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Atom Bank: Savings reviews

Name: Savings
Rating: 4.37 (391 reviews)

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4.58

Based on 391 reviews, last reviewed 9th Sep 2024

33% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

79%

12%

Latest highest rating:

5

Great app with great rates Atom is app only, and years ago it wasn't great. Rejoining this year; things have improvement massively. The app is more snappy and easy to navigate, ... Read more Reviewed on: 9th September 2024

Latest lowest rating:

1

** BEWARE - Unable to withdraw savings! ** BEWARE that you might not be able to withdraw your money if you need to! Great bank until my circumstances changed and I needed to access some of ... Read more Reviewed on: 5th September 2024

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About this product

Atom Bank launched in 2016 with two savings products, their one year fixed saver, and their two year fixed saver.

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Atom Bank Savings reviews (391)

An improvement

A good experience with the call centre today who expressed genuine concern about the issues, and went through probable causes and solutions. Reviewed on: 14th December 2016

Reply from Atom Bank Thanks for your feedback Jeremy, pleased you’ve had a good experience with our customer support team. If you ever need us, we’re here 24/7 :) Response date: 23rd December 2016

Have to delete/redownload app TWICE in a week and re-enter everything

Since downloading the app, on 4 occasions it has crashed ("unable to verify your system, please try later") meaning I had to delete the app; re-download; and re-do/re-enter all my biometrics. On Monday of this week, I called to get it sorted, was told "No need to ever delete/re-do everything, just call". Which I did today when - after just 3 days working - I again had the same message with no login or navigation options, just a frozen screen. Just off the phone to be told "you will in fact have to delete and reinstall" Now - my iPhone6+ running iOS10 has not changed since Monday when I could log in (after a phone call) - I've never encountered a worse banking app in my entire life - totally unreliable, one day it might let you in, another not. None of my other banking apps have ever failed to let me access login screen/options - only this one. I'm going to start a diary on twitter on a daily basis to record when it does/does not work. Reviewed on: 9th December 2016

Reply from Atom Bank Hi Jeremy, I believe this is now all sorted out. If you ever need us pop through on App chat or call us on 0333 399 0050. Thanks :) Response date: 23rd December 2016

Room for improvement...

I agree with a lot of what's been written here. Overwhelming feeling is that it's a bit half baked at this stage, but who knows, it can only really get better! Reviewed on: 4th December 2016

Reply from Atom Bank Thanks for letting us know your thoughts Sam, we really value honest feedback. We’re always looking for ways to improve. Response date: 23rd December 2016

Brilliant start to life as a bank - superb experience - fun and secure

This new challenger bank was fresh and new. Brilliant security features from day one with voice recognition and face recognition. And whenever you log in it is so clear and quick what your investments are, when they were made and what money you're making. Can't fault. Reviewed on: 21st November 2016

Reply from Atom Bank Hi Jeremy, I believe this is now all sorted out. If you ever need us pop through on App chat or call us on 0333 399 0050. Thanks :) Response date: 23rd December 2016

Atom Bank needs to go back to basics

Afrer messing about installing apps and trying to get a saver account open the system tells me I cannot be identified using their checks. One wonders exactly what checks they are using when Tesco Bank, Charter Savings Bank and Metro Bank all managed to identifiy me without any problems. Looks like a work in progress to me- and probably best avoided Reviewed on: 17th November 2016

Poor App

The app has been slow and unresponsive. If your bank is really based on this app there is no future for you unless you hire good programmers. Reviewed on: 16th November 2016

The worst mobile banking app I've ever come across

For the third time, tapping the app brings up a screen "Sorry we were unable to connect and verify the application on your device, please try again". Previous two times this happened, had to delete the app, call the call centre to get a code, re-download app and register afresh, and re-enter boimetrics. This time? No such luck as "we don't give codes out now that we're up and running". So - first call to call centre - "delete the app and re-download it, all will be well" Second call, when this did not work "Are you connected to wifi? Maybe try re-starting your phone". Done that, still cannot get an screen on the app other than a pic of the Head of Compliance and the error message above. This is - without doubt - the worst, most unreliable, digitally-ancient app I have ever come across in my entire life. None of my "dinosaur bank" apps have ever done this, and Atom clearly has a problem on the app update front. See no point in using it - and don't even get me started on the few occasions when I was able to get beyond the error screen and then it would/would not recognise my login. Waste of time. Reviewed on: 10th November 2016

Mighty Atom!

Just opened an Atom account on my iPad.......all went very smoothly......easy to set up and deposit money.. I had one query and once signed up you can access them by phone, which I did, and received very friendly and helpful customer service. I cannot understand the poor reviews on this site. Some complain about no hard copy documents......this is an "e-bank'!!!!!!!..........and I have saved documents to my Mac and then printed off and taken photo of amount saved on iPhone and then printed off via Mac, so if you want hard copies you can have them. Interest rate is as good as I can get at present and so far so good. I have found my experience so far excellent.........and if, at 70 next birthday, I can do it I would have thought those who seem to be complaining and giving low ratings ought to be able to so, also. Reviewed on: 6th November 2016

Is this realy a place to put your money?

I thought that I take advantage of the reasonable 2 year fixed term rates on offer. I installed the app, registered and thought I was ready to go. But no, my name, age and address were rejected by the app. I contacted customer service through the apps chat facility and after a long session the rep agreed that my address did exist and suggested that I entered my details manually (I had already tried this). I have lived at my address for over 25 years and have an unblemished credit record. I have probably been saved a lot of hassle and future heartache by not managing to make a deposit. For example, the app crashed when I tried to edit my profile (even though I did not make any changes). Given other comments about the lack of supporting evidence of a deposit and thus total reliance on the app I would suggest that this is a very dubious bank to give your money to. Reviewed on: 28th October 2016

I'm not intellectually challenged but found the app and customer chat very poor

I set up the app. This was fine. When I tried to open an savings account got a message that what happened should not have happened. Tried again and got same message but the app locked up completely. Tried the chat line for help but it was long-winded and chat person was not reading my messages properly so kept giving poor advice. Deleted the app. Reviewed on: 18th October 2016

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