with them they make sense xx very nice very good
Latest negative rating
Re AY-320743 Unreturned Funds and Poor Accountability
Re:AY-320743 I have delayed writing this in the hope of a resolution. Unfortunately, despite repeated attempts to engage AYOM, the matter remains unresolved. 2019: AYOM’s... Re:AY-320743 I have delayed writing this in the hope of a resolution. Unfortunately, despite repeated attempts to engage AYOM, the matter remains unresolved. 2019: AYOM’s frontline officer demanded a £1,200 “collection charge” upfront and required me to sign an invoice which, in tiny print, stated that my signature meant I had accepted AYOM’s terms and conditions. No hard or digital copy of those terms was provided at the time. 2021–2022: AYOM recovered £500 and remitted only £275 to me—without explanation—contrary to assurances that their fees would be recovered from the debtor and that I would be paid in line with the County Court Judgment. AYOM subsequently recovered a further £3,300. Later, when the debtor sought to pay £10,000 directly to me, I acted in good faith and asked him to route it via AYOM, given they had already commenced recoveries. Outstanding balance: As at today, AYOM still owes me £12,839.21 plus the £1,200.00 refundable deposit. In June 2024, AYOM’s Director of Operations stated that a payment of £7,136.00 had been “attempted”, but no evidence was produced when requested. Communication: I have sent over 70 emails including countless letters and phone calls to AYOM without a meaningful response. My most recent email, on 06 October 2025, again asked AYOM to deduct their charges and pay the balance. Instead, AYOM unilaterally declared the case closed. This prolonged situation has caused significant distress and has adversely affected my mental health. In my view, AYOM’s handling of this case falls short of the standards of transparency, lawful conduct and customer care that customers should reasonably expect. What I am seeking: A full, itemised statement of all sums recovered, fees applied, and monies held; and Immediate remittance of the net balance due to me (after any contractually agreed charges). AYOM should urgently review its governance, documentation practices, and customer service. A transparent reconciliation and prompt payment would be the right first step. I will update this review should AYOM decide to resolve this issue. Read more Read less
About Ayom Debt Recovery
Ayom Debt Recovery help people to recover the money they’re owed.
Starting out in 2014, Ayom brought together and built a team of experienced debt recovery agents. Ayom was the first debt recovery agency in the UK to offer a service level agreement (SLA). This SLA was a promise to do as much as possible on each case as they could.
Ayom Debt Recovery help with consumer, commercial and corporate debt recovery.
Ayom Debt Recovery at a glance
Contact details
- Phone
- 01772 282 583
- [email protected]
- Main address
- Ayom Debt Recovery, Unit 4A, Edward VII Quay, Navigation Way, Preston, PR2 2YF
Reviews for Ayom Debt Recovery
Showing 11 of 81 company reviews • Last reviewed within 14 days
Re AY-320743 Unreturned Funds and Poor Accountability
Re:AY-320743 I have delayed writing this in the hope of a resolution. Unfortunately, despite repeated attempts to engage AYOM, the matter remains unresolved. 2019: AYOM’s... Re:AY-320743 I have delayed writing this in the hope of a resolution. Unfortunately, despite repeated attempts to engage AYOM, the matter remains unresolved. 2019: AYOM’s frontline officer demanded a £1,200 “collection charge” upfront and required me to sign an invoice which, in tiny print, stated that my signature meant I had accepted AYOM’s terms and conditions. No hard or digital copy of those terms was provided at the time. 2021–2022: AYOM recovered £500 and remitted only £275 to me—without explanation—contrary to assurances that their fees would be recovered from the debtor and that I would be paid in line with the County Court Judgment. AYOM subsequently recovered a further £3,300. Later, when the debtor sought to pay £10,000 directly to me, I acted in good faith and asked him to route it via AYOM, given they had already commenced recoveries. Outstanding balance: As at today, AYOM still owes me £12,839.21 plus the £1,200.00 refundable deposit. In June 2024, AYOM’s Director of Operations stated that a payment of £7,136.00 had been “attempted”, but no evidence was produced when requested. Communication: I have sent over 70 emails including countless letters and phone calls to AYOM without a meaningful response. My most recent email, on 06 October 2025, again asked AYOM to deduct their charges and pay the balance. Instead, AYOM unilaterally declared the case closed. This prolonged situation has caused significant distress and has adversely affected my mental health. In my view, AYOM’s handling of this case falls short of the standards of transparency, lawful conduct and customer care that customers should reasonably expect. What I am seeking: A full, itemised statement of all sums recovered, fees applied, and monies held; and Immediate remittance of the net balance due to me (after any contractually agreed charges). AYOM should urgently review its governance, documentation practices, and customer service. A transparent reconciliation and prompt payment would be the right first step. I will update this review should AYOM decide to resolve this issue. Read more Read less
Dont waste your time
Useless! Sent the person that owed me money countless emails and attempted to call them. This softly softly approach to debt collection only works in a fantasy land
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1/5
Terrible customer service.
Terrible customer service. Recover found but don't pay to their customers
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1/5
Extremely disappointing experience
Extremely disappointing experience – avoid this company. They collected payments from our clients without notifying us, and we only found out because a few clients... Extremely disappointing experience – avoid this company. They collected payments from our clients without notifying us, and we only found out because a few clients reached out directly to confirm they had paid. It’s now been three years, and I’m still chasing them to transfer the funds owed to us. There is no phone number to contact the relevant department. communication is only via email, and they rarely respond. Additionally, their customer service has been consistently unhelpful and, at times, outright rude. Read more Read less
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1/5
Rogue Company
AYOM collected the debt from my debtor but failed to pass it on to me
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1/5
DO NOT USE THIS COMPANY IF I COULD GIVE MINUS STARS...
DO NOT USE THIS COMPANY IF I COULD GIVE MINUS STARS I WOULD DO. FALSE ADVERTISING ON THEIR WEBSITE AND NOTHING RECEIVED FROM THEM OTHER... DO NOT USE THIS COMPANY IF I COULD GIVE MINUS STARS I WOULD DO. FALSE ADVERTISING ON THEIR WEBSITE AND NOTHING RECEIVED FROM THEM OTHER THAN A COMPUTER PRINT OUT WHICH TELLS ME THEY HAVE RECEIVED THE MONEY I AM OWED BUT NOTHING FROM THEM AND NOTHING IS THE SERVICE RECEIVED FROM THIS COMPANY, PROFESSIONAL SCAMMERS WHO DELIVER AN UNPROFESSIONAL SERVICE AND ONLY HAVE ONE DIRECTOR IN THE COMPANY WHICH WAS INCORPORATED IN FEBRUARY 2025 !!!!!! I have never been treated so badly by a company. It is bad enough that a company did not pay for all the services I offered but it is worse that ARE YOU OWED MONEY received my monies and have not paid this out to me. I send emails to customer service, I phone them no answer. Quick enough to take the case at the beginning but no service once they RECEIVED THE MONEY I WAS OWED. . I now email them daily and try to get someone on the phone (not a chance). I still have not got any money or answers to my complaint. They do not even follow their own complaints procedure and just ignore you so use another company or go through small claims court at least you would have something to show for the work that you do. DO NOT USE THEM THEY ARE SCAMMERS AND EVEN ON COMPANY HOUSE HAVE HAD TO START A NEW BUSINESS THIS YEAR SHOCKING SHOCKING , SHOCKING. Read more Read less
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1/5
Haven’t paid debt recovered
Collected debt but haven’t paid out, 9 months since saying debt had been paid by the debtor. Didn’t tell us it had been paid, we... Collected debt but haven’t paid out, 9 months since saying debt had been paid by the debtor. Didn’t tell us it had been paid, we contacted them and they said we’d hear from the financial department. Passed around between departments and no longer receiving contact. Read more Read less
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1/5
They take ur money and keep it, run away from these...
They take ur money and keep it, run away from these people
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1/5
Avoid at all costs
Sadly a very poor experience. Despite collecting in all the money from our customer, they are yet to finish paying over the amount to us.... Sadly a very poor experience. Despite collecting in all the money from our customer, they are yet to finish paying over the amount to us. Will not respond to emails or phone calls. Avoid these people at all cost, they will keep your money. Case AY-5159-4587 Read more Read less
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1/5
Debt recovered by them and now they have closed my case
They received the debt recovery money, notified me it had been collected. They then closed the case without payment and when i called up for... They received the debt recovery money, notified me it had been collected. They then closed the case without payment and when i called up for an updated they passed me around from one department to another until they told me to contact the customer support via email. This was 3 months ago and I've not heard from anyone since. They know what they are doing by not replying and judging by what ive now read about them doing the exact same thing to arguably hundreds of other people its fair to say you shouldn't use them. Read more Read less
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1/5
They’re advertising is a scam!
They’re advertising is a scam!!!no win no pay is a scam!!!you will charge you even they don’t get your money back!!!like is the most of... They’re advertising is a scam!!!no win no pay is a scam!!!you will charge you even they don’t get your money back!!!like is the most of the cases!!!avoid them on all costs!! Read more Read less
Products from Ayom Debt Recovery
Showing all products offered by Ayom Debt Recovery
Debt collection
by Ayom Debt RecoveryAyom Debt Recovery provide services to help with debt collection including recovery, tracing, mediation, credit checking and legal support. Each client has a customer service contact as well as a...
Debt collection
by Ayom Debt RecoveryAyom Debt Recovery provide services to help with debt collection including recovery, tracing, mediation, credit checking and legal support. Each client has a customer service contact as well as a...
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