Ray D's community profile page - Smart Money People

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Ray D

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Review of the Are You Owed Money, Debt Collection:

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The worst company i have ever dealt with - Do not use

In September 2023 my company employed them to recover a debt from one of my clients who refused to pay his final bill. They took £2,500 as a fee after coming to my house with the big sell. They successfully collected the debt on November 26th 2023. Well almost 12 months later and numerous phone calls and email the money has still not been returned to me!! They hide behind the collection department and never answer the phone or reply to emails. On Monday 11th November 2024 I will be driving up to there offices in Preston to get my money!! They are the worst c company I have ever come across has have c used me and my family emended mental stress and illness. Reviewed on: 6th November 2024

Reply from Are You Owed Money Good morning. Thank you for your review. Please could you email [email protected] with your client ID, contact email and telephone number so our team can investigate your case. We are unfortunately unable to identify your case by your Smart Money People username alone. Kind regards, the AYOM team. Response date: 4th February 2025

Review of the Are You Owed Money, Debt Collection:

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Total Shame and Scammers

We engaged this company to collect a debt for us in June 2023. Their Sales team were very good and said we would get our money back quickly. The lady at the office who dealt with the process was also very lovely and by November they managed to cut a deal a get back some of our money. At that point they told us that in the small print it said they hold the money for 3 months. We accepted this although very disappointed. It is now 9 month since the debtor paid them and still no money. Loads of phone calls but customer services never pick the phone up. Loads of emails but just excuses why and hide behind how busy they are or it's in the hand of finance who never answered the phone or an email. all we want is what we are owed and not excuses. On a finish note they apparent pay out by Cheque!!!! who deals with that nowadays. Reviewed on: 13th August 2024

Ray D

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Reply from Are You Owed Money Hi Ray. This is your third review across different platforms. Our customer service team have already been contacted about your other reviews and leaving more new ones will not provide a faster response. Holding periods are to protect the client. You can find all you need to know on our blog article available here: https://www.areyouowedmoney.co.uk/ayom-blog/post/chargebacks-holding-period.php Depending on the type of payment received, holding periods can vary and are not just set at 90 days. Very often, the "minimum" is 90 days. Response date: 15th August 2024

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