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Ayom Debt Recovery: Debt collection reviews

Name: Debt collection
Rating: 1.87 (85 reviews)

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1.48

Based on 85 reviews, last reviewed 17th Feb 2026

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

20%

3 star

2 star

78%

Latest highest rating:

5

Very good xxxxx Go with them they make sense xx very nice very good Reviewed on: 30th July 2024

Latest lowest rating:

1

Do not be tricked into signing upto there portal if... Do not be tricked into signing upto there portal if you are ringing them to see if they can help recover your debt. They treat this as you signing a c... Read more Reviewed on: 17th February 2026

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About this product

Ayom Debt Recovery provide services to help with debt collection including recovery, tracing, mediation, credit checking and legal support.

Each client has a customer service contact as well as a profile on a client portal. The details of the case are updated 24 hours a day so you know what’s happening with your debtor.

Ayom reviews help you find out what it’s really like to be a customer. If you’ve used Ayom before, you can also leave a review and share your experience.

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Ayom Debt Recovery Debt collection reviews (85)

Complete waste of time

Don’t waste your money. Complete waste of time and money. They talk a good game and don’t do anything other than send a few emails. Customer service is terrible, they don’t want to know as soon as they have your money. Reviewed on: 22nd October 2020

Paid an annual fee, passed a few debts to them, not received a penny, steer clear

paid them a four figure amount, promised reviews, status reports, progress, face to face with debtors...they sent texts and did nothing any amateur could do. Never ever gave progress report probably because none to report. Their credit report shows high risk, not at all surprising. Reviewed on: 21st October 2020

keep all your money

They failed to do anything on my case against lambert car sales Ltd other than make the odd phone call and send a letter. I had to apply to stop the company closing down. I had to attend court twice to win the case, I had to pay more money in fees. When it came to bailiffs collecting they got the money paid to them and it took 7 months to get anything out of them even then it was just the value of the car and no costs. I raised a complaint in December 2019 which is still not resolved. I paid £1200 to have a debt recovered which they said they would also recover but have not. It is as if they have no intent to recover their costs because they have taken it from me. They also keep a third of what is recovered. They collected £3171.88 and paid me £1704.08 7 months after collecting, as you can see they have kept more than a third. They do not reply to emails and my case handler is always not available. I have raised 2 complaints which they have ignored the only way I can get any response is to put it in the public domain, even then they complain about review platform policy and dispute negative feedback so it gets blocked without resolving why the negative feedback was left. Reviewed on: 16th August 2020

Reply from Ayom Debt Recovery Hi. Based on your username we are unable to locate your case on our customer database. Could you please email [email protected] with your case reference, contact telephone and email for us to investigate. Regards, the AYOM team. Response date: 20th May 2021

useless company

i work in the finance industry and this is by far the most incompetent company i have had to deal with. they are USELESS!! Reviewed on: 23rd July 2020

Not to be trusted

AYOM collected the money due from my customer but will not pass it to me. The case details which I should be able to access on line are incorrect and don't show that they have collected the money although they have told me in emails that they have all the money and I should get it at the end of March. (They collected the money in December.) Now it is June and apart from a contact from them because I gave an honest review of my experience, they have not answered emails or recorded delivery letters. Reviewed on: 4th June 2020

Very happy

Took a little while during the last 3 months to sort everything out but they kept me informed during the case. Recovered my entire debt and I've just received my money. Reviewed on: 3rd June 2020

Response

After the last review, I had a response from my case manager (Will), it took him 2 emails to revert to type. Reviewed on: 23rd May 2020

Truly shocking service and support

They have not even attempted to provide me with the service promised. They refuse to respond to my emails. I am working harder than anyone at this company in typing this review. I am seriously considering taking a debt collector to a small claims court to retrieve my fee. Go Figure! AVOID! Reviewed on: 11th February 2020

Couldn't be happier

Great service thanks to my case manager for sorting it out so quickly. Reviewed on: 21st January 2020

My account manager worked very hard

Can't fault my account manager on this one. Made sure they kept me informed of what was going on and managed to sort out my case within a couple of months thanks to a payment plan. Would recommend and use again. Reviewed on: 21st December 2019

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Ayom Debt Recovery: Debt collection reviews

No new 5 star reviews

25% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Ayom Debt Recovery: Debt collection now

Ayom Debt Recovery Debt collection reviews (85)

Complete waste of time

Paid an annual fee, passed a few debts to them, not received a penny, steer clear

keep all your money

useless company

Not to be trusted

Very happy

Response

Truly shocking service and support

Couldn't be happier

My account manager worked very hard

Review Ayom Debt Recovery: Debt collection now

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