Atom Bank Fixed Saver Reviews

Unable to log in to app so can't access account

Like many other people, I have tried to log in and keep getting that "This shouldn't have happened" message. I rang the bank and a very helpful person tried to get me logged in, then took me through clearing data, then adding my device, then deleting...

Like many other people, I have tried to log in and keep getting that "This shouldn't have happened" message. I rang the bank and a very helpful person tried to get me logged in, then took me through clearing data, then adding my device, then deleting and reinstalling the app. Nothing helped. She has sent my problem to the IT department and said it might take up to two days for them to contact me. This is extremely poor and frustrating. Reason enough to close my account when it matures and not open any more with Atom Bank. Disappointing.

AliLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Still issues with App & advice

As other reviews mentioned, the app is poorly designed. If you can’t log in, it ask you to try again, and again, and again. No further advice ever appears. There is a help button that gives the customer service telephone number. They told me that they ...

As other reviews mentioned, the app is poorly designed. If you can’t log in, it ask you to try again, and again, and again. No further advice ever appears. There is a help button that gives the customer service telephone number. They told me that they cannot help until there system can see you have failed to log in. So they stayed on the line while I tried another 5 times to log in, but they couldn’t see it in their system, so they said they have to investigate further.

PhilLevel 1

(6)

• Share on Twitter
• Share on Facebook
• Embed Review

Opening account with Samsung Note 4

The first time I attempted to open the account the app got stuck on checking my voice recording and I had to force the app to close. Tried again the following morning and everything worked, even on my old phone.

Kim ChownsLevel 1

(3)

• Share on Twitter
• Share on Facebook
• Embed Review

Declined Application

Just tried to open an account and my wife has been declined. Apparently they cannot verify her details yet we have lived at the address for just under 20 years. It sound like she has no credit history so I guess if she had huge debts she would have...

Just tried to open an account and my wife has been declined. Apparently they cannot verify her details yet we have lived at the address for just under 20 years. It sound like she has no credit history so I guess if she had huge debts she would have been accepted. But on the other hand there wouldn't have been 80k to invest!

xLevel 1

(10)

• Share on Twitter
• Share on Facebook
• Embed Review

Does what it says on the tin

I went for the one year saver and it was easy to set up and they kept me informed all the way through and transferred my money back when the time was up 10 out of ten

Paul GreenLevel 1

(5)

• Share on Twitter
• Share on Facebook
• Embed Review

Refusing to return my savings

I have a Moto G phone, one of the few on the permitted list. I managed to log in with the app after 3 or 4 attempts. 6 months later Atom updated the app and it stopped working. I phoned them and obtained an undertaking that I could give them my...

I have a Moto G phone, one of the few on the permitted list. I managed to log in with the app after 3 or 4 attempts. 6 months later Atom updated the app and it stopped working. I phoned them and obtained an undertaking that I could give them my maturity instructions over the phone. A year later, just before maturity, I phoned and, after some resistance, Atom took my instructions. I was assured my funds would be paid out on the due date. But they weren’t. When I complained they said they did not have a record of my phone call and, anyway, they do not accept instructions over the phone. So what do you do if a bank refuses to hand back your money?
Update:
Sent Atom a stern email and they transferred my funds to my bank. Made a formal Complaint, so we'll see.
Update:
Atom: "can we close the Complaint?"
Me: "what are your findings?"
Atom: "a colleague didn't fully capture your instructions".
Me: "she made a mistake, right?"
Atom, "er, yes. We're very sorry".
No compensation was offered. I didn't bother asking for any. I won't be going near Atom again.

StephenLevel 1

(8)

• Share on Twitter
• Share on Facebook
• Embed Review

If I can't get the App to even open, how reliable is this bank with my money

I would desperately like to open a fixer saver except I can't get the App to work on either an iPhone or an iPad. Stuck in a loop telling me to 'Please Wait' or 'Oops that shouldn't have happened'. Customer services just told me to uninstall and...

I would desperately like to open a fixer saver except I can't get the App to work on either an iPhone or an iPad. Stuck in a loop telling me to 'Please Wait' or 'Oops that shouldn't have happened'. Customer services just told me to uninstall and reinstall the App - no luck. How safe is my money? Is this a mickey mouse bank?

Helen RidgeLevel 1

(7)

• Share on Twitter
• Share on Facebook
• Embed Review

Such a poor App

Cant log into my account, App keeps sending me in a loop. Site down now until the 22nd!!

KeithLevel 1

(6)

• Share on Twitter
• Share on Facebook
• Embed Review

Great Savings rate, letdown by app design

Very pleased with Atom, and very attractive saving rates. However the app is too complex and could be simplified

Liam DalyLevel 1

(3)

• Share on Twitter
• Share on Facebook
• Embed Review

Only Apple Tablets allowed not one single Samsung or other make

Atom Bank is a waste of space their app us only designed to work on Apple phones or tablets or just a few old Samsung mobile phones ...they refuse to let it work on new Samsung tablets or any other tablets and their excuses are legion and totally...

Atom Bank is a waste of space their app us only designed to work on Apple phones or tablets or just a few old Samsung mobile phones ...they refuse to let it work on new Samsung tablets or any other tablets and their excuses are legion and totally nonsensical ..Clearly they live in a rarified world of rich Apple owners

FrancesLevel 1

(7)

• Share on Twitter
• Share on Facebook
• Embed Review

Does exactly what it says on the tin

so easy to set up a online account that pays a good rate of interest well at todays rates at least

Paul GreenLevel 1

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

Upgrades you can't actually upgrade to

Atom have made an upgrade to their software, and as you try to log onto your account it will not let you until you update on the App Store, however it fails to tell you that the update isn't on the App Store yet..so outcome is you are now locked out...

Atom have made an upgrade to their software, and as you try to log onto your account it will not let you until you update on the App Store, however it fails to tell you that the update isn't on the App Store yet..so outcome is you are now locked out of your account..magic...

Mike bilkoLevel 1

(4)

• Share on Twitter
• Share on Facebook
• Embed Review

Slick app

Simple to use banking app showing progress being made from the old dinosaurs that are the high street banks. No issues, simple to use, easy to log in from a choice of password, facial recognition or voice recognition. Highly recommended.

Steven GeorgeLevel 1

(4)

• Share on Twitter
• Share on Facebook
• Embed Review

F3 year fixed savings

Good rate of interest. So easy to sign up, open the account and deposit funds and the APP is brilliant.

PaulcLevel 3

(3)

• Share on Twitter
• Share on Facebook
• Embed Review

Good rates and customer service

It may be harder to grasp for people who are not well versed in technology. However, I have found it is the perfect choice for me, the rates are the best I have seen available to me and I can't touch it for a year, which is always good. The app works...

It may be harder to grasp for people who are not well versed in technology. However, I have found it is the perfect choice for me, the rates are the best I have seen available to me and I can't touch it for a year, which is always good. The app works fine on my phone (Sony xperia xz) and seems very secure to me. Their help chat within the app is also very useful and replies are quick. I would recommend this to my parents, cousins, aunts and uncles, but not my grandparents.

Charlotte EganLevel 1

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

Total waste of timme

Have tried on 2 previous occasions to open an account with this bank. Failed completely. If this is an app only bank, how can it be trusted when it's software is so bad that it takes forever to log in and then totally fails to allow you to open an

David DicksonLevel 1

(6)

• Share on Twitter
• Share on Facebook
• Embed Review

Recording problem with Android app

I tried about 10 times to get into my account using voice recognition but repeatedly got an error message which straddled the text I was supposed to record. It looks a very complicated android message. Fortunately the lovely call centre guy explained...

I tried about 10 times to get into my account using voice recognition but repeatedly got an error message which straddled the text I was supposed to record. It looks a very complicated android message. Fortunately the lovely call centre guy explained how to log in using password (not convenient when I am on the move) so I can see my money is still there. It needs sorting before I deposit the next £10K.

Moira JohnstonLevel 1

(7)

• Share on Twitter
• Share on Facebook
• Embed Review

Great App

Easy experience. Only difficulty was the voice recognition which took 3 attempts

AnonymousLevel 1

(3)

• Share on Twitter
• Share on Facebook
• Embed Review

Good experience

Registered, Logged on, Transferred funds into Fixed saver without any problems. I decided to change to voice log on from face and carried this out without problem. Recommended this to my brother who did have a problem registering.

Martin BlundenLevel 1

(3)

• Share on Twitter
• Share on Facebook
• Embed Review

Amazing - opened an account in minutes

I installed the app and opened a savings account in minutes and the facial recognition login is so easy to use. The user interface is very different to conventional internet banking platforms, but is very clear and intuitive. This might sound a bit...

I installed the app and opened a savings account in minutes and the facial recognition login is so easy to use. The user interface is very different to conventional internet banking platforms, but is very clear and intuitive. This might sound a bit like Atom's own marketing, but for me this app and Atom's platform looks like the future.

PaulLevel 1

(1)

• Share on Twitter
• Share on Facebook
• Embed Review