Atom Bank Fixed Saver Reviews

Great rates - really useful app

Opened my fixed saver account - was updated along the way by the app and it was really useful to check where I was at different stages. Rate was fantastic and I felt I could trust Atom

Jane McPhersonLevel 1

(2)

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Good rate but not continuously

Great rate on opening but poor rate on renewal

David UnderwoodLevel 1

(4)

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Excellent bank

The bank offers great rates and also has a great app for access to accounts.

StevemackeyLevel 1

(3)

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Couldn't sign up cos I have no debts

Spent days researching. Signed in and set up account ok but then told owing to a thin credit file my application was declined. Even though I was looking to put money in not take it out. Asked to have my data removed but told they can't do that for 6...

Spent days researching. Signed in and set up account ok but then told owing to a thin credit file my application was declined. Even though I was looking to put money in not take it out. Asked to have my data removed but told they can't do that for 6 years even though I got declined. Staggering.

Keith brumptonLevel 1

(5)

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Great rate

Great rate, easy App, although the new rates are not so good

David UnderwoodLevel 1

(1)

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Incompetent

Problems, issues, lies but no videotape to record it all. Avoid atom bank if you value your sanity.

GemmaLevel 1

(5)

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Unable to log in to app so can't access account

Like many other people, I have tried to log in and keep getting that "This shouldn't have happened" message. I rang the bank and a very helpful person tried to get me logged in, then took me through clearing data, then adding my device, then deleting...

Like many other people, I have tried to log in and keep getting that "This shouldn't have happened" message. I rang the bank and a very helpful person tried to get me logged in, then took me through clearing data, then adding my device, then deleting and reinstalling the app. Nothing helped. She has sent my problem to the IT department and said it might take up to two days for them to contact me. This is extremely poor and frustrating. Reason enough to close my account when it matures and not open any more with Atom Bank. Disappointing.

AliLevel 1

(3)

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Still issues with App & advice

As other reviews mentioned, the app is poorly designed. If you can’t log in, it ask you to try again, and again, and again. No further advice ever appears. There is a help button that gives the customer service telephone number. They told me that they ...

As other reviews mentioned, the app is poorly designed. If you can’t log in, it ask you to try again, and again, and again. No further advice ever appears. There is a help button that gives the customer service telephone number. They told me that they cannot help until there system can see you have failed to log in. So they stayed on the line while I tried another 5 times to log in, but they couldn’t see it in their system, so they said they have to investigate further.

PhilLevel 1

(9)

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Opening account with Samsung Note 4

The first time I attempted to open the account the app got stuck on checking my voice recording and I had to force the app to close. Tried again the following morning and everything worked, even on my old phone.

Kim ChownsLevel 1

(3)

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Declined Application

Just tried to open an account and my wife has been declined. Apparently they cannot verify her details yet we have lived at the address for just under 20 years. It sound like she has no credit history so I guess if she had huge debts she would have...

Just tried to open an account and my wife has been declined. Apparently they cannot verify her details yet we have lived at the address for just under 20 years. It sound like she has no credit history so I guess if she had huge debts she would have been accepted. But on the other hand there wouldn't have been 80k to invest!

xLevel 1

(12)

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Does what it says on the tin

I went for the one year saver and it was easy to set up and they kept me informed all the way through and transferred my money back when the time was up 10 out of ten

Paul GreenLevel 1

(5)

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Refusing to return my savings

I have a Moto G phone, one of the few on the permitted list. I managed to log in with the app after 3 or 4 attempts. 6 months later Atom updated the app and it stopped working. I phoned them and obtained an undertaking that I could give them my...

I have a Moto G phone, one of the few on the permitted list. I managed to log in with the app after 3 or 4 attempts. 6 months later Atom updated the app and it stopped working. I phoned them and obtained an undertaking that I could give them my maturity instructions over the phone. A year later, just before maturity, I phoned and, after some resistance, Atom took my instructions. I was assured my funds would be paid out on the due date. But they weren’t. When I complained they said they did not have a record of my phone call and, anyway, they do not accept instructions over the phone. So what do you do if a bank refuses to hand back your money?
Update:
Sent Atom a stern email and they transferred my funds to my bank. Made a formal Complaint, so we'll see.
Update:
Atom: "can we close the Complaint?"
Me: "what are your findings?"
Atom: "a colleague didn't fully capture your instructions".
Me: "she made a mistake, right?"
Atom, "er, yes. We're very sorry".
No compensation was offered. I didn't bother asking for any. I won't be going near Atom again.

StephenLevel 1

(8)

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If I can't get the App to even open, how reliable is this bank with my money

I would desperately like to open a fixer saver except I can't get the App to work on either an iPhone or an iPad. Stuck in a loop telling me to 'Please Wait' or 'Oops that shouldn't have happened'. Customer services just told me to uninstall and...

I would desperately like to open a fixer saver except I can't get the App to work on either an iPhone or an iPad. Stuck in a loop telling me to 'Please Wait' or 'Oops that shouldn't have happened'. Customer services just told me to uninstall and reinstall the App - no luck. How safe is my money? Is this a mickey mouse bank?

Helen RidgeLevel 1

(8)

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Such a poor App

Cant log into my account, App keeps sending me in a loop. Site down now until the 22nd!!

KeithLevel 1

(7)

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Great Savings rate, letdown by app design

Very pleased with Atom, and very attractive saving rates. However the app is too complex and could be simplified

Liam DalyLevel 1

(4)

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Only Apple Tablets allowed not one single Samsung or other make

Atom Bank is a waste of space their app us only designed to work on Apple phones or tablets or just a few old Samsung mobile phones ...they refuse to let it work on new Samsung tablets or any other tablets and their excuses are legion and totally...

Atom Bank is a waste of space their app us only designed to work on Apple phones or tablets or just a few old Samsung mobile phones ...they refuse to let it work on new Samsung tablets or any other tablets and their excuses are legion and totally nonsensical ..Clearly they live in a rarified world of rich Apple owners

FrancesLevel 1

(8)

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Does exactly what it says on the tin

so easy to set up a online account that pays a good rate of interest well at todays rates at least

Paul GreenLevel 1

(2)

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Upgrades you can't actually upgrade to

Atom have made an upgrade to their software, and as you try to log onto your account it will not let you until you update on the App Store, however it fails to tell you that the update isn't on the App Store yet..so outcome is you are now locked out...

Atom have made an upgrade to their software, and as you try to log onto your account it will not let you until you update on the App Store, however it fails to tell you that the update isn't on the App Store yet..so outcome is you are now locked out of your account..magic...

Mike bilkoLevel 1

(4)

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Slick app

Simple to use banking app showing progress being made from the old dinosaurs that are the high street banks. No issues, simple to use, easy to log in from a choice of password, facial recognition or voice recognition. Highly recommended.

Steven GeorgeLevel 1

(4)

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F3 year fixed savings

Good rate of interest. So easy to sign up, open the account and deposit funds and the APP is brilliant.

PaulcLevel 3

(3)

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