Paying in is easy, getting money out is not.

Opening an account with a large sum was a breeze. However Atom are 3 weeks overdue with an interest payment. I have told them that they are in breach of contract and to refund the account. No sign at all that they are capable of fixing the problem. Many c Read more

Opening an account with a large sum was a breeze. However Atom are 3 weeks overdue with an interest payment. I have told them that they are in breach of contract and to refund the account. No sign at all that they are capable of fixing the problem. Many chats, emails and phione calls later and still no payment. Atom hang on to your money, beware.! Also notice that Atom is no longer responding to poor reviews. They gave that up 4 years ago.
I am a 75 yo pensioner who relies on interest to survive. Atom must be paying people to write 5* reviews, or maybe they are only 5* for paying in money. Paying out is zero stars. If you are in the same predicament as me please complain to Atom's CEO - Mark Mullen.

Reviewed on 13th September 2022

Dave T

easy to set up and run

great bank, no hassles once set up and brilliant rates for savers

Reviewed on 22nd July 2022

JJ McCarron

Problem free and reliable

Having held several saver accounts with Atom I have never has a moments trouble opening, closing or transferring funds both in and out. I have now opened an instant saver which is working seamlessly.

Reviewed on 11th June 2022

peter Taylor

Trash

Competitive fixed rates but when it came time to withdraw my funds, all of a sudden their authorisation methods don't work. Getting through to the customer care team was absolute hell, like they literally make it impossible for you when your money matures Read more

Competitive fixed rates but when it came time to withdraw my funds, all of a sudden their authorisation methods don't work. Getting through to the customer care team was absolute hell, like they literally make it impossible for you when your money matures. I have since had 2 fixed bond accounts with different banks and have never experienced such a thing - only seamless transactions. I don't recommend Atom and very disappointed that a modern company like this could treat their customers this way.

Reviewed on 1st June 2022

Annie Martina

Excellent friendly service

Great rates and excellent telephone service, I got a little mixed up with my computer skills but one telephone call found a very polite friendly and helpful young lady who quickly solved all my problems , Thank You very much ..

Reviewed on 13th May 2022

scarab2110

A totally inflexible bank

My wife and I were in the process of a house purchase when she sadly passed away. Some of the funds needed to complete this purchase are now tied up in private. I therefore requested they allow me to close my fixed saver early in order to complete the pur Read more

My wife and I were in the process of a house purchase when she sadly passed away. Some of the funds needed to complete this purchase are now tied up in private. I therefore requested they allow me to close my fixed saver early in order to complete the purchase. Atom refused this request stating that I would not suffer hardship by not proceed ING with the purchase. In such circumstances other banks I feel would be more flexible but Atom. Life throws out the unexpected avoid Atom if you do not wish to chance being in a situation like the one I now find myself in.

Reviewed on 9th May 2022

Peter

Unreliable

App only, no website access. Major tech issue in first day which sent me an email suggesting another bank account for withdrawals had been added to my Atom account. Phone calls and emails went unanswered. Eventually discovered through media of issue a Read more

App only, no website access. Major tech issue in first day which sent me an email suggesting another bank account for withdrawals had been added to my Atom account.

Phone calls and emails went unanswered. Eventually discovered through media of issue and small compensation paid.

Reviewed on 17th March 2022

David C

10/10

Since 2017 I've held various accounts with Atom and not had one negative experience. In my opinion Atom deserve 10/10 in every respect.

Reviewed on 16th March 2022

Carl Mountain

Great online bank

Had money to deposit you gave me lots of options. Was rather sceptical using an online bank but your navigated me perfectly and I have details on my finger tips. So much easier than having to use a branch. I’m so techno on banking skills now.

Reviewed on 16th March 2022

Jill

Easy set up

banking app easy, friendly staff at end of chat/phone, good rates of interest what more can you ask for!

Reviewed on 16th March 2022

June King

Amazing rates and quick setup

Awesome products and easy access to view transactions

Reviewed on 16th March 2022

Parvathi

Best rates and Best Customer Experience

My fixed saver accounts matured this month and it was so easy to set up new accounts and transfer some money to my bank account. The interest is competitive and the app is very easy to use. Only improvement would be fingerprint identification. I will defi Read more

My fixed saver accounts matured this month and it was so easy to set up new accounts and transfer some money to my bank account. The interest is competitive and the app is very easy to use. Only improvement would be fingerprint identification. I will definitely carry on using their fixed rate saving accounts and the Instant Savings Account.

Reviewed on 16th March 2022

sueking1962@gmail.com

Reliable on line bank

Competitive rates, helpful staff if needed very happy customer

Reviewed on 16th March 2022

Elizabeth Castling

Easy as Pie

I was looking for a Bank that I could put some money aside that has better interest than most banks when I say an article about Atom Bank, all the account opening was done in the app it took me 10 minutes to register and open the savings account everythin Read more

I was looking for a Bank that I could put some money aside that has better interest than most banks when I say an article about Atom Bank, all the account opening was done in the app it took me 10 minutes to register and open the savings account everything is in the app no clunky emails and I have 3 ways to log in, my passcode, Face ID or my Voice it’s so easy and love how you can choose the interest to be paid monthly or yearly

Reviewed on 16th March 2022

Ross

Always Reliable

Easy, reliable, always near the top of the best buy charts

Reviewed on 3rd March 2022

David Smith

Easy to use, great rates!

Fantastic products, great rates and easy to set up. I have two accounts and definitely will be opening more. More than happy to recommend

Reviewed on 3rd March 2022

Kgb73

As good as banks get

Clear easy to use app Instant transfers In and out The most competitive interest rate This really is the best saving account out there in today’s market. Well done Atom

Reviewed on 3rd March 2022

Chris Walker

Everything you need/want in a bank!

Great experience, great app, great customer service, great rates!

Reviewed on 2nd March 2022

Emmac1993

Does what is says on the tin

Simple to use app, great rates followed up by fabulous customer service. Why use a bricks and mortar bank for poor returns on your pennies saved when you can Atom them :)

Reviewed on 2nd March 2022

Carl Thomson

Excellent bank and app

I’ve had several fixed rate accounts over the last few years. And now the new instant access! Easy to use & customer service on the phone is brilliant! Highly recommended

Reviewed on 1st March 2022

Jill Easton