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Atom Bank: Savings reviews

Name: Savings
Rating: 4.37 (391 reviews)

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4.58

Based on 391 reviews, last reviewed 9th Sep 2024

33% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

79%

12%

Latest highest rating:

5

Great app with great rates Atom is app only, and years ago it wasn't great. Rejoining this year; things have improvement massively. The app is more snappy and easy to navigate, ... Read more Reviewed on: 9th September 2024

Latest lowest rating:

1

** BEWARE - Unable to withdraw savings! ** BEWARE that you might not be able to withdraw your money if you need to! Great bank until my circumstances changed and I needed to access some of ... Read more Reviewed on: 5th September 2024

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About this product

Atom Bank launched in 2016 with two savings products, their one year fixed saver, and their two year fixed saver.

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Atom Bank Savings reviews (391)

Review of the Atom Bank, Savings:

Hmmm, I waited for this?

So after registering god knows how long ago I finally get a code. I download the app... I copy the code from my email which gives me problem number 1.... there's no way to 'paste' it into the app. Why not? Isn't the point of this new bank to be different, be up to date, be slick, be easy, be a good experience you'll want to repeat and tell your friends and family about. Anyway, a bad start but....... It soon got worse!! Not only can I not paste the code in, but once I manually add it I'm presented with a picture of 'Jon' (head of Security) with a message that the code doesn't work. I double and triple check the code and go through this 3 times. Then I think, ok, the code is in capitals in the email but maybe it actually needs lowercase letters - no. I'm now a hugely frustrated ex-potential customer. You can keep your new bank and your app. I'll happily give other new banks the same crack of the whip. Maybe the guys at Atom should look at the experience Revolut provides once you download their app. Reviewed on: 22nd July 2016

Fabulous, informative and simple.

Fabulous, informative and simple. I have a number of accounts with atom, always great and when i needed assistance they're always so helpful Reviewed on: 10th April 2024

Great rates and easy to open Fixed Saver Accounts

It is very easy to open a fixed savings account with Atom via their app. The app is simple and straightforward to use to manage your fixed saver accounts. Their rates are competitive and offer a variety of fixed terms. The app also shows how much interest an account will earn with interactive illustartions. Good communication from Atom regarding the accounts via notifications and emails. Reviewed on: 10th April 2024

Best to invest with!

In my 7 year experience with Atom Bank I have had nothing but excellent service and most importantly, excellent investment rates. I have been kept well informed throughout every investment I have made. I trust Atom Bank implicitly. Reviewed on: 10th April 2024

Using the Atom app

I don’t find apps easy to navigate, but the Atom app was no problem. All actions were completed quickly an d instructions were easy to follow Reviewed on: 10th April 2024

Satisfied

Very good service , excellent rates. Reviewed on: 10th April 2024

Good service and all round good experience

Good service and all round good experience using the app and bank Reviewed on: 10th April 2024

A great 5 years of committed service from Atom

I have been a customer with Atom Bank using the fixed savings product regularly. Atom's customer service is 5 stars. They have never let me down or missed a prompt relaying news about my product. The App is extremely user friendly and gives so many options on how to treat funds. I look forward to the next 5 years plus with Atom. Reviewed on: 10th April 2024

Simple & secure application with a good interest rate

Simple and secure online application and enrolment with a competitive interest rate. Customer service is also quick to respond if you do need help over the phone. Reviewed on: 10th April 2024

Banked with Atom for years now always competitive or...

Banked with Atom for years now always competitive or top rates offered. Great customer service and a very simple App which is very user friendly and easy to navigate. No hesitation to recommend to friends and family. Reviewed on: 10th April 2024

Best customer service

It's all very straightforward, but if you do need to ask anything you get through to a friendly and helpful human being. It couldn't be better! Reviewed on: 10th April 2024

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