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Atom Bank: Savings reviews

Name: Savings
Rating: 4.37 (391 reviews)

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4.58

Based on 391 reviews, last reviewed 9th Sep 2024

33% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

79%

12%

Latest highest rating:

5

Great app with great rates Atom is app only, and years ago it wasn't great. Rejoining this year; things have improvement massively. The app is more snappy and easy to navigate, ... Read more Reviewed on: 9th September 2024

Latest lowest rating:

1

** BEWARE - Unable to withdraw savings! ** BEWARE that you might not be able to withdraw your money if you need to! Great bank until my circumstances changed and I needed to access some of ... Read more Reviewed on: 5th September 2024

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About this product

Atom Bank launched in 2016 with two savings products, their one year fixed saver, and their two year fixed saver.

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Atom Bank Savings reviews (391)

Review of the Atom Bank, Savings:

Hmmm, I waited for this?

So after registering god knows how long ago I finally get a code. I download the app... I copy the code from my email which gives me problem number 1.... there's no way to 'paste' it into the app. Why not? Isn't the point of this new bank to be different, be up to date, be slick, be easy, be a good experience you'll want to repeat and tell your friends and family about. Anyway, a bad start but....... It soon got worse!! Not only can I not paste the code in, but once I manually add it I'm presented with a picture of 'Jon' (head of Security) with a message that the code doesn't work. I double and triple check the code and go through this 3 times. Then I think, ok, the code is in capitals in the email but maybe it actually needs lowercase letters - no. I'm now a hugely frustrated ex-potential customer. You can keep your new bank and your app. I'll happily give other new banks the same crack of the whip. Maybe the guys at Atom should look at the experience Revolut provides once you download their app. Reviewed on: 22nd July 2016

Absolutely appalling service.

Absolutely appalling service. Customer service is terrible, only slightly good thing is the rate, everything else about this company is terrible. Can't wait to close my account and never use them ever again. The good interest is not worth any other hassle. Reviewed on: 11th April 2024

Smart banking

I find using the app a very positive experience, all I need to know and do in just a few clicks. Customer support too Is prompt, precise, and accurate. I have been using Atom Bank for several years now and I am extremely happy with the way they operate and their products are excellent Reviewed on: 11th April 2024

very easy to use and very efficient with good intere...

very easy to use and very efficient with good interest rates. customer service over the phone are very nice and helpful Reviewed on: 11th April 2024

Good for Olds

I have had several fixed rate savers also saving account with Atom no problems easy to add money and draw money out as an “old” (85) it’s easy to use very happy with Atom Reviewed on: 11th April 2024

Atom Fixed saver, monthly interest payments

I had a lump sum to put in a savings account and Atom offered the best rate and monthly interest paid or annual interest. The monthly interest payments suited me to add to my income Reviewed on: 11th April 2024

Atom: a name you can bank on.

Atom Bank, besides providing a very good rate of interest, have an app which is easy to navigate and provide superb customer service. Each of the people with whom I have had personal telephone contact have been very polite, totally professional and highly knowledgeable. Reviewed on: 11th April 2024

Good interest rate.

When we searched for a savings account, Atom had the highest interest rates we could find, with the fewest drawbacks. It was very easy to set up the account, and it is easy to manage. Reviewed on: 11th April 2024

Internet saving made so easy

I was very weary about investing in a internet bank as a 59 year old but my whole experience was so right.It was straight forward to set up ,great App and excellent customer care and being to transfer money out was so easy compared to other banks Reviewed on: 11th April 2024

Always very helpful, especially when having problems...

Always very helpful, especially when having problems with technology! Reviewed on: 11th April 2024

Easy to set up the account.

Easy to set up the account.Excellent communication.Easy use of the app.No problems at all . Reviewed on: 11th April 2024

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